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aefactoryservice.com Consumer Complaints & Reviews

A & E Factory Service / Lowes / Frigidaire - Thanksgiving with no refrigerator

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
The good news: My Frigidaire sidebyside compressor failed one week before the warranty expired.

The bad news: Warranty service is in the hands of A & E Factory Service. I had to wait several days (called Monday morning - appointment was for Thursday 1-5p.m.) before a technician...
Complaint comments Comments Complaint country United States, Virginia Complaint category Products & Services

A & E Factory Service / Haier Washer-Dryer Combo - Disaster!

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
I had a repair scheduled with A & E for Dec 11, 2007 on a Haier washer/dryer. I was told the repairman would be in the area anywhere from 9am to 5pm & that he would call when before coming for the repair. With that very broad expanse of schedule repair time, I had to set aside the entire day...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Appliances

Whirlpool Duet Gas Dryer - Terrible service!

Posted:    Tim Szczesny
Complaint Rating:  100 % with 2 votes
Original Service Call: 10/13/07 (F70 error code and would not work). The Service Tech thought he was there to fix a washer and said he never had to work on a Duet dryer. He performed no diagnostics, but decided to replace one of the circuit boards to see if that would fix it. The part arrived...
Complaint comments Comments Complaint country United States, Michigan, Sterling Heights Complaint category Appliances

Maytag Washing Machine - Very poor service!

Posted:    Nicholas Garip
Complaint Rating:  50 % with 2 votes
Two Technicians have come to my home and did not repair my Washing machine. I was told during the first visit that I was to order a part that they did not have in stock. I was suckered into paying $216 as a partial payment for parts that were unnecessary because wrong diagnostics were made....
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

A & E Factory Services - No repair done part needed

Posted:    M. Sitowitz
Complaint Rating:  0 % with 0 votes
BUYER BEWARE: I bought an extended warranty from Sears for my appliances. The repairman came out and advised that the motor that I needed was on his truck... HOWEVER when he tried to install the part, it did not work. He told me that a new part would need to be ordered and it would take a week.
Complaint comments Comments Complaint country United States, Florida, Round Rock Complaint category Appliances

A&E Factory Service - Inacurate / Unprofessional

Posted:    RMasters4711
Complaint Rating:  80 % with 5 votes
I did not comment, rather file a new complaint.

A&E is a service provider, they can not stack inventory spare parts for all units out there. So we can not blaim them for any waiting times for part ordering.

But, their "technicians", well, I don't...
Complaint comments Comments Complaint country United States, Indiana, Indianapolis Complaint category Appliances

A&E Factory Service - Terrible experience

Posted:    Adams
Complaint Rating:  67 % with 3 votes
I wish I had read all of the complaints on the company before having them come to our house. The technician provided an estimate of $700 to fix our refrigerator. I told him that I'd check with my husband and call back the next day. When I called the company back, they said that because...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Appliances

A&E Factory Service - Canceled appointment

Posted:    J
Complaint Rating:  60 % with 5 votes
We scheduled service on our Maytag appliance. They (A&E Factory Service) refused to come out for nearly two weeks until our service contract would be expired. Our side-by-side refrigerator has major issues - same and worse than a year ago. A year ago the tech said we'd have them again and...
Complaint comments Comments Complaint country United States, New York Complaint category Appliances

A & E Factory Service - Poor Customer Service/ Repair

Posted:    Steelwolf359
Complaint Rating:  100 % with 4 votes
My story starts two years ago…. On December 5th, 2006 my mother and father-in-law bought us a new stove for Christmas, after our old one quit working. They were also kind enough to purchase an extended warranty for the stove that they purchased from Lowe’s. Unfortunately, on Sunday,...
Complaint comments Comments Complaint country United States, Texas, Round Rock Complaint category Appliances

A & E Factory Servce / Whirlpool - Complete absence of service

Posted:    Karen
Complaint Rating:  100 % with 1 votes
I have now been waiting almost a month for a supposedly minor microwave oven repair. I have paid for service I have yet to receive and parts that I finally received but can’t do anything with.

