Complaint Rating:

We had the unpleasant experience of rearranging our schedule to wait around for a promised install of Direct TV on 11/27/2007 between 12-4 PM. We actually took a vacation day for the special occasion.

When I called at 3:30 PM the day of the installation to verify that an installer...

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They have the worst customer service. we received a bill that had 80 dollars worth of ppv. they said they were gonna credit it 3 months ago. Its now added back into our bill. we paid by debt card and authorized our payment of 65 dollars then we received our bank statement they authorized 2 payments...

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They lied to me about packages and prices until the technician(Who has no idea about the package you bought) comes to your house and install the antenna. After the antenna is installed there is no way to get out of the contract. In my case, I was told by 3 different employees that I was going...

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Tried to charge me full price for HD DVR equipment and it was discounted 100 dollars as part of accepting the contract with Direct TV.

Within 1 week I spent no less than 3 hours on the phone, disconnected at least three times after long holds. I was missing the cables from the...

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Can't get HD channels on abc, cbs, nbc, or fox because we get them as local channels.have to pay $9.99 a month for HD access that only gives you half as many HD channels as local cable. When they advertise that you get 70+HD channels. I have maybe 20HD channels that are worth having and...

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They told me that I will need two receivers, absolutely free. Well the installation guys told me that I actually need 3 to achieve the same arrangements Dish Network is doing for me. AND I have to pay $150 for the 3rd receiver. I called the company to complain and the supervisor was SO rude...

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We signed up for direct tv and thought all was good. over the months that went by the channels we received were less and less. They never bill us. Expect us to log on and just pay when were suppose too. Well I decided to just not pay after they called and said in a recording that it was very...

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Direct TV failed to show up for service calls and required a person 18yrs or older to be available at the home for a 4 hour period. They could not promise to call ahead to notify me of the time they expected to be at my home. They failed to call and advise they could not make the scheduled...

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I called Direct TV after having a negative experience with a few other companies. The sales guy rushed me through the call, didn't tell me about any packages. He automatically signed me up for the most expensive package. He talked me into a DVR I didn't want, and didn't tell...

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Contacted an internet site ordered a package. For $39.99 was contacted by a representative of Direct to confirm an institution, agreed to the date. Received a bill for $58.00 five days later called direct and was told that would be my monthly bill because I had up graded. And if I wish to...

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I am unable to get a clear picture and I called your technical help desk. My service person's name is Lorena in Oregon. She walked me through all of the steps to restore clear satellite reception. None of them worked so she told me the first available service time was Monday.

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Replaced a receiver that was receiving free Playboy TV, after 2yrs Hi-Def service was up I decided to drop their service, after calling in to cancel service I was told because I received a new receiver that re-obligated me to another 2 yrs service, so for reporting free programing I get penalized...

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I had used Direct TV for at least 2 years. When I decided to relocate from California to Texas, I informed Direct TV that I would need to cancel the service because I was moving and would not need service any longer. A representative called me back and convinced to me to just 'suspend'...

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I purchased Direct TV on line in Sept. 2007. No where on the site did it state that my bill would be over the amount that was calculated on line as being $59.99 a month plus $13.00 extra for HBO channels. When I received my bill there was a charge for each receiver that I had of $4.99 a month....

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In January of 2007 I called to cancel my DirecTV account because I was moving. Instead the man I spoke with talked me into suspending the account until I found a place to live that allowed DirecTV knowing that I wasn't sure when that would be. Suddenly in July of 2007 my bank card was charged...

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I ordered Direct TV, spent about twenty minutes going over all the various items, packages etc, no problem. I told the woman on the phone I wasn't sure whether they could install it due to the location of my apartment. No big deal, she says I have thirty days to decide, so ok. Needless...

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Where to begin...?

I had Direct TV several years ago. They were ok, but I had to cancel service for reasons not related to Direct TV.

Then, I got High Def, and Direct TV called me in 2006 and offered a deal: The new HR20 HD DVR system at a reduced price of $250...

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I purchased my Direct TV equipment through Circuit City while buying a TV. When the installer came out he asked what I paid for the equipment at Circuit City. He said he had a better deal and instructed me to call the company and cancel the original order and re-order through his company, Direct...

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My parents are having to deal with Direct TV because they switched to Dish TV. They were with Direct for around 9 yrs, and this year after a big storm, lightning ran in thru the receiver, and fried the box and the TV. Direct couldn't or wouldn't help them to get this problem fixed....

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Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled later by a supervisor, but...