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I got a 'great' deal off of this site. But that's where is the problem started. I needed to change my ticket and I was charged a hefty penalty for it (which was in their contract) --- I let it go because I had no choice since my ticket was non-refundable.
What happened...

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I purchased three tickets on the website yesterday. All three reflected that they were first class tickets. Two of the three were not and after at least six phone calls, they without my permission canceled my tickets and supposedly refunded my credit card. This evening, I went to view my...

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This company sent me an email confirmation for a flight from New York. I booked another ticket on another airline to get from DC to NY to catch Chapo's flight. Then I get an email from Cheapo that says my flight couldn't be confirmed and I had another ticket option for $400 more. I...

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On February 3rd 2008 we purchased 2 tickets to the Phillippines totaling $2400. Customer service was OK during the payment phase. Later, on the 5th of February, 2008 we noticed we were billed 2 other charges totaling $1019.80, with no explanation. We used our Visa CheckCard, and my checking...

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I booked a flight on cheapoair on 1/11/08 and when I went to use it, found out from the airline that the schedule had been changed 8-9 months before and the flight they sold me no longer ran. I had no way to get to my next flight, so I called the customer service number of cheapoair to get some...

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Cheapoair will find some way to rip you off especially
when rebooking a previous flight. Cheapoair will charge you double the previous plus penalties and claim its out of their hands when they have over a dozen tickets at your previous price.

They advertise they will rebook...

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I have tried 5 times now to book a flight that is available, go through the entire booking process and then I find that the flight is not available. Cheapo's message to me is to say they are sorry and that it is very rare for this to happen that the seats would not be available and I should...

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There are too many unhappy customers out there. I for one would not allow anyone charging me for service and not delivering them and worst of all dodging the questions. We all pay for true and honest service and we are entitled to refunds until either they shut down or serve us (the customers)...

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As i read all the above comments with them i don't agree because once i traveled from jfk to del not only i got a cheapest fare in the market as well as the friendly and professional customer service, therefore i would recommend to all my friends and family members to choose only cheapoair.com......

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reservation id z7jblo, I made air and rental car reservation at the same time, however, no confirmation has been received on the rental car portion??? Your phone numbers are worthless, I call and I get a recording which is ok, but not for a half hour., get some help!!!/// better systems. You...

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On April 30th my mother Minnie Harris booked a flight with a customer service person at Cheapoair. First off he got the name wrong for my niece. Second he booked the flight to Charleston South Carolina instead of Charleston West Virginia.

Now three days later and fifteen phone...

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My mom bought two international tickets for me and my daughter. She accidentally booked the wrong departure and arrival date for us. She did not realize until she got an email from Cheapoair. 20 minutes later my mom called cheapoair explaining what has happened. The agent Nigel Slate told my...

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MY COMPLAINT has 3 parts:

1. Cheapoair did not notify me of any changes about my reservations for four to Hawaii scheduled for June 28, 2008. I booked trip on 1/4/08. It was only on June 25 that I found out Air Tran Airlines had filed bankruptcy on April 3, 2008. No e mail or...

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I bought a round trip from San Francisco to Copenhagen, Denmark through cheapoair.com. While in Denmark I had to renew my visa and the procedure dragged out, which meant that I had to postpone my return flight.

When I tried to contact costumer service by email (three times) they...

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I am in Belgium visiting my dad who has been diagnosed with lung cancer. Cheapoair had the cheapest last minute flight. I needed to change my ticket and called 10 days in advance to ask if I could change it. The agent said no problem, it will cost $350.00. And had to call back at least one day...

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I bought a ticket from Cheapoair and paid for the insurance, due to medical reasons I could not travel and I contacted cheapo air and canceled the ticket. I wanted to rebook the ticket but I was informed that I could not book at that time. When I called back in to rebook I was informed that...

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My sister bought a tickets to LA for her and her family at a great (false) price. two hours after booking and printing the receipt they called her to say that fare is no longer available and it was more than double. She's since spent over 5 hours on the phone trying to resolve this nightmare....

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Do not use the cheapo air to buy tickets. The "customer service» is so bad.

To change the date on a ticket coasted me $650!!! So, the price to fly from Atlanta to Baton Rouge was $970 all together. I'm so pissed!!!

For this price you can go to Europe.

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I booked a ticket from Beijing to Boston on July 28th, 2008. The ticket was $100 cheaper than my other choices on that day. I called them and asked about restriction on this ticket since it's cheaper and provided them with my passport and nationality. I called again to verify my credit...

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We booked and paid for our flights from Calgary to Guatemala back in March 2008. On Aug 30, we checked-in, only to be told by the airline that our booking numbers did not have an e-ticket 'associated' with our e-ticket number. This meant we could not get on the flight.. After speaking...