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expedia.com Consumer Complaints & Reviews

Expedia / Never got a good deal here.

Tikkol2 on 2016-01-28
I made a reservation and booked a room in a London hotel. But accidentally I selected the wrong month. I contacted the hotel directly and explained what happened. They said they needed a modification from Expedia and then they'll change the dates. I called Expedia customer service and they...

Expedia / Unauthorized credit card charge

Reviewer47228 on 2016-01-06
Went online to Expedia to book a "Book Now, Pay Later" hotel reservation. Nevertheless, my credit card WAS charged $438.60. I called Customer Service, in El Salvador, to request a cancellation and refund. I was told it was my error and the refund would take 5 business days, or longer, AND...

Expedia.com / Cancellation Refund - Paris Package with Protection??

Reviewer30213 on 2015-12-28
I bought a Flight + package deal on Sept 30th, for an itenarary (#1118098219073) at Dec 19-21. I also bought the extra Travel protection from Expedia.com; where i was convinced this was to be used in any case something goes wrong. And then, something DID go wrong and there were security...

Expedia / Cancellation Policy

RuthellenA on 2015-12-12
I booked a trip package through Expedia. Unfortunately I have developed some medical issues and won't be able to go. I bought Travel Insurance but when I talked to customer service I was told I could get a travel voucher through the airline but nothing back for the hotel. The package wa...

Expedia / Refund for a hotel cancellation

Reviewer38098 on 2015-12-09
I made hotel reservations for Nov 22 & 23 in Fort Bragg, BA Super 8 though Expedia. On Nov 22, 2015 when I checked into the hotel, I asked the manager if I could cancel the Nov 23rd reservation and get a credit back for a reservation in December. The manager told me the request needed to...

Expedia / Visa Issue

mrtklcdgn on 2015-11-23
I bought a plane ticket from Air Canada over Expedia. My flight was going from Istanbul to Miniapolis with Toronto connection. But I wasn't let into the plane by the Air Canada's authorized personel because I didn't have Canada Visa. I missed my flight. I contacted to Expedia and they...

Expedia.com / Ticket from Bogotá to Santiago de Chile - duly cancelled within 24 hours

Juana Llano on 2015-11-04
Itinerary Number: 110811942827 AerolĂ­neas Argentinas Tiquet Number 0447625106759 I have called several times to Expedia, waited on hold for hours. I am paying for this tiquet and there is no customer care from Expedia. They answer kindly but they do nothing. I want to know what can I do...

Expedia / Expedia Best Price Guarantee is only for the same day NOT 24 hours as they state on their website.

KarinaSchmahl on 2015-09-25
Expedia.com Price Match Guarantee says that if you find the exact same vacation package with same flights, hotel, shuttle, etc for the exact same dates that you can file a Price Match Guarantee. I booked a trip to Cancun at 6pm costing well over $4000. The very next day at 2pm I saw that...

Expedia / Account Mismanagement

Mia1623 on 2015-07-30
In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my...

Expedia / Refund for car rental insurance

Ronald G Rhodes on 2015-06-17
Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car i...

Expedia Travel / Unethical Business Practice/Horrible Customer Service

KDockx23 on 2015-04-05
I had an absolute Horrible Experience with Expedia Travel Company. I had to return home due a sever Medical Issue and I spent countless hours on the phone with Expedia trying to get home, and I was lied to by Supervisors telling me stuff was not covered though the Berkeley Insurance Plan...

Expedia / Expedia Tried to Scam Me!!!!

Kyra Adams on 2015-02-24
I'll never use Expedia again. I was one of their Gold Members and travel often. Yesterday I called Expedia to book The Hotel Monteleone for $204 per night in April. I usually book online but had a $200 Gold Member coupon to redeem and their system wasn't processing it online...

Thrifty Car Rental / deception

david o cain on 2015-01-07
I went through expedia .com and got a car rental but when i got their christmas morning they said the insurance i bought threw expedia for the car is invalid so i had to buy the insurance threw Thrifty then she said i had to buy $20.00 toll tag to get out of the airport and nex had to pay...

Expedia.com / Confirmation discrepancy

creditguru13 on 2014-06-24
Expedia sent a confirmation for 2 hotel rooms, but the website didn't allow bed sizes to be different, when reserving a 2nd. room. The website said to contact the hotel to confirm a room request. The Clarion Hotel in Monterey, CA said they only received 1 reservation from Expedia, for...

Expedia.com / Poor / no customer service

Felipe V on 2014-06-21
I booked my international travel though Expedia. I didn't know that the airline had changed my travel itinerary until attempting to print my boarding passes 23 hours before my scheduled flight. The flight got pushed back approximately two hours. That wouldn't have been a problem...

Expedia / Refunds

CharlesZ on 2014-01-30
I booked a trip to Cancun back in december 2013 for the family. I purchased The insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1, 900 dollars. I have checked my account...


crimefighter2014 on 2013-12-05
I had to cancel my flight due to a death in my family and Expedia kept all money and offered me a $75.00 credit towards future travel with in a year. I called them back after a month and spoke to a woman named Edison #ID 082326 from the Phillipines. She kept me on the phone for 50 minutes!...

Expedia / Booking Mistake and Refund

jcozn2 on 2013-08-06
I recently changed duty stations to Japan to serve with the Marines. My flight there involved staying overnight in Seattle before flying on to Japan. I reserved a room through Expedia the week prior for this night. Initially, I selected the wrong night on the website. Despite the "no...

Expedia.com / AIRWAY TICKETS

Dear Sir, Good Day, Kindly try to find a way out of that problem with EXPEDIA.COM as they still didn't change my ticket departure timing to be with my family on the same dates as they did change my family members ticket departure and didn't adjust it for me till now, while...

Expedia.com / Misrepresentation of Flight Change fees ... or Incompetent agent quoting laughable flight Change Fees

SherifT on 2013-04-05
I had to call expedia client service line to change my flight date. The agent quoted me USD 3000, yes three thousand dollar to change a flight date - I travel coach btw. After I explained that the advertised change fees are only USD 120 plus whatever the difference in price of the ticket...

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