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Complaints in furniturerow.com


Furniture Row
Posted: 2008-04-11 by Riddle [send email]
Lack of communication Complaint Rating: I purchase a living room outfit. Sofa, loveseat, recliner and 3 end tables. I was told it would take 10 days for delivery. It now has been 16 days. I have called twice to find out estimated time of delivery and all they could tell me is that it had left the warehouse. UPS and Fed Ex can track...why...
Comments	United States	Furniture


Furniture Row
Posted: 2008-04-14 by Sandra Bronwing [send email]
Faulty Materials Complaint Rating: We purchased a new dining room table (Kahlua) and chairs in Nov. 07. By December the top had begun to split. They ordered us another one and we got it probably in early January. Within two weeks the top began to slit and raise on this one as well. So we returned it and got a totally different...
Comments	United States	Furniture


Furniture Row
Posted: 2008-04-14 by Sandra Bronwing [send email]
Faulty materials! Complaint Rating: We purchased a new dining room table (Kahlua) and chairs in Nov. 07. By December the top had begun to split. They ordered us another one and we got it probably in early January. Within two weeks the top began to slit and raise on this one as well. So we returned it and got a totally different...
Comments	United States	Furniture


Sofa Mart, Oak Express
Posted: 2008-06-20 by Robbins [send email]
They did nothing right Complaint Rating: Sofa Mart and its partner Oak Express have no idea how to order and deliver what the customer wants. I received the wrong piece from Oak Express and have to wait another week for replacement. Sofa Mart is worse. They ordered and shipped a sofa I ordered a love seat. They shipped the sofa and...
Comments	United States	Furniture


Sofa Mart
Posted: 2008-09-17 by Diesel [send email]
Terrible experience Complaint Rating: We ordered our furniture at the beginning of July. We were excited to get 2 new couches and a new coffee table and end table. We were told that the furniture was out of stock so they would not be able to delivery it until mid August, which was ok with us. When the end of August rolled around...
Comments	United States	Department Stores


Furniture Row
Posted: 2008-10-08 by Danielle Mann [send email]
Treats their customers like theives Complaint Rating: I am a repeat customer of Furniture Row, having purchased approximately $5000 of furniture in the last 14 months. In addition I have recommended Furniture Row for having the best â��bang for the buckâ�� to many friends and family members. Yesterday I went into...
Comments	United States	Products & Services