Complaint Rating:

BEWARE OF THIS BUSINESS!
I have been ordering cigarettes from this company for almost a year now with no problems. I normally receive my order within 3 days. I placed my last order on 10/01/08 and they debited my account twice on 10/02/08. I noticed the double billing on 10/03/08 and...

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Don't buy anything from this website, I placed an order on 9/18/08 and they only shipped part of my order even though they charged me for the full order. They stole $113.97 from me. I have sent three emails to customer support and still no response even though they posted a message indicating...

Complaint Rating:

DO NOT ORDER CIGARETTES FROM THESE CROOKS

This website must have gone out of the business of delivering cigarettes, but they still collect your money for nothing in return. I ordered from them on 10/10/08, and although they processed my online check, they have not sent any product....

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I have been buying my cigarettes on line for some time ... from www.buydiscountcigarettes.com Website is off line now... and my account shows "disabled". There is No response to emails I have sent, requesting refund to my checking account for their double charge!

(This...

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Been a good customer for a year. 4 smokers in the family so we buy a lot of smokes. Something happened in late September and nothing has been right since. Took my money and the customer service cancelled my order. Then gave me my money back but took my money again two weeks later My order is...

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Been doing business with this site in New Mexico for 2 years - no problems. Placed an order on 10/9/08, money paid on 10/11/08. Cigarettes used to arrive before or on the date of payment. E-mailed and called - no response until today, 11/1/08 when the shipment I ordered arrived. No New Mexico...

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I, too, have had a problem with this site. I did not authorize any other company to withdraw funds from my account and what has happened with Keystone is out & out theft. Because Native Americans are involved, a complaint should be filed with the US Attorney's Office as well as the...

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When this company was owned by the Native Americans they conducted their business ethically. You ordered your cigarettes, they took their money and your cigarettes was DELIVERED. Since they've sold their business to the white man, it's been nothing but FRAUD -they take your money and...

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Had dealt with company for many years, my last order never arrived, however they did debit my account for $75.87. My order was place on Nov. 9, 2008 and cancelled on November 19, 2008 due to non-delivery of order. I have still not received a refund. It is now Jan. 2, 2009. I have called the...

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Purchased two cartons of cigarettes on Oct 13. It's now Dec. 3 and I've not received the cigarettes. Have e-mailed them about it without response. They list a telephone number but it is continuously 'busy.'

I think this is a fraudulent website. Do not do business...

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I purchased cigarettes on 11/24/08, paid by e-check which cleared my account on 11/25/08. I still have not received my product and cannot get in touch with anyone. Is there anyway to get my money back? Who do I complain to - is there a fraud line number to call and can my bank do anything to...

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I have been ordering cigarrettes form this company for over a year. My last order was given to them on December 3, 2008. I never recieved my order or told that it wasn't being sent. I still have not recieved my money back. When I first started calling the 1877 number it was always busy....

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Website was in operation and bank information was taken after it was obviously out of business.Now the money is gone and the company doesn't exist. It was a scam from the begining or turned into one after enough bank accounts were collected to get a pile of money and disappear.
Windwalker...

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First of all, thanks to all of you who e-mailed me regarding this issue. I received tons of e-mails from people in the same situation. I want to remind people that they need to file a complaint with the New Mexico Attorney General at www.nmag.gov and rather than mailing it, fax it directly to...

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Same thing that happened to everyone else! Ordered on 10/1/2008. Been a good customer for 3 years. Now double billed and no smokes. Still no resolution with bank or them. Ordered from another dealer. Did get the phone to ring today but no one there on Sunday

Plan to start again...

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I have ordered from this company for over a year and everything has been fine and above board. However, the last two orders seem to have gone awry! One order they debited my bank twice for the same amount. The second order the funds were sent from the bank and cashed and I have never received...

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CASHED MY CHECK, BUT NO PRODUCT YET. # WEEKS AGO.

SENT E-MAIL NO RESPONSE.

CALLED LEFT MSG. NO RESPONSE...

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Everyone is having the same problem, but nobody is making any suggestions. So here goes:

1) Put a stop payment request on your checking accounts! It will cost you, but not as much as an order for products you don't get!

2) Regardless of whether they will speak...

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TOOK MONEY - 10-14-08 STILL NO PRODUCT 10-31-08! I called my bank the ACH Fraud division and they gave me this company bank name and number - PROFINIUM FINANCIAL - 1-507-235-7591. I called and the bank officer is quite upset from all the phone calls they are receiving regarding Keystone deductions...

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I sent them a check on Oct. 6, 2008 and did not hear from them. I tried to call but always busy. E-mailed them four times and never an answer. My check has cleared but order not shown as mailed. I don't know what to do. I did business with them for years and all went well. Something has...