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So in July my dishwasher broke. The very next day after I called to report it a technician was at my house. They explained the pump was broken. It would take a day to get the part in and the dishwasher should be repaired within a week. Didn't happen. I called every day, sometimes more than...

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The service provided by this company both in repairs and customer service is horrible! There are endless exclusions that are not revealed until the scope of the repair is established. For example, they do not repair drywall or other "access" areas to pre-repair condition - rough...

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This company is staffed by incompetent bozos. This story is the last straw:

They incorrectly charged me TWICE for monthly premiums on the home warranty for at least 3 months that I'm aware of. I originally only noticed it on the current credit card bill and filed a dispute...

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I have been without A/C for two weeks. Temperatures have been upper 80's, this week 90's and will be 100's by tomorrow. Apparently, the part needed is not available and First American says they are trying to find the part. 2 weeks is unacceptable. Additionally, I am a renter my...

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Very bad service and incompetence all over the place. They do an extremely poor job with follow up and documenting their service tickets. The reps sometimes don't make any notes about your calls! I am now on my second claim and see the same pattern repeated. The first time I was without...

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DO NOT DO BUSINESS WITH THIS COMPANY. We have had a home buyers warranty through this company for almost three years and it has been a nightmare. We have had multiple claims... one for our oven, and several plumbing issues. Each time they try to fix with bandied repairs to try to make them work...

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I was working for this company for about a while, and all of the sudden they made a doping test and they told me I came out positive, which I was really sure I wasn't and then they just fired me, we worked for an outsourced part of the company for 3 dollars per hour, stressed out as ***,...

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I submitted my claim May 29, and here it is July 30, and I still have NO WALL OVEN!!! The CUSTOMER SERVICE does not exist. They have people answering phones (after you wait for 15+ minutes) who don't help you, they just talk to you for a few seconds, get your name, address, and appliance...

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NEVER DO BUSINESS WITH THIS COMPANY!!! 4 plumbers visits and an electrician visit and I still don’t have hot water after over a month from the initial claim filing. Now they are saying that the unit was installed improperly outdoors and wasn’t maintained, but I checked the tankless...

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First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said...

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On Aug 25th, a repair serviceman appointed by First American looked at my heating unit and told me that he could not fix because it was still under warranty. I had to pay $55 just for this person to tell me he couldn't help me. Then I called First American. I was told that I should call...

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First American Home Warranty let my family sit in a dark and potentially dangerous house for nearly two weeks while they sat on their hands doing nothing but making up excuses. After two weeks and two visits by their technician they have denied the claim.

Both electricians said...

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On Aug 25th, a repair serviceman appointed by First American looked at my heating unit and told me that he could not fix because it was still under warranty. I had to pay $55 just for this person to tell me he couldn't help me. Then I called First American. I was told that I should call...

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When I called for routine plumbing, First American said that they would send out a tech. Well, it turns out that the contractor no longer contracts with First American since they were not getting paid. So, when I asked for another contractor, First American said that there was no one and that...

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I am a Realtor whose client is also my sister. She has a home warranty with First American Home Protection and has renewed for the last couple of years since she moved into her condo. Saturday, December 27th, my sister called the warranty company because she woke with no hot water. They told...

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This is the WORST company I have ever dealt with and encourage anyone reading this to immediately cancel any business connection!

In October, 2008 I purchased a home with a First American Home Buyers Protection Corporation warranty as part of the deal. I quickly found out they...

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We have a home owner protection plan. On 1/7/09 we had our water heater tank burst. I placed a call to First American co. After explaining the situation and letting them know that in order to stop the flooding we had to shut off the water to the entire hose. The CSR said that he was going to...

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First American HBPC is indeed a scam of a company. They invent this insurance and tell you how much you need it when buying a new home. It is not better than the extended service plans offered at Best Buy, etc.

They conveniently did not have any vendors in my area, so they made...

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On 7/10/09, 11 days after my home warranty contract began our downstairs central a/c was not cooling. I called First American at 7am. I got a call from the company that was coming out to fix the unit. They couldn't be there for 3 days. I called First Am. back and complained about the time...