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So, I ordered flowers (on the 14th) for my mother's birthday (on Sunday the 17th.) Hours after them not showing up, I decided to investigate. I go onto the website and amongst their ridiculous policies, I managed to find out they don't deliver on Sundays! When I selected Sunday's...

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Order No. : 752092 Approximate cost: $100

No one from Bloomex has ever resolved my outstanding complaint (replacement or credit) for a shipment of almost dead flowers. I trusted this people and paid them in good faith and they have not honoured their part of the agreement...

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I have used this company once before and had an agreeable experience. Delivery was late, however flowers at least arrived. However this time I order Valentine's day flowers for my mom and for my husband's mom. The first order was delivered on time, however without the balloon that...

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I ordered flowers from Bloomex to be delivered to a friend in Montreal. The flowers were not delivered. The company insisted they were and refused replacement or refund. The office was very confused and at one point arranged a second delivery date. At that time they again said the flowers had...

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I purchased three dozen roses to be delivered on Valentines Day. When they arrivede, several of the roses were broken and most of them were black. It was obvious that they had frozen. So far I have made numerous attempts to contact Bloomex, with no response. I will be contacting my credit...

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Ordered 12 roses for delivery as advertised next day. Delivery was 4 days later. Only received 9 roses, they were in terrible shape (pettles dead, did not open, lasted only a couple days). Did not match the advertised photo, which showed a nice arrangement. What arrived was 9 dead roses.

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I ordered 2 bouquets for same day delivery, They were delivered the next day and I paid an extra 9.99 each for same day. I tried calling the 1-800 number but all you get is an answering machine telling you to leave a message and they will get back to you within 24hrs. I left three messages on...

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Note: This material is subject to legal complaint

Bloomex is an online florist, based in Ottawa, that offers same-day delivery across Canada.

But the company has strict policies on returns and refunds. And customers say they can't escalate their complaints when...

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Read their terms of use. It states that you use them at your own risk!!!

TERMS OF USE-

Services and Conditions of Use
As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of...

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Just try calling them and ask them to speak to a manager! You will never ever be put through to a manager, nor will one ever call you.

It's an online business they tell you and everything is done through email via a customer service representative - that can do very little...

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The Bloomex site guarantees same delivery or do they?
Not if you read the fine print =

"Our production facilities are serving for same day delivery Greater Toronto, Ottawa, Greater Montreal, Calgary and Greater Vancouver.

We are using overnight courier...

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Ordered flowers on Friday to be delivered today (Tuesday) for my wife's birthday. Thought that it would be a nice surprise for them to show up at her work. Well, it WOULD have been, had they actually shown up. I paid extra for a morning delivery, which should have got them there by noon....

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I arranged a delivery of fruit basket to my girlfriend the first day in her new apartment. They tried to deliver the day before she took possession and then on arranging a time for re-delivery they attempted delivery 3 days before when we were away. They refuse to refund me.

NEVER...

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This is formal email I sent to the Bloomex customer service email address:

Dear Bloomex Inc. Management and Staff,

My name is K and I am a client of yours in Toronto. On April 27th, I preceded to order Classic Iris Bouquet from the Bloomex. website.
My information...

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This is formal email I sent to the Bloomex customer service email address wecare@bloomex.ca

Dear Bloomex Inc. Management and Staff,

My name is K and I am a client of yours in Toronto. On April 27th, I preceded to order Classic Iris Bouquet from the Bloomex. website.

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I have ordered flowers from bloomex.ca MANY times and they were always beautiful!!

My sister lives in Edmonton, my mom lives in Red Deer, and we live in Montreal. Our family and friends are scattered all over Canada, and we are very fortunate that Bloomex is able to provide us...

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I placed an order online with Bloomex for a flower delivery for my mother for Mother's Day. I knew she'd be thrilled and surprised and waited impatiently all day for the excited phone call from her. Much to my dismay, she never received the flowers at all. I tried to call Bloomex to...

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I purchased flowers and a gift basket from www.bloomex.ca for my mom for Mother's Day. The flowers and basket arrived 4 days late, the flowers were the incorrect order, half of them were dead and the other half didn't open. The gift basket treats were cheap and had the wrong card attached...

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Bloomex is a florist that comes up when you do a google search - florists name of city (eg: florists Kelowna British Columbia) - it will come up no matter what city you put in DO NOT USE THEM.

Here is my experience:

On May 26th I ordered flowers (order # 815497)...

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Since I was going to be out of town for the days immediately preceding Mother's Day, I ordered flowers for my Mom on April 30. When I googled "florists, Penticton BC, Bloomex was one of the first ones to come up. I chose a bouquet and ordered the flowers be delivered on the day before...