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expedia.com Consumer Complaints & Reviews

Expedia - Dont EVER use Expedia EVER!

Posted:    Peggy
Complaint Rating:  50 % with 2 votes
On Feb 22nd I booked a 2 day stay at a local travel lodge through Expedia over the phone. I was taking my dog with me and wanted a speedy result. The booking agent was very helpful and nice and gave me quick accommodations at a cost of () per day. I went to the hotel and checked in. When I got...
Complaint comments Comments Complaint country United States, Arizona, 32nd St Complaint category Hotels

Expedia - Mixture of incompetence and fraud

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Hi... I have an issue with EXPEDIA that involves 48 hours of broken promises and pledges resulting in stress trauma and loss of earnings plus costs and need to know if there are lawyers out there capable of seeking remedy and exposing a mixture of incompetence and fraud....
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - They screwed up my flight trips and I have to pay for it

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I called expedia directly for a vacation package to two Hawaiian Islands. We were to spend 4 days on the Big Island from April 21 to 25, 2008 and Maui on April 25 to 29. Well needless to say, for some reason, the agent, Dennis, booked out inter-island flight for June 25, 2008.

I...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Their offer was refused upon my call back

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Shame on Expedia! Upon an unfortunate need to reschedule dates, I was offered by an Expedia agent that if I was able to find a room for $1.00 (one) more than my current room, they would waive the penalty of $417.00. Great, I thought. She said it was documented in her computer and gave me a reference...
Complaint comments Comments Complaint country United States Complaint category Hotels

Expedia.com - Consumer fraud

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I purchased tickets to travel International through Expedia.com. Upon receiving a blank change in schedule to my email. I called Expedia.com and they inform me that the International airlines change the schedule to where a six hour flight went to 15 hrs. Upon reviewing my bank statement Expedia.com...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Travel & Vacations

Expedia - Con

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I was given a price for a flight, when we went to actually book the price had gone up a bit, about $15. I stated that it was OK and gave the phone to my wife and I went to bed. (Had not gotten much sleep and it was late.) The next day when checking my email I found that the salesperson had updated...
Complaint comments Comments Complaint country United States Complaint category Airlines

Expedia - They have stolen 763.00 from me

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I purchased a plane ticket from expedia for 763.00 to fly from Pensacola, Fl to Little Rock, Arkansas. It was a round trip ticket. I didn’t check in with the delta clerks 30 mins before *** so they marked me as a "no show". Delta told me to call expedia, who I booked my flight...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Unfair to customers

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I booked a trip through Expedia that included a hotel stay at a Westin. The policy when I booked the flight on my printout stated cancel by 5/19 at 4 pm EST without penalty.

On 5/19 at 10 am EST I called to cancel and was advised that the date to cancel was 5/18 now and that I...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - My hotel was not booked, but I was charged

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
As I went to check into my hotel, in which I had previously booked one week in advance with Expedia, the hotel never received my reservation from Expedia and they had no vacancies. In fact, no one within 20 miles had any vacancies! When trying to phone Expedia, we ended up with someone in another...
Complaint comments Comments Complaint country United States Complaint category Hotels

Expedia - Scam advertisement

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
My wife recently booked a flight using Expedia, and she purchased the flight insurance in case she needed to change her plans. As it turned out, the dates of her conference were changed, and she had to change the dates of her flights. When we called Expedia, they told us that the flight protection...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - Money taken but trip canceled by Expedia

Posted:    Melissa Kimball
Complaint Rating:  0 % with 1 votes
I purchased a ticket yesterday for my husband to come home from seeing family outta state. After getting my confirmation code that the transaction was approved they gave me his itinerary #. This morning he went to the airport to check in and was told that Expedia.com had canceled the trip. After...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Expedia - Mislead me

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I booked, through Expedia, a flight to Rome, airfare and hotel included. I also purchase a vacation cancellation package

On April 11, 2008 I was injured in a car accident and suffered four broken bones in my feet I cannot walk very well at this time.

Expedia now...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Hotel reservation

Posted:    Robert Betts
Complaint Rating:  0 % with 0 votes
I made hotel reservations for three couples through Expedia and requested non-smoking rooms. I received two separate confirmations stating that it had booked non-smoking rooms. When we arrived at the hotel, we were told that we were booked into smoking rooms. I showed my confirmation paper to...
Complaint comments Comments Complaint country United States, Washington Complaint category Travel & Vacations

Expedia - Cancelled my reservation without my consent

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I will NEVER, EVER use Expedia again.

In March of this year, I reserved a hotel room at a Sleep Inn through Expedia about 12 miles outside Denver for the last week of August, '08 -- the time of the Democratic Natl. Convention. At that time, there were hardly any rooms available...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - They stink

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
When booking a trip to Florida for spring break, Expedia neglected to disclose the hotel's policy of not renting rooms to persons under the age of 25.

Fortunately, we discovered the policy ourselves (within 1 hour of booking the trip) and called to cancel the trip. We were...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Beware

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Never book a hotel through expedia.com or hotel.com! We drove from Portland to Seattle. Got to Seattle at the Warwick Hotel. Got to room and it was a smoking room. Went back to the desk and said we had asthma and could not be in a smoking room. They said there were no more non-smoking rooms....
Complaint comments Comments Complaint country United States Complaint category Hotels

Expedia - The worst company I ever dealt with

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I have never dealt with a company like expedia before. I would never recommend them! I recently booked a hotel room for Denver last week. I booked two weeks in advance and paid and received confirmation. A week later they sent me an email saying they were unable to accommodate my reservations...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Stuck in Hamburg airport

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I booked a 3 leg flight in Europe for Late April

Newark- Hamburg

Hamburg thru Nurnberg to Milan

Stuttgart to Newark

When I arrived in Hamburg in April to fly to Milan, I didn’t have a flight & paid 300 Euros to get to Milan. I...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia - Outright lies and non-response

Posted:    Doris Corner
Complaint Rating:  0 % with 0 votes
I have been trying for 4 days to cancel a room reservation. Expedia agents have lied on at least 3 occasions. They have 3 times put me on hold and then after 10 minutes the call was dropped. They have not responded to e-mails. I contacted the hotel in Vancover BC and they advised Expedia had...
Complaint comments Comments Complaint country United States Complaint category Travel & Vacations

Expedia.com - Poor customer service

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I purchased a ticket for my daughter from expedia. It is a round trip ticket from Beijing, China to JFK and then to Baltimore Washington airport for January 25th with a return flight on March 17th. I sent the ticket registered mail. It went out on Dec. 5th and according to the USPS arrived in...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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