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balsamhill.com Consumer Complaints & Reviews

Balsam Hill - Deceptive advertisement!

Posted:    Linda Villarreal
Complaint Rating:  82 % with 11 votes
I ordered an artificial Christmas tree from this company, being impressed with the photos and info. given in what to look for in purchasing an artificial tree. The tree that arrived at my home looked nothing like the photo representation. Balsam hill says that no wires or pole would be visible,...
Complaint comments Comments Complaint country United States, California, Redwood City 94061 Complaint category Products & Services

Balsam Hill Christmas Trees - Customer service direction leaves product unusable!

Posted:    Robert Starnes
Complaint Rating:  29 % with 96 votes
On July 20, 2007, I contacted Balsam Hil Christmas Tree Company via the internet to purchase a Norway Spruce, 9-ft full 79", with Color+Clear lights. The purchase price was promptly billed to my credit card. It was delivered on time as indicated by the shipper with no visible damage evident...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category E-Shopping

Balsam Hill - Stuck with a xmas tree that won't stand & doesn't fully light

Posted:    Valerie
Complaint Rating:  100 % with 5 votes
I ordered an artificial tree from this company on line. It arrived promptly, however upon opening & trying to assemble the tree on Thursday, we discovered that it did not fit into the stand. I immediately called "customer service" which the web site states is open 24 hours. I spoke...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category Products & Services

Balsam Hill - Product Quality

Posted:    b95127
Complaint Rating:  75 % with 4 votes
Purchased an $800 Christmas tree from Balsam Hill last year. Upon taking it out this year all of the stickers that label the complex lighting had fallen off leaving no way to effectively assemble the tree. Upon contacting Balsam Hill they recommended that I try to glue or tape all the stickers...
Complaint comments Comments Complaint country United States, California Complaint category Other

Balsam Hill - Defective Product and Poor Customer Service

Posted:    Unhappy Balsam Hill Customer1
Complaint Rating:  100 % with 5 votes
My Christmas Tree Nightmare With Balsam Hill, a terrible company.

Lesson Learned: Do your homework and check reviews and opinions before you make an expensive purchase online.

About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance...
Complaint comments Comments Complaint country United States, California Complaint category E-Shopping

Balsam Hill Tree Company - Defective Tree and Poor Customer Service

Posted:    Unhappy Balsam Hill Customer1
Complaint Rating:  100 % with 1 votes
About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance from Balsam Hill. I've never had a fake tree in my life, but I just wanted to try something different. I ordered an $800 tree on clearance for $429 (the is just supposed to be a discontinued item, not...
Complaint comments Comments Complaint country United States, California Complaint category E-Shopping

Balsam Hill - False Advertising

Posted:    rwisot
Complaint Rating:  100 % with 2 votes
I wish I had found this website before ordering two artificial Christmas trees from this company. These people are criminals and they know it. The photographs they show on their website do not come close to representing the actual appearance of their products. I wouldn't be surprised if...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Balsam Hill/Artificial Christmas Tree - Credit for Christmas Tree

Posted:    rosi2
Complaint Rating:  100 % with 1 votes
Received a Christmas Tree that was nothing like the photo and did not measure out to the 7.5 height Full 60" width 1, 000 lights that it said I would be getting. When I pulled out branches as far out as I could one branch and only one branch reached to 55 1/2" width advertised. Only...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category Retail Stores

Balsam Hill - POOR CUSTOMER SERVICE / DEFECTIVE PRODUCTS

Posted:    CheekyMonkey
Complaint Rating:  100 % with 6 votes
This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and complaints...
Complaint comments Comments Complaint country United States, California, Redwood City Complaint category Retail Stores

Balsam Hill - Will never buy from balsam hill

Posted:    Aroundme
Complaint Rating:  100 % with 2 votes
I purchased a prelite tree from balsam hill after one year had trouble with a section of the tree having shortage.I at the time i bought the tree was told there was 10 year warranty come to find out warranty on lights 3yr only tree branchs 5yr.spent way to much money on this tree will never...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Balsam Hill - ship product without all parts

Posted:    Ann BB
Complaint Rating:  100 % with 1 votes
I bought a tree from this company. I spent $1500. The tree arrived on time but they sent it with the wrong stand. I was unable to set the tree up. I tried calling them 20 times and was disconnected each and every time. I sent emails and created tickets and never received a response. My family...
Complaint comments Comments Complaint country United States, California Complaint category Home & Garden

Artificial 48" Wreath - Damaged / Unclear Description

Posted:    Ron Shalhoub
Complaint Rating:  100 % with 1 votes
I purchased a wreath from Balsam Hill Christmas Tree Company and expected to get something to be proud of. Unfortunately the 48" artificial wreath was hinged, which was not disclosed anywhere on their website where a normal person could fine it. After calling Kathy at customer service,...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Balsam Hill Christmas Tree - Tree looks nothing Like Picture

Posted:    mysky
Complaint Rating:  0 % with 0 votes
I bought the tree in the middle of the year the picture of the tree was this full amazing full tree beautiful - a 600.00 plus tree on sale for 50% - mid year sale - and of course Oprah (i knew then I should have been weary) endorses the company. Well Christmas has come - in the middle of decorating...
Complaint comments Comments Complaint country United States, California Complaint category Other

Balsam Hill - POOR QUALITY - BAD CUSTOMER SERVICE

Posted:    balsamhillsucks
Complaint Rating:  100 % with 1 votes
This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do not...
Complaint comments Comments Complaint country United States, California Complaint category Retail Stores

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