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expedia.com Consumer Complaints & Reviews

Astor Crown Plaza New Orleans/expedia / Pre-paid ancellation refund

Ajay Verma on 2016-07-01
Hello my name is Ajay I booked two rooms via Expedia for Crowne Plaza New Orleans French quarters. We arrived Sat 5pm june 25th, 2016.I had booked two rooms for 4 days. However on the second day June 26, 2016 there was a murder in front of the Hotel in early hours . I went to get coffee next...

Expedia / Cancelled trip due to illness and they won't refund my money

Gables65 on 2016-06-05
I have turned this company into the BBB and did not receive a response. I had a vacation planned for Arizona and purchased the traveler's insurance. I asked for a refund from Expedia and they will not refund my money. The airlines did, the car rental did but Expdia stated that they can not...

Expedia / No refund

NicCPTSA on 2016-04-28
Dear Customer Support, Customer Services, Booking Reference: S#4335931, Account Reference: M-13300553 I am experiencing the following issue: I have booked numerous trips with Expedia but as of late, I have had nothing but complications, messages ignored regarding refunds and overall...

Expedia / Flight hotel deal

Doroti on 2016-04-27
I bought a last minute deal with expedia from miami to punta cana all inclusive, as i am trveljng to american and carabbien by my self i rather do the all inclusive deals . So i book the holidayd cost me 1100 dollars for 4 days, after 3 hours i got a cancelation email sayn that expedia had...

Expedia / My booking of hotel for 4/15/2016 - it # 1128654142593

Suzanna Dsa on 2016-04-21
I booked a room which was at a total of $164.00. I had booked with with a coupon for 50% off. When I booked the website did not take the 50% off - then I called the rep, she passed me on to a Manager, he was nice and polite. What he did was, he just credited me $50.00 instead of giving me...

Expedia / Customer service

Reviewer29617 on 2016-02-21
booked a flight to calgary on Air Canada on outbound with United on return. A few weeks after the booking, expedia notifies us that Air Canada changed the flight itinerary and we had an option to accept or find other flight options. We unfortunately opted for one very unfavorable option...

Expedia / Expedia steals your money!

Lupen on 2016-02-17
I booked two tickets through Expedia. They took my money and later I received a message from them stating that there was some kind of error so I need to book the tickets again. I called customer service and was put on hold for about an hour! So I called back later, but unfortunately the...

Expedia / Never got a good deal here.

Tikkol2 on 2016-01-28
I made a reservation and booked a room in a London hotel. But accidentally I selected the wrong month. I contacted the hotel directly and explained what happened. They said they needed a modification from Expedia and then they'll change the dates. I called Expedia customer service and they...

Expedia / Unauthorized credit card charge

Reviewer47228 on 2016-01-06
Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5 business days, or longer, AND...

Expedia.com / Cancellation Refund - Paris Package with Protection??

Reviewer30213 on 2015-12-28
I bought a Flight + package deal on Sept 30th, for an itenarary (#1118098219073) at Dec 19-21. I also bought the extra Travel protection from Expedia.com; where i was convinced this was to be used in any case something goes wrong. And then, something DID go wrong and there were security...

Expedia / Cancellation Policy

RuthellenA on 2015-12-12
I booked a trip package through Expedia. Unfortunately I have developed some medical issues and won't be able to go. I bought Travel Insurance but when I talked to customer service I was told I could get a travel voucher through the airline but nothing back for the hotel. The package wa...

Expedia / Refund for a hotel cancellation

Reviewer38098 on 2015-12-09
I made hotel reservations for Nov 22 & 23 in Fort Bragg, BA Super 8 though Expedia. On Nov 22, 2015 when I checked into the hotel, I asked the manager if I could cancel the Nov 23rd reservation and get a credit back for a reservation in December. The manager told me the request needed to...

Expedia / Visa Issue

mrtklcdgn on 2015-11-23
I bought a plane ticket from Air Canada over Expedia. My flight was going from Istanbul to Miniapolis with Toronto connection. But I wasn't let into the plane by the Air Canada's authorized personel because I didn't have Canada Visa. I missed my flight. I contacted to Expedia and they...

Expedia.com / Ticket from Bogotá to Santiago de Chile - duly cancelled within 24 hours

Juana Llano on 2015-11-04
Itinerary Number: 110811942827 AerolĂ­neas Argentinas Tiquet Number 0447625106759 I have called several times to Expedia, waited on hold for hours. I am paying for this tiquet and there is no customer care from Expedia. They answer kindly but they do nothing. I want to know what can I do. juana_llano@hotmail.com...

Expedia / Expedia Best Price Guarantee is only for the same day NOT 24 hours as they state on their website.

KarinaSchmahl on 2015-09-25
Expedia.com Price Match Guarantee says that if you find the exact same vacation package with same flights, hotel, shuttle, etc for the exact same dates that you can file a Price Match Guarantee. I booked a trip to Cancun at 6pm costing well over $4000. The very next day at 2pm I saw that...

Expedia / Account Mismanagement

Mia1623 on 2015-07-30
In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my...

Expedia / Refund for car rental insurance

Ronald G Rhodes on 2015-06-17
Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car i...

Expedia Travel / Unethical Business Practice/Horrible Customer Service

KDockx23 on 2015-04-05
I had an absolute Horrible Experience with Expedia Travel Company. I had to return home due a sever Medical Issue and I spent countless hours on the phone with Expedia trying to get home, and I was lied to by Supervisors telling me stuff was not covered though the Berkeley Insurance Plan...

Expedia / Expedia Tried to Scam Me!!!!

Kyra Adams on 2015-02-24
I'll never use Expedia again. I was one of their Gold Members and travel often. Yesterday I called Expedia to book The Hotel Monteleone for $204 per night in April. I usually book online but had a $200 Gold Member coupon to redeem and their system wasn't processing it online...

Thrifty Car Rental / deception

david o cain on 2015-01-07
I went through expedia .com and got a car rental but when i got their christmas morning they said the insurance i bought threw expedia for the car is invalid so i had to buy the insurance threw Thrifty then she said i had to buy $20.00 toll tag to get out of the airport and nex had to pay...

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