Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

aefactoryservice.com Consumer Complaints & Reviews

A & E Factory Service - Bad Customer Service

Posted: 2013-11-29 by    Shell_Shocked
Complaint Rating:  0 % with 0 votes
I wanted to share my experience with A& E Factory Service.
I bought a Maytag front loading washer and dryer set from Lowes along with the service contract. About 3 weeks ago the dryer started making a loud screeching noise while it was running. I called the Lowes product protection...

A&E Factory Repair - horrific service

Posted: 2013-09-11 by    They made me an unhappy camper
Complaint Rating:  0 % with 0 votes
i have an extended warranty ( i know, but its on the notoriously bad whirlpool washer) and called for service. I was given a date and window 8am to 12pm. The day before, I get a confirmation. The day of they are a no show. At 12:00 They were called and they said they were very busy. I asked...

Whirpool Repair Serv. - Tech never showed up

Posted: 2013-03-01 by    ERAH
Complaint Rating:  0 % with 0 votes
Tech id#897975 was suppose to come back today on 3/1/13 (Friday) between 8 a.m. to 12 p.m. to fix my refrigerator. I live 45 minutes away from my rental property where the appliance is. He never showed up. I called their office. They do not want to discuss what happened, only to reschedule!...

A & E Factory - Clean or clean cut I don't care I need it fixed

Posted: 2012-11-23 by    MrSean1
Complaint Rating:  0 % with 0 votes
The service people were pleasant well dressed prompt and that's about it . 3 visits 1 st came in with only a putty knife, Motors turning too slowly ? Will order that Another tech comes to install First thing he says is its not the motor, as he replaces it. Well my time on the phone to some...

A&E Factory Service - Ripped Off By A&E

Posted: 2012-07-21 by    donewrong63
Complaint Rating:  0 % with 0 votes
I was recently ripped off by A&E Factory Service. They sent out an incompetent service technician that didnt even bring a flashlight to diagnose a washing machine issue. The technician left a laundry list of items that could possibly be wrong without inspecting the appliance totalling $700 on...

A&E Factory Service - Worst Customer Service Ever

Posted: 2011-07-13 by    MinnesotaBetsy
Complaint Rating:  0 % with 0 votes
Less than 3 years ago we purchased appliances at Lowes (washer and dryer)". We also purchased the extended warranty offered'. On July 2nd, my dryer quit heating so I called the company on the brochure to submit a request for repair'. I was told that the next available appointment wasn't...

A&E Factory Service - Repair service

Posted: 2011-07-03 by    Abex sue
Complaint Rating:  0 % with 0 votes
We have a service agreement with Sears .I feel that they did not honor it. Today I was kept on phone for hours by Sears technical service people who have no inkling of what service means. My call became disconnected three times and noone attempted to call me back. The freezer on my fridge was...

A&E Factory Service - EMPLOYEES GIVING FALSE INFORMATION

Posted: 2011-06-07 by    Joy V
Complaint Rating:  67 % with 3 votes
I am filling this complaint due to a very unprofessional and unsatisfied service and false information that I received from A&E employees. I had the same problem that kept on re-occuring on my Jenn-Air refrigerator. The first time a technician came to my house to check the problem was on May...

A and E Factory Service - faulty installation of water filter on refrigerator

Posted: 2011-05-10 by    Debbie Chambers
Complaint Rating:  100 % with 1 votes
After purchasing a Kenmore elite side by side counter depth refrigerator from Sears, in Triangle Town Center in Raleigh, NC on 4-24, 2010, I had to go to Sears to get them to authorize a repairman from there Blue Team to come to my house to fix a faulty ice bin on 4-21-2011. The repair man from...

A&E Factory Service - Bad Business Practices

Posted: 2011-03-22 by    dlsw
Complaint Rating:  0 % with 0 votes
My husband and I work and we had scheduled an apt with A & E for 3/21/11 (Monday) to install the parts we bought from them. We paid up front for parts and labor. It took almost two weeks for them to get our parts to us and they could not come out when we got them. We had to wait five days for...

A & E Factory Service - Horrible Customer Service

Posted: 2011-02-21 by    Yvonne M
Complaint Rating:  0 % with 0 votes
This company is horrible!! I have a 2 year old Maytag Commercial Washer & Dryer stackable that came with our luxury apartment condo. The washer started to leak whenever we used the bleach dispenser. When you contact Maytag for service they use A & E. The first available appointment was 1 1/2...

A & E Factory - scheduling nightmare

Posted: 2011-02-12 by    misdameana
Complaint Rating:  0 % with 0 votes
I have had nothing but problems with A & E Factory Service. My brand new Whirpool washing machine has not been working, and the warranty department contacted A&E for repairs. The 1st tech was very professional and adjusted some wiring, and the machine worked for a week. The 2nd tech was in my...

A & E Factory Service - EXCUSES, APOLOGIES, BROKEN PROMISES & NO REPAIRS!!!

Posted: 2011-01-18 by    imdahlers
Complaint Rating:  100 % with 1 votes
My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it played...

A&E Factory Service - Horrible Customer Service

Posted:    ChitownViking
Complaint Rating:  0 % with 0 votes
Called these goofs for service, on my Jenn-Air side by side built in refrigerator, third time for same problem none the less. Upon the technicians arrival and a quick two minute inspection, he told me that he knew it was the same issue, could fix it but thta is Manager instructed him not to...

A&E Repair - Pathetic Service

Posted:    gothictreasures
Complaint Rating:  0 % with 0 votes
( To start I have way more disappointment with A&E customer support then I do with the techs that installed the broken tub while being watched and timed by a QC lady. I would never use this service again since they feel no need to correct problems they make.)

Called for service...

A&E Factory Service - Incompetent Technicians

Posted:    jwhas
Complaint Rating:  0 % with 0 votes
I have a Maytag Neptune TL washing machine that I have had for 4 years. Just recently it started not draining and wouldn't go to the spin cycle. Called A&E and a tech. came out and looked it over. He didn't know what was wrong with it so he calls his boss and the boss is walking him...

A&E Factory - Shut them down!

Posted:    shellaticam1
Complaint Rating:  0 % with 0 votes
I am in tears right now due to A&E and Kitchenaide! Our compressor went out on a refrigerator that is only 2 years old. We called Kitchenaide and were told to call A&E to schedule an appointment. We had to wait 4 days for the service call and were given a window of 8-12. When 12:00 came and...

A & E Factory Service / Sears - Cancel appointment

Posted:    zuesman2
Complaint Rating:  100 % with 1 votes
We called A & E two weeks in advance to set up an appointment to fix our icemaker and on the day of the schedule appointment my wife called and reconfirmed that A & E will show up between 1200pm to 0500pm. The nice lady on the phone said everything is on schedule. However, @ 0400pm the A & E...

A & E Factory Services (Aka Sears Appliance Repair) - Terrible service, incompetent repairmen

Posted:    abnsvn
Complaint Rating:  100 % with 2 votes
I called Maytag who sent A&E Factory Service to fix my appliance. I would pay for the service and Maytag paid for parts, but Maytag chose A&E Factory Service because they could order and direct bill for parts.

A&E Factory Service actually sends out other repairmen from other companies....

A&E Factory Service - Poor Service Lyes

Posted:    Benleahy
Complaint Rating:  100 % with 1 votes
This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me on...

Share with Others

Contact Us

Videos

Bank of America Scraps Overdraft Fees
Bank of America Scraps Overdraft Fees
more videos More Videos
RSS Feed
bdomains.com