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my husband bought me an asley furniture set with the love set we had it only 10 mts and the couch was breaking i was doing my exersises on the floor and noticed the boards poping out and pushing out the staples i then felt underneath and the boards were comming out the bottom so i lifted up...

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I have had my furniture for less than a year. It is falling apart. I have made several attempts to resolve this issue with Ashley Furniture to no avail. I am holding a public protest at the ashley Furniture store in Mesquite, Texas on Black Friday (day after Thanksgiving). If anyone wants to...

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We bought a kitchen desk (secretary & hutch) on Sept 10, 2007 at the Winston-Salem store and were told it would arrive in three weeks. Several calls and four delivery dates later and we finally received the item on December 29, 2007. They changed the delivery time three times the day of...

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We own a new home that has been caught in the downward spiral of the housing bust! To help recoup some of our expenses, we decided to rent it furnished for Super Bowl week. Rents in our area, close to the stadium, were going for 10-15 thousand for the week... furnished!

Ashley...

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First let me say that we have purchased many furniture items from Ashley Furniture - kitchen table, bedroom furniture, couches, etc. As long as you don't have an issue with your furniture, everything is GREAT! However, the most recent purchase of a youth bedroom group brought us more headache...

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I bought a sofa table from Ashley Furniture (Skamers) and it was glued all over the back. I brought it in to get exchanged and they told me that they wouldn't exchange it becouse I didn't file a complaint within 3 days. Not anywhere on the paperwork i recieved says that I had 3 days...

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I purchased a bed and mattress set from Ashley furniture on April 2 2008. I was told it would be delivered in two weeks. Well two weeks later I called them only to be told it will be instead of two weeks, two months. Customer service was very rude and the store of purchase did not seem to realize...

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We purchased a brand new loveseat and sofa with recliners on them both. They are supposed to be leather but they're not! The loveseat arrived with a rub (burn) mark, I refused a repair and demanded a replacement! The couch has very weak fabric and the slightest pressure causes damage. I...

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We bought LANE reclining sofa and matching loveseat @ Ashley Store w/ the 5 yr. extended warranty. Came ripped on back of sofa...took them 1 yr. to come fix it only after reclining mech. Failed...then 6 mo. later had to fix again. After 3 mo. of numerous phone calls they have agreed to give...

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I bought an Ashley country dining room table and 6chairs from JR furniture 1month ago. The table was missing some stain, so a technician came out and fixed it within a week. Then a week later the table developed a crack and the finish started peeling off. Again I called JR furniture and said...

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I purchased a couch, loveseat, and chair as well as a set of 3 tables on Feb. 5 and it was paid in full (otherwise they wouldn’t order it) and I was told 2-3 weeks. Ok then every time I called to see if it was being loaded on a certain day, they would tell it a different date. they wouldn’t...

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I paid $3000 cash for furniture at the Ashley store on IH 10 in San Antonio. I thought they were great as I am from New England & not familiar with the store until the money was in their hands. I set a delivery date for mid April as I was not sure when I could get into the apartment I was...

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Two weeks ago I ordered and paid for two lamps from the Catonsville store. They stated they would be delivered via truck from the Waldorf, MD store as store about an hour's drive away. Every time I call the store - the truck is always due in that day but no one ever calls you to let you...

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Sat on a very comfortable sofa in store in Brandon, FL. Sofa was delivered yesterday and it sat like a picnic table. Immediately called store, salesman said I had to call Customer Care, CC said unless it was "damaged" they were not going to pick it up. I was supposed to have received...

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Ashley furniture is eager to sell to people on credit. They make it sound easy, terms, etc. however when it is time to pay it is the most inconvenient payment process besides walking to the store and counting 300.00 in pennies. The stores won’t accept payments. There is no payment centre....

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I was very excited about purchasing my first set of leather furniture, only quickly to be sickened by the realization that I had been ripped off!

Within just a few months the colour began peeling off. After calling the company I purchased it from repeatedly, taking pictures and...

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Bought with cash $1240.00 a new leather loveseat and when they called to say it was here I was so excited. My husband took the old sofa apart and out. Then they called back opps it came in but totalled TOTALED!!!... I said so you order a new one and its three weeks again they said yep. Then...

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I originally purchase several pieces on April 13. Was told part of order would be ready end of April, part at end of May. Arranged separate deliveries. When first set of items wasn't ready until end May, wanted everything delivered together. Was very specific about that. Truck came, one...

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We purchased a micro fibre sofa and love seat recliner from the Ashley furniture store in Fremont in August 2007. The furniture when it arrived was as expected. But within a few weeks we started noticing micro fibre elements sticking out from all parts of the furniture - this was not fibre leaking...

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I bought a complete living room suit for my new home, couch, love seat, recliner coffee table, end tables, hall way table. Now just overt 13 months and my Recliner does not recline anymore and the beautiful decorative legs on the sofa and love seat broke. They were hollow fibreglass fakes. Now...