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expedia.com Consumer Complaints & Reviews

Expedia - Account Mismanagement

Posted: 2015-07-30 by    Mia1623
Complaint Rating:  0 % with 0 votes
In or about May, 2015 of this year, I planned a trip to and from NY to Chicago for myself and my mother. I paid for the trip over the phone and expedia personnel took my information of my Expedia Account. When I received the itinerary via email, there were things missing, such as my account...

Expedia - Refund for car rental insurance

Posted: 2015-06-17 by    Ronald G Rhodes
Complaint Rating:  0 % with 0 votes
Booked a car and when my son went to get the car at Hertz they did not even have a car, and said that Expedia never checks with them to see if they even had a car. But Expedia right off the bat charged me $88.00 for insurance, when the website sight said no charges until the car is returned....

Expedia Travel - Unethical Business Practice/Horrible Customer Service

Posted: 2015-04-05 by    KDockx23
Complaint Rating:  0 % with 0 votes
I had an absolute Horrible Experience with Expedia Travel Company. I had to return home due a sever Medical Issue and I spent countless hours on the phone with Expedia trying to get home, and I was lied to by Supervisors telling me stuff was not covered though the Berkeley Insurance Plan, saying...

Expedia - Expedia Tried to Scam Me!!!!

Posted: 2015-02-24 by    Kyra Adams
Complaint Rating:  0 % with 0 votes
I'll never use Expedia again. I was one of their Gold Members and travel often. Yesterday I called Expedia to book The Hotel Monteleone for $204 per night in April. I usually book online but had a $200 Gold Member coupon to redeem and their system wasn't processing it online. When...

Thrifty Car Rental - deception

Posted: 2015-01-07 by    david o cain
Complaint Rating:  0 % with 0 votes
I went through expedia .com and got a car rental but when i got their christmas morning they said the insurance i bought threw expedia for the car is invalid so i had to buy the insurance threw Thrifty then she said i had to buy $20.00 toll tag to get out of the airport and nex had to pay a...

Expedia.com - Confirmation discrepancy

Posted: 2014-06-24 by    creditguru13
Complaint Rating:  0 % with 0 votes
Expedia sent a confirmation for 2 hotel rooms, but the website didn't allow bed sizes to be different, when reserving a 2nd. room. The website said to contact the hotel to confirm a room request. The Clarion Hotel in Monterey, CA said they only received 1 reservation from Expedia, for 1...

Expedia.com - Poor / no customer service

Posted: 2014-06-21 by    Felipe V
Complaint Rating:  0 % with 0 votes
I booked my international travel though Expedia. I didn't know that the airline had changed my travel itinerary until attempting to print my boarding passes 23 hours before my scheduled flight. The flight got pushed back approximately two hours. That wouldn't have been a problem except...

Expedia - Refunds

Posted: 2014-01-30 by    CharlesZ
Complaint Rating:  0 % with 0 votes
I booked a trip to Cancun back in december 2013 for the family. I purchased The insurance for the trip as well. We had to cancel the trip and so I called Expedia to get my refund for hotel and airfare. To date I have not received my refund for $1, 900 dollars. I have checked my account multiple...


Posted: 2013-12-05 by    crimefighter2014
Complaint Rating:  0 % with 0 votes
I had to cancel my flight due to a death in my family and Expedia kept all money and offered me a $75.00 credit towards future travel with in a year. I called them back after a month and spoke to a woman named Edison #ID 082326 from the Phillipines. She kept me on the phone for 50 minutes! She...

Expedia - Booking Mistake and Refund

Posted: 2013-08-06 by    jcozn2
Complaint Rating:  0 % with 0 votes
I recently changed duty stations to Japan to serve with the Marines. My flight there involved staying overnight in Seattle before flying on to Japan. I reserved a room through Expedia the week prior for this night. Initially, I selected the wrong night on the website. Despite the "no cancellation"...

Expedia.com - AIRWAY TICKETS

Posted: 2013-04-22 by    Dr/ MOHAMED MAHMOUD SAYED
Complaint Rating:  0 % with 0 votes
Dear Sir,

Good Day,
Kindly try to find a way out of that problem with EXPEDIA.COM as they still didn't change my ticket departure timing to be with my family on the same dates as they did change my family members ticket departure and didn't adjust it for me...

Expedia.com - Misrepresentation of Flight Change fees ... or Incompetent agent quoting laughable flight Change Fees

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I had to call expedia client service line to change my flight date. The agent quoted me USD 3000, yes three thousand dollar to change a flight date - I travel coach btw. After I explained that the advertised change fees are only USD 120 plus whatever the difference in price of the ticket class...

Expedia.com - Misrepresentation of baggage fees cost me an additional 20% 20%

Posted: 2013-04-05 by    SherifT
Complaint Rating:  0 % with 0 votes
I booked a flight using expedia.com online service in January 2013 after reviewing flights rules and regulation. I was surprised to be informed at the airport upon check in that my baggage allowance is different from that stated on Expedia's website (expedia indicated 2 check in items free...

Expedia, Inc - rip off

Posted: 2011-10-19 by    MikeCordes
Complaint Rating:  0 % with 0 votes
Last night was the first night that I have used Expedia and it was the worst experience I have ever had with any company. I was on the phone for 4.5 hours to purchase a flight, hotel, and car rental with a telephone representative. I had to call in because the website would not allow me to purchase...

Expedia.com - False advertising and about the worst customer service I've ever experienced

Posted: 2011-09-26 by    Hifler
Complaint Rating:  0 % with 0 votes
We began booking a hotel in SC. We opted for the "Hotwire"-type deal where you don't know what exact hotel you'll get but you're told how many stars and the location. The first rate we were given was $65. The site wouldn't process the request and we had to start over. Then,...

Expedia.com - People look elsewhere before thinking about this one

Posted: 2011-09-15 by    Garmele
Complaint Rating:  0 % with 0 votes
Be aware that expedia.com does not truthfully tell you everything about this certain booking at this Hotel. WE spent most of the night trying to straight this out with expedia.com only to be hung up on, and told their was nothing they could do. They did after everything was said and done gave...

Expedia.com - Shady Hotel

Posted: 2011-04-17 by    pcmpcm
Complaint Rating:  0 % with 0 votes
I bought one of those unpublished rated and got into the Travelodge north of SF Intl. The bed had blood stains on it, a person wandering the grounds bugged us for cigs and money, and stayed outside our room. We left to go out. When we came back, there was police checking out the room next door....

Expedia - Expedia sending collection letters

Posted: 2011-04-12 by    on behalf of my elderly parents
Complaint Rating:  0 % with 0 votes
My parents have been receiving threatening collection letters regarding a credit taken and honored by Visa almost a year ago. The collection letter states that, on behalf of Expedia, the dispute is not recognized as being valid. The letters are coming every 2-3 weeks.
First, the dispute...

Expedia.com - Did you know that Expedia.com and all other internet brokers buy the seats in bulk

Posted: 2011-03-05 by    Ineexa
Complaint Rating:  100 % with 1 votes
Did you know that Expedia.com and all other internet brokers buy the seats in bulk.

They have complete price control. A representative at US Airways confirmed it. So when you see "Bargain Fares" must be purchased in the next hr, etc. It's all crap.

They have...

Expedia - not honouring guarantee of best price

Posted: 2011-02-14 by    Vinod Patel
Complaint Rating:  0 % with 0 votes
Booked two hotel rooms in Hong Kong for three nights. Expedia state that if you find it cheaper in the next 12 hours, they will refund the difference and give 15%discount on top. An hour after booking, whilst looking at the hotel website, find another company selling rooms approx. $200 less...

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