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My three year old Maytag dishwasher stopped draining. Of course I was given an appt. for a week from then. That would be 6/18/08. I had to be home between 8am and 5pm. At 4:45 I received a call that I was to be RESCHEDULED. Another day - 6/17/08 I spent waiting and the tech showed up. After...

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The good news: My Frigidaire sidebyside compressor failed one week before the warranty expired.

The bad news: Warranty service is in the hands of A & E Factory Service. I had to wait several days (called Monday morning - appointment was for Thursday 1-5p.m.) before a technician...

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This company does not care about customer satisfaction. It seems that they go out of their way to make it the worst experience in your life.

1. Very money hungry

2. No training to employees

3. Reps on phone are incompetent

4. Upon request,...

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I would like to complain about a subcontractor you are using to service your products.
Our washing machine broke down almost 2 months ago and we contacted you directly for help. We were referred to A&E Factory Service (Chesapeake Service District) to help us with our washing machine.

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The pits! They supposedly have a 90-day warranty on their work. But if the "fix" doesn't "take," it's the fault of the appliance!! My freezer door still leaks cold air and gathers frost. Tech's solution: buy a new door. I've contacted the BBB of Baton...

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I had a repair scheduled with A & E for Dec 11, 2007 on a Haier washer/dryer. I was told the repairman would be in the area anywhere from 9am to 5pm & that he would call when before coming for the repair. With that very broad expanse of schedule repair time, I had to set aside the entire...

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Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived...

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Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived...

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A&E was called to repair a KitchenAid microwave and oven unit that stopped functioning. They are recommended for service by KitchenAid on their web site. The technician said I needed a new control board. He ordered one (which cost $600), it came (marked "refurbished") and he promptly...

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After waiting over a week and at least 4 calls to find proof of my extended warranty coverage thru Whirlpool Extended Service Plans. (Only after I called sales told me the fax failed to connect from warranty sales to service dept.) This company was dispatched to repair my two year old Whirlpool...

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Start Relay failure on JENN-AIR Refrigerator Model JCD2389GES (4 yrs 10 months old). Called Jenn-Air - they always recommend A&E. Complaint is with A&E charges for the job of replacing this component - this is no different than your auto mechanic. I was informed by Jenn-Air that the...

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I told A & E factory Service person on the phone that my exhaust fan switch for my stove is broken and my ignitor is not working also Service guy came out took less than 5 minutes and said yap. the fan switch is broken and you need a new ignitor. It will costs $270 to replace both plus the...

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I have a problem with my Maytag Washer. I contacted A&E to diagnose the problem on September 10. 2007. The technician gave me an estimate for the repairs of $528.08; he also told me that it would be cheaper to buy a new one. I told him that the washer was only two and 1/2 years old and that...

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Two Technicians have come to my home and did not repair my Washing machine. I was told during the first visit that I was to order a part that they did not have in stock. I was suckered into paying $216 as a partial payment for parts that were unnecessary because wrong diagnostics were made....

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BUYER BEWARE: I bought an extended warranty from Sears for my appliances. The repairman came out and advised that the motor that I needed was on his truck... HOWEVER when he tried to install the part, it did not work. He told me that a new part would need to be ordered and it would take a week.

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I did not comment, rather file a new complaint.

A&E is a service provider, they can not stack inventory spare parts for all units out there. So we can not blaim them for any waiting times for part ordering.

But, their "technicians", well, I don't...

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On May 7, 2008, I called for my Priority One Service on my Neptune (Maytag)washer and unfortunately was connected with A&E Factory Service. This was the beginning of a long and frustrating experience. The service "technician" (and I use this term loosely) arrived late costing me...

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On June 3rd we had an A&E service tech come to our house to look at our Ice maker. It was no longer making ice. He stated it was a very common problem with Amana icemakers and he was surprised it lasted 8 years. We agreed to the replacement cost of $393 for parts & labor. He had the...

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A & E Factory Service is one of the most unresponsive groups of people I've ever had to deal with. I have now had three calls to my house(two were to actually replace parts), and my Kitchen Aid refrigerator is still not working properly. The refrigerator side of the appliance originally...

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On June 12, 2008 I called HSA my home warranty to put in a claim for my "extra large whirlpool front loader" the machine was giving me a code for the pump not draining. They gave me A&E's phone number to come out and fix it. Of course they don't have anything open for...