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Complaints in dhl.com

DHL

Posted: 2007-10-17 by kevin white [send email]
Theft!
Complaint Rating:  0 % with 0 votes
Ordered a computer from Dell, made it too the Arlington Texas facility and the then after it was scanned in, it checked out, I did get the small package containing the lojack disc. Unfortunately, I did not get a chance to load it on the computer. I know that government regulations require that...
Comments United States Movement & Delivery

DHL

Posted: 2008-01-11 by Yu jing Wang [send email]
DHL driver stole my package
Complaint Rating:  100 % with 1 votes
DHL STEALS PACKAGES

DHL IS THEFT!!! I shipped my Gibson Guitar via DHL on 12-04-2007. Their driver came to pick it up but the weird thing was he took my guitar and left nothing for me to track and left. I called their costumer service to find out where is the guitar. GUE
San...
Comments United States Movement & Delivery

DHL

Posted: 2008-02-06 by David M. [send email]
Terrible service
Complaint Rating:  0 % with 0 votes
I called DHL to reschedule a delivery---the DHL rep kept me on hold 34 minutes and was very rude. I emailed the corporate office and confirm that my package will be redelivered 2/1/08 AM *but no guarantee it will be early morning. The corporate rep suggested that I call that morning to check...
Comments United States Movement & Delivery

DHL

Posted: 2008-02-19 by David [send email]
DHL did not hand deliver package in NYC
Complaint Rating:  0 % with 0 votes
A box sent to our office to my attention never arrived. The tracking receipt shows "LD LOF" in the signed for area which we are told means that it was left by the front door. Ours is a small building with lots of security and every messenger knows that it is strictly forbidden to leave...
Comments United States Movement & Delivery

DHL

Posted: 2008-04-30 by Robbins [send email]
Their drivers deliver packages to the wrong addresses
Complaint Rating:  0 % with 0 votes
DHL's tracking site stated they left a package at my front door. I was home the entire day in question and never saw DHL once. FedEx seemed to deliver a package to my brother that same day with no problem. After playing phone tag with customer service at DHL, it turned out that the idiot...
Comments United States Movement & Delivery

DHL

Posted: 2008-05-14 by James [send email]
Thanks DHL for nothing!
Complaint Rating:  0 % with 0 votes
On May 3rd my Partner and I took a 12 lbs package to this DHL location we should have known better...the young Man behind the Counter was dumber then a box of rocks..first, he sees us coming up to the DHL counter with a large 12 lbs box which we sat on the counter and what do you think the first...
Comments United States Movement & Delivery

DHL

Posted: 2008-05-16 by Rudy [send email]
Company wont pay Claim
Complaint Rating:  0 % with 0 votes
This company delivered a package to my home and mowed over my driveway lights not once, but TWICE. In 2 seperate incidents. I was assured by local mgmt that I would be reimbursed fully for the damages to the tune af $120. I provided the local office with a copy of the receipt and was promised...
Comments United States Products & Services

DHL

Posted: 2008-06-03 by Stirling Beard [send email]
Useless
Complaint Rating:  0 % with 0 votes
DHL is useless. My 2-day shipping package that contains a very important document is already delayed by 3 days and its going all over the country without coming to me. The document was to be submitted at a Government office and I am already late. DHL accepted there was no labelling error and...
Comments United States Movement & Delivery

DHL

Posted: 2008-06-10 by Darleen Carpenter [send email]
They screw up again
Complaint Rating:  0 % with 0 votes
Here I am, on hold for 10 minutes in my fifth call to DHL. Like the recording says, I am having "an exceptional shipping experience". Wednesday I paid extra for 2nd day delivery; Friday at 6pm it had yet to arrive. Today they promised a delivery by 3 pm. 5 pm and still not delivered....
Comments United States Movement & Delivery

DHL

Posted: 2008-06-13 by Thorburn Osteen [send email]
Lost package, will not refund any money
Complaint Rating:  0 % with 0 votes
DHL lost package # 56534400495 a cell phone in Memphis submitted all required data and the have no record of any data being submitted. I accept the loss since I have spent several hours trying to recover a $77 loss. They have worn me down. I consider this a gyp company. DHL wanted the shipper...
Comments United States Movement & Delivery

