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celcom.com.my Consumer Complaints & Reviews

Celcom headquaters/frontdesk/receptionist - unable to contact at all

Posted: 2013-02-28 by    fayepotter23
Complaint Rating:  0 % with 0 votes
I called the celcom headquaters at this number: 603 2688 3939 so many times. But i only manage to get through 3 times!! The first time i called the silly receptionist mention there's no such person at the headquaters but this person is the top management. 2nd call, same recept put me to...

Celcom 3G - Ripp off

Posted: 2013-02-04 by    Sylvain78
Complaint Rating:  0 % with 0 votes
I applied a 3G usb modem and the package pro for 10Go data a month and 7.2 Meg/sec speed. I applied in Kota Kinabalu and it just doesn't work. You might get for a sec 200Kb/s then back to zero, so most of time you just can't connect even for a simple page. Watching a video is out of...

Celcom Malaysia Berhad - Disconnect my main line

Posted: 2012-07-03 by    emilylooquanyee
Complaint Rating:  0 % with 0 votes
On 02/07/2012 4.19pm, I called up to celcom care line 1300-111-000 to ask for request to temporary disconnect my supp line 019-3392326 & received a message sent by celcom {Dear Valued Customer, yr request has been received and is currently being processed.We will notify you once the transaction...

Celcom Smartphone - Worst Service & Promotion

Posted: 2012-05-02 by    suzie wong
Complaint Rating:  100 % with 1 votes
On 23/03/12, I went to Celcom Office at Sibu, Sarawak to check on the latest promotion and I plan to register new number.. When I was there, I deal with the staff in-charge with the promotion on Celcom Smartphone. I interested with iPhone 4GS & Samsung Galaxy SII promotion. So, I agreed to to...

Mr. Fong Chee Yan - Worst Services

Posted: 2011-07-15 by    Fong Chee Yan
Complaint Rating:  0 % with 0 votes
I support your company's Broadband interested, so I call to Sandakan, Sabah Office to make inquiries. The counter staff transferred me to Broadband Business Department, and by Mr. Abel (Hp: 019-825 0017) is responsible for my case. I pass all the supporting document to Mr. Abel has more...

Celcom - Rude staff and extremely poor customer service!

Posted: 2011-05-10 by    mng117
Complaint Rating:  27 % with 11 votes
WHY IS CELCOM BEING SO DIFFICULT IN HANDLING LINE MIGRATION? Only after registration, I was told I had to wait 24 hours before my line could be activated. Now that it's been well past 24 hours, I am told I have to wait three to five working days. WHAT'S THE PROBLEM, CELCOM?? And while...


Posted: 2011-02-07 by    2010hkho
Complaint Rating:  100 % with 9 votes
Celcom: The Master of Conning

Celcom broadband service is full of booby traps and surreptituous additions of fees. With a contract-free broadband internet service, there is supposed to be no termination fee at all. However, the real 'termination fee' is based on the...

Celcom Mobile Sdn Bhs - Cheating customers

Posted: 2011-02-01 by    aish
Complaint Rating:  0 % with 0 votes
I supposed to get free phone from celcom since i just changed from maxis to celcom. As their promise, they will send the phone to my address company in 2 weeks time. However, now it's been more than 2 months but still didnt received. I have been complaint and asking few times to his manager...

Celcom - celcom identity theft

Posted:    tydell
Complaint Rating:  100 % with 6 votes
I was planning to get an iphone 4, and want to keep my current number which is a celcom prepaid.
Never register any postpaid with any telco before.

Previously went to digi to port in my number to digi. Usually this process will take about 24 hours, but for my case 2 days...

Celcom Broadband - Broad Band Service Form, Terms & Conditions

Posted:    cheong man keong
Complaint Rating:  100 % with 2 votes
I registered celcom broadband service on 18-2-2010 on a shop on bottom floor of KLCC twin towers.

1) I met the same very annoyable problem since 2 years ago with another company. The problem is Words for the terms and conditions stated in of Celcom broadband service customer copy...

Celcom Postpaid - Inefficient Services

Posted:    Samsonite99
Complaint Rating:  50 % with 2 votes
Before bill date due, they barred my account and impact my day to day business.
Althought I make the payment imediately, initially they said within 30 minute, they will activate back.
After 1 hour
Call 2nd operator, and he tell me the same thing,
After 3 hours

Celcom - Worst Customer Service

Posted:    Sia
Complaint Rating:  85 % with 39 votes
I made complains every month for 4 months over their online payment service portal that I could not pay by my credit card since 4 months ago, message shown that it was not a valid bank card issuer. It was ok before this.

What furious me is, the customer service staff don't...

Celcom 3G - Totally worst service

Posted:    Nicolice
Complaint Rating:  100 % with 4 votes
I'm starting to using celcom 3g since last week, and since there's no wifi or any other internet connection, including other wireless broadband provider here, so I'm stuck with only Celcom's 3G internet service.

I'm using their daily RM6/day services as...

Celcom Broadband - Paying for services not rendered

Posted:    Yeow Tau Li
Complaint Rating:  94 % with 17 votes
After subscribing to the Celcom RM129/mth package for broadband access, I am unable to even connect to their network for any service (surfing). I tried connecting at different times of the day but I encountered problems especially from 8pm onwards. After calling their hotline, they told me that...

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