Complaint Rating:

After processing two payrolls erroneously, one ADP client service rep said he would credit my bank account for $1, 300 in taxes and fees that were erroneously debited. When it didn't happen after one week, another ADP client service rep refused to refund any fees from my bank account, due...

Complaint Rating:

This company takes no responsibility for their mistakes. We had an employee move out of state, and we filled out the approproate change of address form. Well, ADP never took state taxes out for the employess new home. Apparently, we were supposed to know (psychic?) that there was another form...

Complaint Rating:

ADP acquired us as a client in mid 2007 when they bought the portion of Intuit that had been our payroll processor. We are a small company, 7-10 employees. Recently I received an IRS notice saying I had failed to file my 2007 FUTA form. I contacted ADP. They said they had filed and would write...

Complaint Rating:

They allow free web based access to accouont to check balances but do not give you any information on how to set up the account. It would say credentials invalid, have to call company, get charged $3.50 to find out last 6 digits is your temp password.. I find this to be fraudulent business practices,...

Complaint Rating:

ADP is holding our HIPAA statement hostage! even though we were covered for a year through their administrative cobra services, they now refuse to send us the letter that states so. they claim their client (american express) did not contract for that service. excuse me? how are we, the employees...