14 July: My Whirlpool microwave broke. I called the number listed by Whirlpool...
Complaint comments Comments Complaint country United States, Alabama, Somerville Complaint category Products & Services

A&E Factory Service - Terrible Service! They are liars!!

Posted:    sjs
Complaint Rating:  100 % with 2 votes
I've been trying to get my brand new washer fixed for over a month now. The thing has never worked right, and I can't have it replaced until I get a tech out here to try and repair it. A&E comes out and says that they're going to order a valve, but that's not going to fix...
Complaint comments Comments Complaint country United States, California, Oakland Complaint category Products & Services

A & E Factory Services - Unauthorized charges

Posted:    Herbert
Complaint Rating:  100 % with 1 votes
When I called A&E to arrange a service call, I was told very clearly that the diagnostic fee to determine why my dryer isn't working would be $75 ONLY. No other taxes or fees would be charged, unless I wanted a repair. A & E's number is 800-905-9505 in case anyone would like to confirm...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

A&E Factory Service Repair - Terrible company

Posted:    Mellisa
Complaint Rating:  0 % with 0 votes
We bought our home in July 2008, new, from Pulte Homes. It was equipped with GE appliances, and we brought our own washer and dryer, which are also GE.

Within six months our dishwasher stopped working correctly. I contacted GE's repair scheduling department and we were set...
Complaint comments Comments Complaint country United States Complaint category Appliances

A&E Factory Service - Awful everything

Posted:    Collin
Complaint Rating:  100 % with 2 votes
My washer was supposed to be fixed by A & E Factory service on sat between 1 and 5pm. My husband and I were both all day. At 2:00 I went out to check our mail and there was a post it on our door saying "sorry we missed you, we were here at 1:52" Well I think the service man must have...
Complaint comments Comments Complaint country United States Complaint category Appliances

A & E Factory Repair - Fraud

Posted:    Billy
Complaint Rating:  100 % with 1 votes
Whirlpool set up a repair apt for me with A &E to have my refrigerator repaired. They told me I have a service fee which was $98 which would be applied to repairs and deducted if I decided to do them. The man came and said I was NOT under warranty gave me a huge estimate and said he didn't...
Complaint comments Comments Complaint country United States Complaint category Appliances

A&E Factory Service - Wants me to pay for their error

Posted:    sfrymire
Complaint Rating:  0 % with 0 votes
I had an A&E Factory Service tech come to my home (at a cost of $136.74) to look at a problem with a KitchenAid convection microwave. He claimed I needed to replace two parts. When he quoted the parts, I was surprised at the cost. He told me I may have better luck contacting the manufacturer...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Appliances

A&E Factory Service - Poor Service Lyes

Posted:    Benleahy
Complaint Rating:  100 % with 1 votes
This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me on...
Complaint comments Comments Complaint country United States, Indiana, Valparaiso Complaint category Appliances

A&E Factory Service - Horrible Customer Service

Posted:    ChitownViking
Complaint Rating:  0 % with 0 votes
Called these goofs for service, on my Jenn-Air side by side built in refrigerator, third time for same problem none the less. Upon the technicians arrival and a quick two minute inspection, he told me that he knew it was the same issue, could fix it but thta is Manager instructed him not to...
Complaint comments Comments Complaint country United States, Illinois Complaint category Appliances

A & E Factory - scheduling nightmare

Posted: 2011-02-12 by    misdameana
Complaint Rating:  0 % with 0 votes
I have had nothing but problems with A & E Factory Service. My brand new Whirpool washing machine has not been working, and the warranty department contacted A&E for repairs. The 1st tech was very professional and adjusted some wiring, and the machine worked for a week. The 2nd tech was in my...
Complaint comments Comments Complaint country United States Complaint category Appliances

A & E Factory Service - Horrible Customer Service

Posted: 2011-02-21 by    Yvonne M
Complaint Rating:  0 % with 0 votes
This company is horrible!! I have a 2 year old Maytag Commercial Washer & Dryer stackable that came with our luxury apartment condo. The washer started to leak whenever we used the bleach dispenser. When you contact Maytag for service they use A & E. The first available appointment was 1 1/2...
Complaint comments Comments Complaint country United States, New York, White Plains Complaint category Products & Services

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