Complaint Rating:

Greyhound has a 90 day policy - if your parcel is lost and reported within 30 days of sending it, they give 90 days to rectify the situation. If it's not recovered within 90 days then they pay out the value of the package to you and if they find it after that they still return it to you,...

Complaint Rating:

I understand peoples frustration with this company and submit here my letter of resignation so people will understand that the staff are as frustrated as the public. I post it here as actual company contacts are limited to what can be found on the website.

To Whom It May Concern:

Complaint Rating:

Having to go to Sportsworld to buy tickets from Hamilton to Brantford, because I do not have time to buy in Hamilton with bus connections.

Also now having to give axact day and time which you are travelling....

Complaint Rating:

I booked from the Greyhound website an end-of-summer trip from Toronto, On, to Niagara Falls for me, my teenage sons and my mother. For starters, our names were truncated and there were some codes (no explanation) on the ticket. No one to date returned my email inquiry about those codes. We...

Complaint Rating:

I used my wife's credit card to purchase a return ticket through Greyhound Bus lines.

According to the ticket, the charge was (including taxes) $99.54. But they charged the card $115.29. An overcharge of $15.75.

Attempts to contact Greyhound regarding this...