Complaint Rating:

My Crickets cell phone service was shut off for no reason. I called the 800 and had absolutely no option to talk to anyone. Anytime I would hit "0", I would get disconnected. I then called one of our local stores (10 times) and it kept going to their voice mail saying that they were...

Complaint Rating:

I was transfered to a new job here in Conway... I got to looking at the cricket service and could see where I could save money (THOUGH I THOUGHT!) The rep told me I could get service anywhere in the green area. Since this phone was going to be used for work 95% of the time, I thought this to...

Complaint Rating:

On April 8, 2008, I purchased a Cricket phone (Kycera Lingo - for $261.25 which was to include the first month's payment)for my daughter. The phone was suppose to include an MP3 player, as stated by Manny at Gecko Wireless - an authorized retailer for Cricket - where I purchased the phone....

Complaint Rating:

I had problems from the beginning. It took a month! I had to pay for that month that I had NO service. It is virtually impossible to reach a real, live person! I could not get it working because my number was not in the system. I could not get my number in the system because I could not get...

Complaint Rating:

I was checking the $100 rebate fraud from another cricket customer. I totally agree. My dad is a customer of Cricket. He originally bought two phones which he was going to receive $100 rebate from each phone making it a total of $200. He did everything he had to do and waited for the $200 check...

Complaint Rating:

I bought my grandson a phone Friday 13th 2008, and the phone will not turn on. It has been fully charged and he used it for only one day. The phone is insured, so can you please tell us what to do? His phone number is 423 320 4893. You can contact me at 423 320 5983. Thank You,...

Complaint Rating:

I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl...

Complaint Rating:

Just took 90 minutes to cancel my Cricket phone account. Their system disconnected me twice. Each time had to call back in and wait 20 minutes to get a live person. This is the worst experience I've ever had with a customer service department!...

Complaint Rating:

My son signed up with Cricket for cell phone service in April. In May, while I was on the phone with CS to pay his bill, I added ther web feature and call tones. ( an addtl. $5.00 per month per feature) I also requested that I did not want a paper bill as they charge .55 per month to generate.

Complaint Rating:

If you think the insurance that you have on your Cricket phone is worth the monthly fee, you are wrong.

My Kyocera Slider Remix is malfunctioning; I can only hear the person calling me if I use the external speaker (speaker phone). So, naturally I go through the process of having...

Complaint Rating:

My daughter called twice to "611" and waited for 45 & 40 minutes then she would be disconnected. The corporate company has poor customer service, pathetic to be exact, yet because she could not get through, the next day she was disconnected. I had tried to contact them also, however,...

Complaint Rating:

they charge cricket custmers twice as advertised in the comercials for broadband wirelless i was double billed for the use of the broad band services the will not fix the problem at all
not satisfied with services...

Complaint Rating:

I strongly recommend anyone that has had trouble with cricket services to file a complaint with the bbb. I checked as of today there are no complaints with them for their wonderful services that they DO NOT provide.
I have had issues with my phones and since 8/25 at 7.45.pm I have not...

Complaint Rating:

Please listen to me, if you get Cricket Wireless, YOU ARE GOING TO GET LOW RATE SERVICE, so if you want to do business, please consider someone else. YOU would do better with a pay per use phone. This people never answer the phone when they OVER CHARGE YOUR BILL. I waited four hours average...

Complaint Rating:

the people on the customer service line terroized me and hurt me so bad i was crying and screamming on my floor they lied to me changed my service and refused to after begging for a manger or supervisor, they are making dishonest changes and causing people to be in harms way my experiance was...

Complaint Rating:

I recently moved and my bill was sent to my old address. I recieved the payment reminder text massage but still forgot to pay my bill. My phone service was suspended and I called the 800 number the next day to pay my bill and re-instate my service. I first tried to pay using the telephone service...

Complaint Rating:

my phone isnt turning on and i wanted to go check it out and my phone wont charge for no reason so is it ok if u send something dat i can fill out about it pleaseeee...

Complaint Rating:

I bought a Kyocera Candid II camera phone from Cricket Wireless. Last year (about 10 months ago). My phone plan includes unlimited Text/Pix messages. About 3 months ago I started not being able to send Picture messages. I tried several times to get help calling customer service and just kept...

Complaint Rating:

I purchased a Samsung Messager on Oct 9. The phone wouldn't charge starting on Oct 31 & speakerfone wouldn't work. Neither would mp3 or any other sounds. Cricket replaced the battery and within about 20 minutes the phone became very hot and completely drained the battery. The heat...

Complaint Rating:

As I've read I'm not the only one with this problem. It seems that an actual rebate being received from 'Cricket Broadband' is unheard of. I followed the instructions to the letter (even sending in original receipts and bar codes, how convenient for them!). They are now telling...