Complaint Rating:

When it comes to Boingo, it's way way worse than "accidental" charging.

I paid for their one-day pass, out of desperation since I usually don't give out my credit card details online, one year ago.

ONE YEAR AGO. Since then, I have clicked "Cancel"...

Complaint Rating:

Boingo is a horrible service that exploits the ability of automatic credit card acceptance. I cancelled my service and two weeks later was billed a $7.95 fee. The shift supervisor confirmed the recorded conversation and agreed to the prior cancellation. Two weeks later my credit card shows another...

Complaint Rating:

Once Boingo gets your credit card, they keep charging it no matter how many times you request them to cancel the service -- in fact they do cancel the service and then just keep charging -- then they can't find a record of you to stop the charges. They give you the run-around -- if you...

Complaint Rating:

Boingo Wireless advertises low rates. When you create an account, you give a credit card number. I recently was in Germany at a hotel and they had wireless internet access. I clicked on the browser and Boingo came up. I could not get on the hotel service because the Boingo service came up. I...

Complaint Rating:

I signed up for their service at ATL airport for a 24hr period. Apparently by doing so I signed some kind of contract that they can charge that credit card again if I use their services again. I was at Brussels airport a few months later and because of a popup that they installed, I was automatically...

Complaint Rating:

I signed up for the service and used it one time. Additional charges started showing up on my credit card bill for airports I had never been to. I told them I was NOT at those airports on those days and they said my laptop was there using their service. My laptop does not travel with anyone...

Complaint Rating:

After signing up to use boingo wireless for one day at an airport, I continued to incur charges of $7.95 on my credit card bill. They claimed that I continued to use their service, which was false. This appears to be a common complaint. No one should use boingo wireless. Hopefully boingo.com...

Complaint Rating:

I read the warnings about this service but thought they must be overstated. I regret ignoring their advice to stay away from this company. I used the service once then canceled the account online and after I canceled they continued to charge my credit card for months. I called and emailed nearly...