Complaint Rating:

I am pretty disappointed at the way Firestone Irving (5410 N Macarthur Blvd, Irving) tried to rip me. My old car was giving some noises when one turned the steering wheel especially in the mornings when the car has not run for a while. Firestone recommended that an immediate replacement of rack...

Complaint Rating:

Used a $20 coupon to get an oil change/tire rotation - no complaint there. Service guy showed me that my air filter needed to be changed - for $30. I figure I can do this myself for $15. So I said "no". However, I think that they purposely re-screwed my cover back so tight that it...

Complaint Rating:

Went for brake service and noted a substancial increase in price over previous year. Found out that the cost of my pads increased %100 from previous year. District manager claimed previous proces were wrong. However when I rearched the same product at retail - it was %50 less. The pads were...

Complaint Rating:

I explicitly asked Firestone to check the oil leakage from the engine. They gave me $21 written estimate for oil leakage check on Saturday and called later asking me to wait until Sunday. OK. They called me Sunday morning telling me that a dye oil leakage check would cost $70! I said WHAT? So,...