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aefactoryservice.com Consumer Complaints & Reviews

A & E Factory Service - Terrible service & repair

Posted:    Emma Gardner
Complaint Rating:  100 % with 2 votes
My three year old Maytag dishwasher stopped draining. Of course I was given an appt. for a week from then. That would be 6/18/08. I had to be home between 8am and 5pm. At 4:45 I received a call that I was to be RESCHEDULED. Another day - 6/17/08 I spent waiting and the tech showed up. After...
Complaint comments Comments Complaint country United States Complaint category Appliances

A & E Factory Service / Lowes / Frigidaire - Thanksgiving with no refrigerator

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
The good news: My Frigidaire sidebyside compressor failed one week before the warranty expired.

The bad news: Warranty service is in the hands of A & E Factory Service. I had to wait several days (called Monday morning - appointment was for Thursday 1-5p.m.) before a technician...
Complaint comments Comments Complaint country United States, Virginia Complaint category Products & Services

A&E Factory Service - Worst experience in my life

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
This company does not care about customer satisfaction. It seems that they go out of their way to make it the worst experience in your life.

1. Very money hungry

2. No training to employees

3. Reps on phone are incompetent

4. Upon request,...
Complaint comments Comments Complaint country United States, California, Santa Ana Complaint category Computers & Accessories

A&E Factory Service - Nightmare Service

Posted:    David Napierskie
Complaint Rating:  100 % with 1 votes
I would like to complain about a subcontractor you are using to service your products.
Our washing machine broke down almost 2 months ago and we contacted you directly for help. We were referred to A&E Factory Service (Chesapeake Service District) to help us with our washing machine.
Complaint comments Comments Complaint country United States, Maryland, Glen Burnie Complaint category Appliances

A & E Factory Service / Haier Washer-Dryer Combo - Disaster!

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I had a repair scheduled with A & E for Dec 11, 2007 on a Haier washer/dryer. I was told the repairman would be in the area anywhere from 9am to 5pm & that he would call when before coming for the repair. With that very broad expanse of schedule repair time, I had to set aside the entire day...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Appliances

Whirlpool Duet Gas Dryer - Terrible service!

Posted:    Tim Szczesny
Complaint Rating:  100 % with 2 votes
Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived...
Complaint comments Comments Complaint country United States, Michigan, Sterling Heights Complaint category Appliances

A&E Factory Service - Worst customer service ever!

Posted:    Tim Szczesny
Complaint Rating:  100 % with 4 votes
Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived...
Complaint comments Comments Complaint country United States, Michigan, Sterling Heights Complaint category Appliances

A & E Factory Service - Terrible attitude!

Posted:    James Croly
Complaint Rating:  100 % with 1 votes
After waiting over a week and at least 4 calls to find proof of my extended warranty coverage thru Whirlpool Extended Service Plans. (Only after I called sales told me the fax failed to connect from warranty sales to service dept.) This company was dispatched to repair my two year old Whirlpool...
Complaint comments Comments Complaint country United States, Illinois, Hoffman Estates Complaint category Appliances

A&E Factory Service - Improper service fee!

Posted:    Joe Deal
Complaint Rating:  100 % with 2 votes
Start Relay failure on JENN-AIR Refrigerator Model JCD2389GES (4 yrs 10 months old). Called Jenn-Air - they always recommend A&E. Complaint is with A&E charges for the job of replacing this component - this is no different than your auto mechanic. I was informed by Jenn-Air that the service...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Appliances

A & E Factory Service - Scam charges!

Posted:    Valerie
Complaint Rating:  100 % with 5 votes
I told A & E factory Service person on the phone that my exhaust fan switch for my stove is broken and my ignitor is not working also Service guy came out took less than 5 minutes and said yap. the fan switch is broken and you need a new ignitor. It will costs $270 to replace both plus the $64...
Complaint comments Comments Complaint country United States, Washington, Seattle Complaint category Unauthorized Charges

A&E Factory Service - Poor service!

