bounceenergy.com Consumer Complaints & Reviews
sneha66 on 2016-01-06
I was given a 75$ bill credit when i switched my service to bounce energy as i was referred by a friend and it was in the month of september. My service started on september 2, 2015. the 1st time i called customer service regarding this credit, they told me that i would receive it after...
stiffedbyJS on 2013-05-24
Save yourself the hassle and use another company. I have been a customer for 2 years and the service is horrible. Countless phone calls (I've literally spent hours on the phone) and emails to Supervisors, who don't respond, about my paperless bill not being sent. They draft my...
Where to begin? Had the exact same experience with bounce energy. Worst Company ever!!! I IMPLORE you not to do business with these people. I had service with them for almost nine months and did not have any issues with bounce energy. During my ninth month of service I was paying my...
We recently switched to Bounce Energy, HUGE MISTAKE. 2nd billing cycle: Bounce employee phoned in the AM leaving a message stating payment had not been received. When I called to tell them that I paid via online banking they asked me to call back later in the day that maybe the payment...
Terence T. on
I thought Bounce Energy would resolve the issue (/URL removed/). I received my refund. I also received another bill from them for August, as well as a bill from my current utility company for the same month. "http://img213.imageshack.us/img213/4663/bounce082009.jpg" "http://img30.imageshack.us/img30/1250/startex082009.jpg" The wrong meter #...
Bounce Energy / Refused to take any action to correct wrong billing, deliberately ripping customer off
Terence T. on
Bounce Energy is ripping me off with poor customer service and no-effort to resolve billing issues. On 7/15/09, I received two separate electric bills for my address, one from Bounce Energy and another from Green Energy. Both bills show different Meter #. Bounce Energy (June, 2009) - page...
Extremely bad customer service! We signed up with this company due to their advertised "no deposit" plan. The plan has a very high kwh rate, but the company advertised on their website that the rate would be "proactively" and "automatically" lowered to the "lowest available rate" after...