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I am so surprised with the cancellation of this order. I had spoken on Phone to the Outpost's rep on Sunday Oct 15, 2006 for refunding the shipping fees as the order was supposed to be shipped free. At that time not only she had removed the shipping fee but also she had confirmed the availability...

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After more than two months, 9/8/2007 to present (11/1/6/2007), I'm still waiting for the return or replacement of my Garmin Nuvi 350 from Fry's Electronics' service department. Numerous calls and in-store visits didn't help. The service reps are probably the rudest, in...

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I bought a laptop from Fry's.com a couple of days back using my father-in-law's credit card. He is visiting US and wanted to get a reasonably priced laptop. While making the purchase online, we gave all the details (credit card info, billing address etc.). However, the next day I got...

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It is a simple thing - I ordered a cable that was essential to retrieving data I needed for work and specifically asked for Saturday delivery (I was working all weekend). They failed to deliver and frankly, appeared to could have cared less.

They did refund the money (once it...

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I would like you to know one thing first. To me, officially Fry's has the worst costumer service I have ever received anywhere.

For the kind of attitude I received, Fry's will never get mine or my friends' businesses again. I will make sure to tell all the people...

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On 5/21/08, my computer's power was suddenly off. I brought my computer to Fry's repair center for check out at priority service.

After 6 days of painful waiting and $678.86 - ($364.87 refunded) spending on the repairing + (software and harddrive after my harddrive...

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Purchased a HP 20" screen laptop on Dec 17, 2007 at the Fry’s store in Fountain Valley, California, with an extended Fry's warranty... I submitted the laptop for repairs under my extended service warranty on March 5, 2008 to the Fry’s service repair in Fountain Valley,...

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I purchased a Phillips Magnavox TV from Frys on Northwest Highway in Dallas about 4 years ago with a 3 year warranty. From Day 1 I had problems with the convergence and had someone set it upon install and come out again a year later. I was told I would be charged in the future because I could...

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On Memorial Day weekend, I went to Frys to look at Samsung ln52a750 TV. It was on sale for 2500. It was a great price, but they were out of stock so I asked for a raincheck. The sales person creates one for me and wrote down the number for me on his card. I asked if I should get a copy and they...

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Last Christmas I ordered product from Frys, They ship via DHL, well the package got misdelivered by DHL and DHL admitted fault and stated they contact them for a claim.

Well instead of being a model company and reshipping the lost items, They kept dragging their feet about it....

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We purchased a brand new Apple G5 Power iMac on January 8, 2006. Or so we thought. It was a demo and it didn't work so we took it back. On January 9, 2006, they gave us a brand-spanking new machine. We went home and registered it. On January 3, 2007, realizing the one year warranty was...

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I admit I missed the tremendously low price on the 52LG70 LCD TV by 15 minuets as the last unit rolled out the door as I was placing my order. HOWEVER! I was promised a raincheck by the Video Dept Manager and the next day the store manager called me and told me they will not honor their commitment!

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I purchased two Viewsonic VX2935WM LCD 20' monitors in Dec 2006 from Fry's in Arlington Texas with a $50 rebate on each one. Even though Fry's advertises one per customer the saleman who is on commission was very eager to sell me 2 monitors, one in my name and one in my Wife's...

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Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks.

I had to spent time and money to return the ram. They should not do business like this....

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Very simply put my Toshiba Laptop was sent out for repair 4 times in a 6 month period and when I did not work the 4th time they wanted to give me an HP laptop as a replacement.
The Toshiba I purchased was over $2200.00 with the extended 5 year warranty.
They want to give me a $500.00...

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Very simply put my Toshiba Laptop was sent out for repair 4 times in a 6 month period and when I did not work the 4th time they wanted to give me an HP laptop as a replacement.
The Toshiba I purchased was over $2200.00 with the extended 5 year warranty.
They want to give me a $500.00...

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This letter concerns the Service Department at Fry's Plano, TX store.

On Sunday, June 22, 2008 I inserted an MS Pro Duo picture card into my laptop's card reader without the adapter. It was so small that it fell inside. Since I did not want to destroy my reader nor picture...

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They took advantage of my Father. I told him the type of portable to buy and the 2 that I selected it was funny they did not sell them any more. Yet they have them on the internet. Then they said he could order. It specifically says:
ATOM N270 1GB 120GB 8.9 XP ACER Netbook Aspire One...

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Very BAD customer service!!! I thought I was getting help from smart, technical people, but I was wrong since they tried to cheat me. They tried to sell me a ripped up box of headphones for the asking price of $99.99 . After talking to them for nearly an hour, I almost decided to buy the headphones,...

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Through several bad transactions with Fry's they have proven themselves just too devious in their dealings to be trusted any more.

The latest was with a rebate. Not in their newspaper ad, not on the price tag on their shelves (where the price, the rebate amount and the final...