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On April 18, 2008, I purchased two return e-tickets for travel to and from Hong Kong with my son during the summer time.

The first trip to Hong Kong was fine. But on the day of my returning to Vancouver on August 29, 2008, the airline (Air Canada)refused to check in for us because...

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I have received an e-mail from expedia stating that I should call them because something changed in my itinerary for a flight I have booked through them. While someone answered right away I was transferred to another department which supposedly is "the only one” who can deal with...

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We tried to cancel our trip to San Diego , CA for Dec 27-31, 2007 due to unexpected personal reasons. Here is our nightmare experience: We called expedia.ca Customer service on November 12, 2007 to cancel our trip. We were put on hold to listen to music for 2-3 hours. We called at least 3 times...

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We booked a one week vacation through expedia.ca at The Beach House Barbuda in November for travel on February 14,2008. While browsing a travel forum yesterday, I discovered that the Beach House has been closed since September. I contacted expedia customer relations and spoke to a rep. The rep...

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This is the worst travel my wife & I had. I called Expedia and logged a complaint regarding my flight from Mexico City to Cancun where we were denied boarding the Mexicana flight. I bought the ticket with Expedia.ca and we started the flight with United Airlines with connecting flight with...

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booked trip to italy in mid april--got cancellation insurance--trip was to start on May 30th--refund policy was >3wk in advance got a refund of 50%--if < 3wk in advance--got nothing. On May 6 called to cancel as my partner became ill. Said I wanted to cancel--was told to call travel insurance...

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I've just had a huge problem with an on-line booking with Expedia.ca and their customer support. Beware if you choose the split payment option if you're trying to use it for travel insurance from your credit card company. There's no guarantee on how the split will be made and...

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I booked ground transportation with Expedia.ca from the airport in Budapest to my hotel last spring. They took payment for it from my credit card. When I arrived in Budapest on schedule and on time (on a flight also booked through Expedia.ca) the ground transportation was not available. After...

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Phoned expedia about hotel shuttle that failed to show up and they said I never called to arrange pickup (I called the day before) and would not refund money. We ended up taking a cab to the airport. This is the second time this has happened with their shuttle service (the shuttle never showed...

Complaint Rating:

I've just had a huge problem with an on-line booking with Expedia.ca and their customer support. Beware if you choose the split payment option if you're trying to use it for travel insurance from your credit card company. There's no guarantee on how the split will be made and...