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aefactoryservice.com Consumer Complaints & Reviews

Sears A & E Factory Service / Microwave

Gail Newman on 2015-10-21
Called American Home Shield mid September who sent them out. Had them over twice. Appointments took 2 weeks each time! 9/28 & 10/09. Each time they ordered a different part which would not work. Always called with the same excuse that they weren't coming within the four hours. 5 weeks and...

A & E Factory Service / Bad Customer Service

Shell_Shocked on 2013-11-29
I wanted to share my experience with A& E Factory Service. I bought a Maytag front loading washer and dryer set from Lowes along with the service contract. About 3 weeks ago the dryer started making a loud screeching noise while it was running. I called the Lowes product protection plan...

A&E Factory Repair / horrific service

i have an extended warranty ( i know, but its on the notoriously bad whirlpool washer) and called for service. I was given a date and window 8am to 12pm. The day before, I get a confirmation. The day of they are a no show. At 12:00 They were called and they said they were very busy. I...

Whirpool Repair Serv. / Tech never showed up

ERAH on 2013-03-01
Tech id#897975 was suppose to come back today on 3/1/13 (Friday) between 8 a.m. to 12 p.m. to fix my refrigerator. I live 45 minutes away from my rental property where the appliance is. He never showed up. I called their office. They do not want to discuss what happened, only to...

A & E Factory / Clean or clean cut I don't care I need it fixed

MrSean1 on 2012-11-23
The service people were pleasant well dressed prompt and that's about it . 3 visits 1 st came in with only a putty knife, Motors turning too slowly ? Will order that Another tech comes to install First thing he says is its not the motor, as he replaces it. Well my time on the phone to...

A&E Factory Service / Ripped Off By A&E

donewrong63 on 2012-07-21
I was recently ripped off by A&E Factory Service. They sent out an incompetent service technician that didnt even bring a flashlight to diagnose a washing machine issue. The technician left a laundry list of items that could possibly be wrong without inspecting the appliance totalling $700...

A&E Factory Service / Worst Customer Service Ever

MinnesotaBetsy on 2011-07-13
Less than 3 years ago we purchased appliances at Lowes (washer and dryer)". We also purchased the extended warranty offered'. On July 2nd, my dryer quit heating so I called the company on the brochure to submit a request for repair'. I was told that the next available appointment...

A&E Factory Service / Repair service

Abex sue on 2011-07-03
We have a service agreement with Sears .I feel that they did not honor it. Today I was kept on phone for hours by Sears technical service people who have no inkling of what service means. My call became disconnected three times and noone attempted to call me back. The freezer on my fridge...


Joy V on 2011-06-07
I am filling this complaint due to a very unprofessional and unsatisfied service and false information that I received from A&E employees. I had the same problem that kept on re-occuring on my Jenn-Air refrigerator. The first time a technician came to my house to check the problem was on...

A and E Factory Service / faulty installation of water filter on refrigerator

Debbie Chambers on 2011-05-10
After purchasing a Kenmore elite side by side counter depth refrigerator from Sears, in Triangle Town Center in Raleigh, NC on 4-24, 2010, I had to go to Sears to get them to authorize a repairman from there Blue Team to come to my house to fix a faulty ice bin on 4-21-2011. The repair man...

A & E Factory Service / Horrible Customer Service

Yvonne M on 2011-02-21
This company is horrible!! I have a 2 year old Maytag Commercial Washer & Dryer stackable that came with our luxury apartment condo. The washer started to leak whenever we used the bleach dispenser. When you contact Maytag for service they use A & E. The first available appointment was 1...


imdahlers on 2011-01-18
My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it...

A&E Factory Service / Incompetent Technicians

jwhas on
I have a Maytag Neptune TL washing machine that I have had for 4 years. Just recently it started not draining and wouldn't go to the spin cycle. Called A&E and a tech. came out and looked it over. He didn't know what was wrong with it so he calls his boss and the boss is walking...

A&E Factory / Shut them down!

I am in tears right now due to A&E and Kitchenaide! Our compressor went out on a refrigerator that is only 2 years old. We called Kitchenaide and were told to call A&E to schedule an appointment. We had to wait 4 days for the service call and were given a window of 8-12. When 12:00 came...

A & E Factory Service / Sears / Cancel appointment

We called A & E two weeks in advance to set up an appointment to fix our icemaker and on the day of the schedule appointment my wife called and reconfirmed that A & E will show up between 1200pm to 0500pm. The nice lady on the phone said everything is on schedule. However, @ 0400pm the A ...

A & E Factory Services (Aka Sears Appliance Repair) / Terrible service, incompetent repairmen

abnsvn on
I called Maytag who sent A&E Factory Service to fix my appliance. I would pay for the service and Maytag paid for parts, but Maytag chose A&E Factory Service because they could order and direct bill for parts. A&E Factory Service actually sends out other repairmen from other companies. Therefore...

A&E Factory Service / Poor Service Lyes

This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me...

A&E Factory Service / Wants me to pay for their error

I had an A&E Factory Service tech come to my home (at a cost of $136.74) to look at a problem with a KitchenAid convection microwave. He claimed I needed to replace two parts. When he quoted the parts, I was surprised at the cost. He told me I may have better luck contacting the...

A&E Factory Service / Scam company

Netron on
We own a Maytag Washer purchased from Home Depot in November, 2005. We purchased the EXTENDED SERVICE PLAN at the time of purchase. This plan is underwritten by GE Appliances and the horrible service is contracted out to a god-awful company called A&E Appliance Repair. A&E SUCKS! The...

A&E Factory Service / Don't keep appointments, they lie

We have an extended warranty from Lowe's on our Maytag Neptune Drying Center. We needed service because the dryer will no longer warm up (thermostat and circuit breakers). Lowe's uses A&E for servicing these dryers. We made an appointment; A&E did not show even though all day long...

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