Complaint Rating:

On our flight in business class from Denver (11:26am MT) to Atlanta on July 3, 2008 I was in seat 3F. The headphone jack was broken not allowing me access to music. I did not mention it to the flight attendant as I knew nothing could be done at that time anyway. We were already in the air.

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My family and I flew from Orlando to Laguardia on Sunday Dec 30. I have three young children; 3 year old twins and a 2 year old baby. Our flight was delayed nearly one hour that day so my young children were restless and tired from waiting for the flight to leave. I asked the gate attendant...

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I must start by saying that the actual flight, including the attendants, for all four of the flights we took between May 24th and May 28th 2008 were great. It was the customer service/check-in, etc. that we dealt with mainly at the Atlanta airport.

On May 24th our flight from...

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Somebody in aitran needs to be fired! I booked to single flight at Airtran, I never flew with them and will never again. The 1 flight was booked for September 20 White Plains to San Francisco. 3 weeks later I receive a confirmation schedule by email that it was changed to September 20 with another...

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I had the first and worst experience of flying when I took airtran. All their flights were over booked. The flight to ATL from where I had to catch a connecting flight got delayed cus the crew wanted to be well rested ( I was taking a red eye and the PA system mentioned that the crew were onboard...

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My family and I flew from Orlando, FL on Air Tran 7-4-08 to Rochester, NY and returned to Orlando on 7-8-08 (flight 585). When we arrived at the baggage claim we ended up waiting & looking 2 1/2 hours for two our suitcases that had been lost. We were finally told by a very rude employee...

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Airtran Airways is the worst airline I have ever flown.

After being treated rudely because we arrived 4 minutes after their cut off time for checking baggage (which we were never informed of), and after not receiving any answer at all as to why they would not take our bags, we...

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Last month (May 2008) I have had the worst airline experience I have ever had with Airtran. I was incorrectly charged for an oversized bag and Airtran seems to be unwilling to do anything helpful. If you are flying Airtran, beware, they look to charge you extra even if your baggage does not...

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Airtran is the worst airline to deal with. The worst Customer Service. They have affordable flights but once you purchase they hit you with a bunch of fees or the service is the worst. I say this because I have used the airline on 3 occasion. The first time they were behind schedule and there...

Complaint Rating:

My family and I flew from Orlando to Laguardia on Sunday Dec 30. I have three young children; 3 year old twins and a 2 year old baby. Our flight was delayed nearly one hour that day so my young children were restless and tired from waiting for the flight to leave. I asked the gate attendant...

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This is the letter I wrote to Airtran after my last flight they finally offered a $50 voucher, which as of now has not been received.

To Whom It May Concern:

I emailed the following letter to you weeks ago. Because I have gotten no response, I am following up by...

Complaint Rating:

This is the letter I sent to AirTran:

Dear Corporate Complaint Resolution Officer:

I am writing to complain about an incident that happened while checking in for a return flight from BWI to Boston Logan Airport on the afternoon of Tuesday, September 2, 2008.