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Very simply put my Toshiba Laptop was sent out for repair 4 times in a 6 month period and when I did not work the 4th time they wanted to give me an HP laptop as a replacement.
The Toshiba I purchased was over $2200.00 with the extended 5 year warranty.
They want to give me a $500.00...

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I am so surprised with the cancellation of this order. I had spoken on Phone to the Outpost's rep on Sunday Oct 15, 2006 for refunding the shipping fees as the order was supposed to be shipped free. At that time not only she had removed the shipping fee but also she had confirmed the availability...

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It is a simple thing - I ordered a cable that was essential to retrieving data I needed for work and specifically asked for Saturday delivery (I was working all weekend). They failed to deliver and frankly, appeared to could have cared less.

They did refund the money (once it...

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I would like you to know one thing first. To me, officially Fry's has the worst costumer service I have ever received anywhere.

For the kind of attitude I received, Fry's will never get mine or my friends' businesses again. I will make sure to tell all the people...

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On 5/21/08, my computer's power was suddenly off. I brought my computer to Fry's repair center for check out at priority service.

After 6 days of painful waiting and $678.86 - ($364.87 refunded) spending on the repairing + (software and harddrive after my harddrive...

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Purchased a HP 20" screen laptop on Dec 17, 2007 at the Fry’s store in Fountain Valley, California, with an extended Fry's warranty... I submitted the laptop for repairs under my extended service warranty on March 5, 2008 to the Fry’s service repair in Fountain Valley,...

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We purchased a brand new Apple G5 Power iMac on January 8, 2006. Or so we thought. It was a demo and it didn't work so we took it back. On January 9, 2006, they gave us a brand-spanking new machine. We went home and registered it. On January 3, 2007, realizing the one year warranty was...

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I admit I missed the tremendously low price on the 52LG70 LCD TV by 15 minuets as the last unit rolled out the door as I was placing my order. HOWEVER! I was promised a raincheck by the Video Dept Manager and the next day the store manager called me and told me they will not honor their commitment!

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I purchased two Viewsonic VX2935WM LCD 20' monitors in Dec 2006 from Fry's in Arlington Texas with a $50 rebate on each one. Even though Fry's advertises one per customer the saleman who is on commission was very eager to sell me 2 monitors, one in my name and one in my Wife's...

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Ordered a set of ram from them. The total price is $50, and with $40 rebate. They sent me the ram after the rebate submission dead line past two weeks.

I had to spent time and money to return the ram. They should not do business like this....

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This letter concerns the Service Department at Fry's Plano, TX store.

On Sunday, June 22, 2008 I inserted an MS Pro Duo picture card into my laptop's card reader without the adapter. It was so small that it fell inside. Since I did not want to destroy my reader nor picture...

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Through several bad transactions with Fry's they have proven themselves just too devious in their dealings to be trusted any more.

The latest was with a rebate. Not in their newspaper ad, not on the price tag on their shelves (where the price, the rebate amount and the final...

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Purchased a motherboard/processor combo on Friday. Parts didn't work out of the box. Called store, no problem, you have a 15 day return privilege. Went to the store Saturday, they said both parts were damaged by customer. Now we find out that even if no damage visible, still no return because...

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I purchased an External Fire wire drive at Fry's Electronics and was told at the checkout that there was a thirty dollar rebate. I mailed my rebate application, original rebate receipt from Fry's and the original UPC code from the box. I specifically remember feeling the cardboard...

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I myself and one of my friend bought merchandise from Fry's Electronics in the San Francisco Bay area. We both bought walkie-talkies based on an advertised rebate from Columbia Telecommunications Group and till date neither of us has received rebates for the same.

Once the...

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This is the letter of complaint I sent to the company:

To whom it may concern:

Over the years since you have opened the store in Renton WA. my husband and I have spent thousands of dollars with your company. My recent purchases with your company have gone well until...

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After more than two months, 9/8/2007 to present (11/1/6/2007), I'm still waiting for the return or replacement of my Garmin Nuvi 350 from Fry's Electronics' service department. Numerous calls and in-store visits didn't help. The service reps are probably the rudest, in...

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On Memorial Day weekend, I went to Frys to look at Samsung ln52a750 TV. It was on sale for 2500. It was a great price, but they were out of stock so I asked for a raincheck. The sales person creates one for me and wrote down the number for me on his card. I asked if I should get a copy and they...

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Last Christmas I ordered product from Frys, They ship via DHL, well the package got misdelivered by DHL and DHL admitted fault and stated they contact them for a claim.

Well instead of being a model company and reshipping the lost items, They kept dragging their feet about it....

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I bought a laptop from Fry's.com a couple of days back using my father-in-law's credit card. He is visiting US and wanted to get a reasonably priced laptop. While making the purchase online, we gave all the details (credit card info, billing address etc.). However, the next day I got...