Complaint Rating:

On 8/14/07 I called Earthlink to cancel my e-mail account with them. I spoke to someone there who took my information and he gave me a confirmation # of 13069074.

In Sept. of 07 I received a bill from Bill Me Later of $21.00. I mailed a denial of payment along with my confirmation...

Complaint Rating:

I ordered earthlink satellite thinking i was going to get really great service for my area. They came out and installed my satellite immediately. My service was slower than dial up. I called up cust svc. I spent 6 hrs on the phone being transferred from dept to dept with no resolution.

Complaint Rating:

I ordered internet service from Earthlink.net, beginning December 2006 up until May 2007. When I first placed the order with Earthlink, they kpt cancelling it, saying I was the one who cancelled it. Nothing I did convinced them that I did not cancel my service. They charged me an early cancellation...

Complaint Rating:

In December 2006 thru May 2007. I placed an order to Earthlink.net to be my internet service provider. During this period of time, they canceled my service. They said I called and canceled the service. I was charged $175.00 three times and I was not able to get my money back. I would appreciate...

Complaint Rating:

Subject: Earthlink DSL internet and phone service *Earthlink is guilty of unfair business practices: Earthlink misrepresents the ability to provide high speed (or any speed) internet access.
-Provides inadequate internet and telephone service. The Internet service was intermittent at...

Complaint Rating:

This companey sent me a lettrer and told me that i won 285 thousand and 500 dollars and sent me a check for 3.995.00 and gave me a no to call and talk to this person and hius name is Harry Nalson he told me to put the check in my bank and wait untill it cleared and then send 995.00 to this guy...

Complaint Rating:

I hate Earthlink. During an upgrade they put a long distance phone number in for my dial up and replaced my local access number. $800 later in long distance charges I discovered the problem. I tried to go in to the latest and greatest version of Earthlink and edit back to my local access number...

Complaint Rating:

I called to set my dad up with internet service. They took the information and billed his credit card right away.

First they tried to just turn on the box from there office and that did not work so they told us they would send someone out to look at the line. We missed 2 days...

Complaint Rating:

Paid $300 to start the process of selling our timeshare to a corporation that buys them for company meetings. Assured us that they had enough to meet the demand of the corporation. Then sent $700 to transfer the deed. Was assured that if the sale was not completed in 9 months a full refund would...

Complaint Rating:

Earthlink billed me for a service I never subscribed to (dial up service) via my verizon bill with out any request or permission. It took 6 weeks and an inordinate amount of time to get the account cancelled and they still wouldn't give me a refund for the repeated billing. What is more...

Complaint Rating:

In November of last year my boyfriend and I moved in together and were in search of a cable and Internet provider. Since we didn't have established credit most companies wanted a high deposit.

My boyfriend found the number in the yellow pages for Earthlink. Since I had better...

Complaint Rating:

I have tried for three months to cancel this service. I have not been able to talk to a human. I think that Earthlink"s customer service is amongst the worst I have ever encountered....

Complaint Rating:

I like so many others were taken in by their sales pitch.They also took the money out of my account
and the result was an overdrawn account, which cost me a lot of money in overdrafts.I cannot even get
on line with them, because they haven't given me the codes on line to get...

Complaint Rating:

I PAID A BILL OVER THE PHONE, 7-19-08, FOR ONE OF
MY TRUE VOICE PHONE ACCOUNTS .
THEY APPLIED THE PAYMENT TO THE WRONG ACCOUNT,
MY OTHER ACCOUNT .
THEY SENT ME A LETTER WITH EARLY DISCONNECT
AND LATE FEES BECAUSE OF THEIR ERROR . ( 335.08 )
I HAVE CALLED...

Complaint Rating:

Phone service from EarthLink was not working: dropped calls, calls where we could not hear caller, could not make calls to cell phones at all, echoes, noise. Tried their technical service help, escalated to next level, told that they had changed settings which would fix the problem, but no improvement....

Complaint Rating:

In March 2008 I canceled by Earthlink as my service provider. I ask them to cancel everything. Months later I find that they are still charging me 9.95 per month for email usage which I have not and DID NOT want to use. The Indian on the phone said that he could only credit me with the lasts...

Complaint Rating:

Bottom line: crappy internet service, incompetent customer service, and bogus charges that you are forced to pay if you care about your credit. I had Earthlink DSL and was paying with a credit card connected to my home equity line of credit. When housing prices declined, they lowered my credit...

Complaint Rating:

I tried Earthlink's wireless service they offered in Philadelphia. After I ordered the service, I had problems not being able to get access to the Internet or it taking FOREVER to load. I called Earthlink about five times about the issue and then canceled my service a few months after not...

Complaint Rating:

On Oct. 7, 2008 I discovered while looking over my Earthlink internet invoice a charge of 742.32 that had been taken from our checking account on Oct. 6th according to the invoice. I was not sure why I had this charge so I called Earthlink right away to find out why. The lady I spoke with told...

Complaint Rating:

would not cancel or disconnect when non secure site was noted . taxes and fees are very high . cheapotickets used the FIRST four numbers of my credit card to verify sale which means they are putting them out on non secure e-mail webs. normal procedure is to use only the last four card no's...