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As written to their corporate headquarters:

I just recently had a less than positive experience with a floor manager by the name of Aaron in Store #358, 611 Marks St. in Henderson, Nevada. I tried to replace a Camcorder for my 65 year old mother who had purchased it with a 4 yr...

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Last Dec. 8, 2006 I brought a 19 in HP laptop through Best Buy in Rockford, Illinois on the internet. It was warranted for 12 months through Hp and I bought a 2 year extended warranty through the Best Buy company. That warranty does not expire until 12/08/09 It all worked wonderful until Aug...

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Don't buy anything at Best Buy on line. Their return policy is awful. You have one month to return a defective part and it takes up to two weeks to get an authorization number. Plus, calling them is horrendous. I've spent so much time on hold, my phone battery has worn down. Avoid...

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I was interested in a portable GPS for my car. I am familiar with GPSs and know that sometimes it takes a while for a GPS to catch its satellite signals. After asking advice to one of the employees he showed me the Garmin NUVI 760. Which was priced at $699.99 He said this is a "quick responsive...

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I ordered a digital camera from BestBuy.com for around $240. After 1 week, I checked UPS tracking system and UPS said it was delivered, and it wasn't. Someone was home all day that day. I called UPS twice and they said they could not do anything because they were only liable to Best Buy,...

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CHRIS STARK - Crook #1 - Corporate Crook Protector & Spin Master Jill Nezworski - Executive Resolution Specialist - Richard M. Schulze- full pockets the pre IPO owner and founder - loves to hire crook managers! AVOID AVOID!

The Original Ripoff Report Text:

WATCH...

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I purchased a Toshiba 62' dlp tv from Bestbuy 3 years ago. I was told at the time of purchase that I HAD to buy the service plan. I read it carefully in the store and had the Manager write on my receipt' if in the event of a replacement, the full credit of $3200 will be applied to...

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Walked into Best Buy in St Pete Florida on 66 to pick up 2 LCD tv's we purchased on line for store pick up. My girlfriend was given a hard time by an assistant manager named Crystal, said the order wasn't in the system even though we had a confirmation email and order number from corp...

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The Worst buy!!! As I am typing this I am on hold... again... it'S been over 35 minutes... again!!! I ordered some movies months ago. Three months had gone by when they had said I would receive in a matter of days. I couldn't get anyone to pick up a phone for a long time. When...

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I ordered a navigation system & 2 cds for my husband for christmas. I was sent an email the following day stating that the gps system was backordered. They did not display that information on their website. the website said that it was available online. now they want me to wait 4-8 business...

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On December 29th, while talking with a Woodlands Best Buy customer services manager, an angry customer just so happened to return a broken Digital Photo Frame that I had returned the day before after using it for 1 month and determining that it was defective. (It could only hold 80 of the advertised...

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Anyone considering purchasing Best Buy's "extended repair" plans on an appliance - BEWARE! You will likely be without the use of your appliance 2-3 weeks. this has been my experience twice. It takes usually a week to have a "repair specialist" come and look at the item...

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We purchased a 32" LG HDTV from Best Buy. After opening it the next day and setting it up following manufacturer instructions we found there was no picture. Returned it to Best Buy on December 26 and was informed we must have damaged the set and there was nothing they would do. We did not...

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My husband wanted the new game, Pirates of the Burning Sea, for his birthday in early January. It was set to be released on January 22nd but preorders were being taken at Bestbuy.com and they were sending out extra CDs with music beforehand so at least I had something to give him on his actual...

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I ordered an ink cartridge for my printer in mid-December. I was being proactive and I knew I would need it soon. I ordered the ink cartridge from Bestbuy.com with a gift card. I received the cartridge by normal ground delivery and set it aside for later use.

I needed the ink...

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Purchased a Kodak Printer All in One 5500 from Best Buy. (Worst Buy).
When I opened the box I found a used printer with ink cartridge installed and paper laded. No installation CD No manual and the power cord was in a staples bag.
I called the store where I had purchased it and...

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I got the credit cards back in January... and I was told that it was no interest for 6 months... I looked at my bill when I received it and it said that I still had to make monthly payments on both cards... so I then made my payments on time, and wasn't late... I then took a look at the...

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Recommendations:

(1) Fire Mr. Brian S., the Customer Relations Manager at Best Buy store 415 in Port Huron, Michigan.

(2) Fire Mr. David B., the General Manager at Best Buy store 415 in Port Huron, Michigan.

Brief Reasons Why:

(1) Brian...

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I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not...

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After 3 months of research we found the stainless steel fridge we liked. Purchased it at full price for Best Buy. A day before the scheduled delivery they called and said they didn't have the fridge anymore except for the floor model. I didn't want the floor model. I called other stores...