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bounceenergy.com Consumer Complaints & Reviews

Bounce Energy - Awful customer service; billing mistakes

Posted:    Texas_customer
Complaint Rating:  86 % with 7 votes
Extremely bad customer service! We signed up with this company due to their advertised "no deposit" plan. The plan has a very high kwh rate, but the company advertised on their website that the rate would be "proactively" and "automatically" lowered to the "lowest...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Refused to take any action to correct wrong billing, deliberately ripping customer off

Posted:    Terence T.
Complaint Rating:  89 % with 18 votes
Bounce Energy is ripping me off with poor customer service and no-effort to resolve billing issues. On 7/15/09, I received two separate electric bills for my address, one from Bounce Energy and another from Green Energy. Both bills show different Meter #.

Bounce Energy (June,...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Rip off and disgrace

Posted:    Charles
Complaint Rating:  100 % with 3 votes
I moved from houston to euless tx and was shopping around for electricity when I ran across Bounce energy online. My experience with them was the worst ever. They Started off by billing me twice each month for the same apartment number, same account number but 2 different ESID numbers. Whenever...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Bounce Energy - Continues to bill me for incorrect meter #

Posted:    Terence T.
Complaint Rating:  0 % with 1 votes
I thought Bounce Energy would resolve the issue (/URL removed/). I received my refund. I also received another bill from them for August, as well as a bill from my current utility company for the same month.

"http://img213.imageshack.us/img213/4663/bounce082009.jpg"
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Electric - incompetent record keeping

Posted:    Kris Sands
Complaint Rating:  0 % with 0 votes
This company has very friendly staff, but their record keeping and billing is unorganized, unprofessional and cost me my electricity for a day when they cut it off, claiming I had asked them to. I would not recommend them to anyone....
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Bounce Energy - Billing

Posted:    Mishalily
Complaint Rating:  80 % with 5 votes
We recently switched to Bounce Energy, HUGE MISTAKE.

2nd billing cycle: Bounce employee phoned in the AM leaving a message stating payment had not been received. When I called to tell them that I paid via online banking they asked me to call back later in the day that maybe the...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - NUMEROUS

Posted:    kingworm2080
Complaint Rating:  100 % with 3 votes
Where to begin?

Had the exact same experience with bounce energy. Worst Company ever!!! I IMPLORE you not to do business with these people. I had service with them for almost nine months and did not have any issues with bounce energy.

During my ninth month of...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Bounce Energy - Horrible Service!

Posted: 2013-05-24 by    stiffedbyJS
Complaint Rating:  0 % with 0 votes
Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. They draft my bank...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Products & Services

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