Posted:    Charles R. Duplechain
Complaint Rating:  50 % with 2 votes
I have a problem with my Maytag Washer. I contacted A&E to diagnose the problem on September 10. 2007. The technician gave me an estimate for the repairs of $528.08; he also told me that it would be cheaper to buy a new one. I told him that the washer was only two and 1/2 years old and that...
Complaint comments Comments Complaint country United States, Louisiana Complaint category Appliances

Maytag Washing Machine - Very poor service!

Posted:    Nicholas Garip
Complaint Rating:  50 % with 2 votes
Two Technicians have come to my home and did not repair my Washing machine. I was told during the first visit that I was to order a part that they did not have in stock. I was suckered into paying $216 as a partial payment for parts that were unnecessary because wrong diagnostics were made....
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

A & E Factory Services - No repair done part needed

Posted:    M. Sitowitz
Complaint Rating:  0 % with 0 votes
BUYER BEWARE: I bought an extended warranty from Sears for my appliances. The repairman came out and advised that the motor that I needed was on his truck... HOWEVER when he tried to install the part, it did not work. He told me that a new part would need to be ordered and it would take a week.
Complaint comments Comments Complaint country United States, Florida, Round Rock Complaint category Appliances

A&E Factory Service - Inacurate / Unprofessional

Posted:    RMasters4711
Complaint Rating:  80 % with 5 votes
I did not comment, rather file a new complaint.

A&E is a service provider, they can not stack inventory spare parts for all units out there. So we can not blaim them for any waiting times for part ordering.

But, their "technicians", well, I don't...
Complaint comments Comments Complaint country United States, Indiana, Indianapolis Complaint category Appliances

A&E Factory Service - Terrible service

Posted:    Mikey O
Complaint Rating:  0 % with 0 votes
A & E Factory Service is one of the most unresponsive groups of people I've ever had to deal with. I have now had three calls to my house(two were to actually replace parts), and my Kitchen Aid refrigerator is still not working properly. The refrigerator side of the appliance originally...
Complaint comments Comments Complaint country United States Complaint category Appliances

A&E Factory Service - No communication between dispatchers and technicians

Posted:    Syrena
Complaint Rating:  0 % with 0 votes
On June 12, 2008 I called HSA my home warranty to put in a claim for my "extra large whirlpool front loader" the machine was giving me a code for the pump not draining. They gave me A&E's phone number to come out and fix it. Of course they don't have anything open for a week...
Complaint comments Comments Complaint country United States, Alaska, Anchorage Complaint category Appliances

A&E Factory Service - Terrible experience

Posted:    Adams
Complaint Rating:  67 % with 3 votes
I wish I had read all of the complaints on the company before having them come to our house. The technician provided an estimate of $700 to fix our refrigerator. I told him that I'd check with my husband and call back the next day. When I called the company back, they said that because...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Appliances

A&E Factory Service - horrible

Posted:    Toni
Complaint Rating:  100 % with 3 votes
Kitchen Aid made appointment with A & E Factory Service
On September 11 I had an appointment between 8-5 the tech never came that day. Rescheduled for Sept 15 again between 8-5 the tech 0634014 ordered three parts and told me I needed to move the appliance and they would be back on Sept...
Complaint comments Comments Complaint country United States, Maryland, Glen Burnie Complaint category Appliances

A & E Factory Service - Maytag service call

Posted:    D A
Complaint Rating:  100 % with 7 votes
I looked up maytag service providers on maytag.com and they sent the above company to my house. I greeted him with a smile, like I do most everyone which was met with a sour stare like I was weird or something. I asked if he found the place O.K. as I led him to my washing machine and he replied...
Complaint comments Comments Complaint country United States, Illinois, Hoffman Estates Complaint category Consumer Electronics

A&E Factory Service - Canceled appointment

Posted:    J
Complaint Rating:  60 % with 5 votes
We scheduled service on our Maytag appliance. They (A&E Factory Service) refused to come out for nearly two weeks until our service contract would be expired. Our side-by-side refrigerator has major issues - same and worse than a year ago. A year ago the tech said we'd have them again and...
Complaint comments Comments Complaint country United States, New York Complaint category Appliances

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