Complaint Rating:

We called American Express about a transaction with Royal Holiday (Travel Experience), a Mexican timeshare company. We canceled our contract with Royal Holiday within the 5 day time period allowed. We heard nothing from Royal Holiday, except too bad we have your money. We then contacted the...

Complaint Rating:

Wrongful charges, deception and interest rate fraud. Violations of Truth in Lending Act, 15 U.S.C.A. 1601, et seq; - Violation of Bus. & Prof. Code 17200, et seq. - 'Unlawful' Business Practices (TILA), - Violation of Bus. & Prof. Code 17200, et seq. - 'Unfair' and...

Complaint Rating:

EMG has defrauded me with $30K promising to advertise my online travel store. EMG disappeared after cashing the 2 convenience checks ($20K from Chase and $10K from American Express). I reported a fraud case to AmEx Fraud and Chase. Also, the case was investigated by Chicago Police Department...

Complaint Rating:

I received a call today that all 3 of my accounts (including my business account) have been canceled. The representative said it was because of 5 returned payments. I asked what that meant because I've been paying my AMEX bills at www.americanexpress.com for the last 6 months with no problems....

Complaint Rating:

I am a small business owner and I am extremely particular about my credit. With a lot of hard work, years in the making, my credit score was nearly perfect.

Because of the flexibility of the American Express Platinum card and it’s advertised “no preset spending limit”....

Complaint Rating:

I would like to file a complaint regarding American Express. I am a small business owner and I am extremely particular about my credit. With a lot of hard work, years in the making, my credit score was nearly perfect.

Because of the flexibility of the American Express Platinum...

Complaint Rating:

In 2001, I took out an American Express/Costco business card. Over the last 7 years I have charged and paid off up to $75000 per month in charges, and almost a million dollars in trade with Amex. I realize that this is small change to them, but it has been the lifeline of my business. I have...

Complaint Rating:

American Express has the Account Protector Program that claims to suspend all charges to your account for up to two years in case of involuntary unemployment. I signed up for it and for over three years I was paying up to $80 a month for it. When my employment contract was involuntarily terminated,...

Complaint Rating:

I thought when I first wrote the title to this post that it might be a bit harsh - but no, I think it’s right on target. Up until recently I was a very devoted American Express Customer. I had my personal Platinum card, and through their “Open” small business program I had...

Complaint Rating:

After a series of phone calls, my husband called the 1-800 number and was assured his account is in order. Since that time we have gotten two more calls. Today, I lost it and called in. The operator can't tell me the problem. When she mentioned our daughter's name, I assured her she...

Complaint Rating:

I charged one purchase of about $8, 000 to my Amex Gold business card.

Before approving they called me and told me it was a charge card not a credit card, and that based on my past patterns this card would not support the $8, 000 charge. They made me pay $4, 000 by bank transfer...

Complaint Rating:

I have been, I mean I was a card holder since 2004. A card member in good standing I might add. Then one day I got a check offer from Citibank (my other credit card) offering me a fixed APR on the life of the balance transfer. Even though I had a low APR at American Express the Citibank offer...

Complaint Rating:

Last month and for the past so many years, my American Express credit card interest rate on new purchases was 11%. On the statement I received in the mail yesterday, the rate was increased to 26.99%.

I thought it was illegal to change the rate of interest without prior notice...

Complaint Rating:

Imagine a business partner for 25 years who screws you without calling. 25 years and millions of dollars of business without every missing a payment American Express decides, to put a credit limit of $1, 300.00 on my card. They refuse to review the situation although they have all the wrong...

Complaint Rating:

I am extremely upset at how my small business has been treated by American Express. We are a group of hardworking people who pride ourselves on conducting business honestly and paying all our bills on time. Recently we processed two transactions through our merchant account which we believe...

Complaint Rating:

I just received a letter from American Express stating that they were revising our corporate credit limit down to $8, 000. Our current balance is around $7800. We've had credit as high as $25, 000 on this account. We've had the account since 1996 and have never made a late payment....

Complaint Rating:

BEWARE OF PAYING AMEX BILL EARLY. Three times in this last year I paid my amrican Express bill early. What you need to know and be aware of is that if you pay your bill after the previous due date, but before the closing date, AMEX will apply that payment to the previous billing cycle. Example:...

Complaint Rating:

I recently reserved a vehicle while on a business trip. The rental company placed a reservation for the total vehicle rental amount on my American Express card. During this time American Express lowered the limit on my credit card with absolutely no reason and no prior notice. They completely...

Complaint Rating:

I have been an American Express customer for over 2 years. When I first opened my card my credit limit was $5000. I have been using the card regularly for the past few years and have NEVER made a late payment. My most recent credit limit WAS 18, 200. My balance stayed around 15, 000 to 16, 000....

Complaint Rating:

I am wondering if anyone else has had the following issue. Every month, when paying my first of the month bills, I schedule my payments for my green card and optima online on the american express website. For years I have never had an issue. Then a couple of months ago for some reason my payments...