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Buying a car from carmax was the worst of all my car purchasing experiences.

I came in January 5, 2008 and purchased a 2004 Jeep Grand Cherokee. We did a held-check for $6000 and financed the rest.

The salesmen, Eric, didn't seem very familiar with the ins...

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I bought a 2005 Audi S4 from the LAX location 4 weeks ago. After a week I noticed an odd noise coming from the steering on full lock. Call up CarMax and they say take it to any Audi dealer (I'm in SF) and they will fix it, CarMax will pay. Nope! My car has been at Audi for 2.5 weeks while...

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Sold me a lemon, did not want to give me a break on another car, do not return phone calls! Do not buy a car from this place! A bunch of liars. This place needs to shut down. And I will be taking legal action, what a way to run a company, I will tell everyone I know not to buy a car from this...

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We took my immaculate 2003 Ford F250 Diesel Crew Cab Pickup truck to get a "fair evaluation and a great price» for it. The pushy Asian kid talked our ears off with all of the "feel good" CarMax BS for a good 15 minutes before he finally took the keys and had his appraisal...

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I purchased a Chevy Trail Blazer last summer @ a Charlotte NC location and did also purchase a 3 year extended warranty. Carmax skips hoops & jumps barrels when making the sale then something goes wrong and just try to get service! October the 'service engine light' starts up,...

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I totaled a vehicle back in 06 and am stuck paying the remaining payments since my insurance didn't cover it all... I want to be able to pay it off and have been calling to find out the remaining payoff amount so I can do so, but nobody returns my calls. Don't they want my money? Or...

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Ok, seen reviews before I went there; many awfully bad, but I need to sell my truck so I can move. Well, went to the new location in Colorado Springs, everyone cool and all that crap. Till I came back from smoking.

These people have the nerve to tell me that a 42255 mile S10 2003,...

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This was a brand new fully loaded truck with every option available. It was driven straight from the dealer to CarMax. They refused to look at the sticker, which showed $49, 000 and options that could not be seen by just looking at the truck. They said, "We don't list cars that way"....

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I purchased a car from carmax after the 30 days you are stuck. They have tried over two years to fix and re-fix oil leaks and many other problems so I have decided to turn the junk into bank repo. It’s better to file than to pay for junk. I have heard of many others purchasing bad cars...

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Carmax is not all it's cracked up to be. I barely escaped being ripped off by them, as I returned a car I bought but hardly even got to drive.

My salesman was genuinely nice at first, helping me with the transfer of a car from another state. The car had been a rental, so...

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This is to any real Car Salesmen out there. Don't even bother with Carmax. Sell a car and you make $150, sell a warranty you make $100, then get lucky enough to meet their off the wall bonus program for the month you might get an extra $50 for every car that meets the program.

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My mother and I purchased a Dodge Intrepid from Carmax last year in May. I have so much to say about this vehicle and their poor customer service. They are crooks and something needs to be done. I have for daughters one being an 18 month old and I can't afford to be turning my vehicle off...

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I bought a Saturn from Carmax a month ago. As I was leaving the lot I noticed something very wrong with the transmission. That was three and a half weeks ago. The sent my car to Saturn and that’s the last I’ve heard. I have spoken to every service manager and even the gm. They all...

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I purchase a car that I had always wanted after my divorce. In addition, I am thankful that I purchased the extended warranty. However, my problems with my car soon began after about 5 months and my car has had multiple problems and been in the carmax shop more than 7 times for repairs. Electrical...

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This is from a current CarMax employee who has worked in several of their used car departments.

Sales - The sales people are actually pretty well trained, but there are still those that don't have a clue to what they are doing. The longer they go in training, the better for...

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The sales pitch sounds great! Carmax is unlike any other (they tell you) when you are looking to purchase a used car, because they provide a 30 day warranty "in writing". Sales personnel at all levels tell you that you have 30 days to visit the dealership's service department...

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I purchased a 2001 Oldsmobile Alero from Carmax in Whitemarsh Md on June 27th, 2007. The car was in the 10k range and had apro 40k miles on it. I also purchased the extended warranty. This was the 3rd car I had purchased from there, all co-owned with my former husband. This was the first purchase...

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I am extremely distraught right now. My husband and I bought our vehicles from Carmax 3 years ago and were told all about the company's wonderful ethics, dedication to customers, etc. and that Carmax will buy your car (that you bought from Carmax) back for a great price.

We...

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I purchased a car from Carmax about two months ago. I have since had my car not start 8 times. I have had to have the trunk latch system completely replaced. The canister purge solenoid in the engine replaced. Have breaks that squeal almost all the time and all of this started about a week after...

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Helped my daughter by her 1st car in Feb., 2008 from carmax. We bought a 2001 Saturn, a very nice clean car and red like my daughter wanted. Thinking that with Carmax and their 125 point inspection, we were getting a car that was dependable and trust worthy.

Boy were we soon to...