DHL

Posted: 2008-06-17 by Titian [send email]
I'm angry!
Complaint Rating:  0 % with 0 votes
I was sent a package on Friday from Italy to be delivered on Saturday we paid extra to guarantee delivery. I paid the security at my business place to wait until the delivery arrive he waited all day Saturday and Monday morning I had to pay him over a hundred pounds. On Monday I called DHL and...
Comments United States Movement & Delivery

DHL

Posted: 2008-06-19 by iad [send email]
Frauding adn stealing the clients
Complaint Rating:  0 % with 0 votes
My name is Iad ZENELDIN,
My number is +963933323399 E-mail: eadoo@hotmail.com

I am receiving document parcels through DHL from my partners in turkey; DHL claimed a fee for the documents parcel stating that it is for the custom clearance! This is not accepted for the following...
Comments Syria Movement & Delivery

DHL

Posted: 2008-06-19 by Clark [send email]
They can't read a map
Complaint Rating:  0 % with 0 votes
Two times in two months DHL could not find my location. I am in Maryland not Africa but I think I would have had a better chance getting my package if I lived in the bush. Calling the "help" line I only got a lackey behind a computer screen that tried to hide his supervisors. I was...
Comments United States Movement & Delivery

DHL

Posted: 2008-06-19 by Lad [send email]
Fraudulent office
Complaint Rating:  0 % with 0 votes
I am receiving document parcels through DHL from my partners; DHL claimed a fee for the documents parcel stating that it is for the custom clearance! This is not accepted for the following reasons:

1- The sender is unaware that the documents will be charged again at the destination...
Comments United States Movement & Delivery

DHL

Posted: 2008-07-02 by Tao [send email]
DHL does not deliver
Complaint Rating:  0 % with 0 votes
This company is so stupid. The delivery guy doesn't even bother ringing the door bell... i walk outside, and i find that they attempted delivery. Now they want me to drive 20 miles to pick it up... WTF... why did i pay for shipping, if i am supposed to drive 20 miles to pickup a package......
Comments United States Movement & Delivery

DHL

Posted: 2008-07-08 by Julian Morton [send email]
Dishonest, hopeless losers
Complaint Rating:  0 % with 0 votes
We ordered and paid for an Express Delivery to take a package from Lincolnshire to London overnight (a journey of just under 150 miles). The DHL promise was that (I) it would be collected by 17.00 hours, (ii) it would be delivered before 12.00 hours the following day and (iii) it could be tracked...
Comments United States Movement & Delivery

DHL

Posted: 2008-07-22 by Smith [send email]
Package still not delivered
Complaint Rating:  100 % with 1 votes
DHL tried to deliver last week, said they would try again the next day. That was 4 days ago.

They don't answer the phone at the local office, so I have to punch in they neighbouring zip code.

The first person told me she could see that they never made a second...
Comments United States Movement & Delivery

DHL

Posted: 2008-07-27 by emmybeans [send email]
Horrible customer service
Complaint Rating:  0 % with 0 votes
I was expecting a missing SIM card from my cell phone company. After not receiving it for more than a week on July 10 I called the cell phone company and they provided me with a tracking number and said that DHL delivered it on July 7th. I contacted DHL and they said they would have someone...
Comments United States Movement & Delivery

DHL

Posted: 2008-07-30 by Mike [send email]
Hit and run
Complaint Rating:  0 % with 0 votes
On 07/21/2008 at 11:58 AM DHL came to my home to pick up a package. My father and I were in the garage working when they pulled down our driveway.I was watching the whole time and I saw them backing out of the driveway and hit the front end of my trans-am, my father heard this came to the door...
Comments United States Movement & Delivery

DHL

Posted: 2008-08-07 by Maurice Rich [send email]
Package stolen
Complaint Rating:  0 % with 0 votes
DHL IS THEFT!!! I shipped my Gibson Guitar via DHL on 12-04-2007. Their driver came to pick it up but the weird thing was he took my guitar and left nothing for me to track and left. I called their costumer service to find out where is the guitar. GUESS WHAT, THE DRIVER REPORTED that he DID...
Comments United States Products & Services

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