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I had DSL service for my office. I closed the office and cancelled phone and DSL. Next month I get a bill for DSL, I call waited about 10 minutes fighting with the voice activated machine and was informed that I had to cancel DSL through another department. I asked to speak with his supervisor,...

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It is 10:15 am Thursday, November 15th 2007. I should be at work right now, but instead I am at home on the phone on hold with Chris and Ms. Stamper (some sort of supervisor Verizon supervisors). I have resigned to the fact that I will eventually have to get rid of this service if not in protest...

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I receive an e-bill each month from verizon for my residential telephone service. my bank notifies me that the e-bill has arrived, the amount due and date due. Supposedly i am able to access my e-bill by a link through the bank. While the link does take me to verizon, verizon will not allow...

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Verizon Sucks, PERIOD.

I tried several months ago to get DSL service, for 7 years I have waited for service and now when I go to the verizon website and enter my number I get "congratulations, DSL service is available on this number".

Or is it?

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I received a letter in the mail saying that i owe money on a phone bill that i never had. Plus a place that i never lived at. I will contact verizon myself to get to the bottom of this mix up....

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I order internet and VOIP on the 20th of December for business internet and VOIP. A technician showed up on the 27th to install, however he said my service order address was incorrect. He stated he would return within 10 minutes. Never showed back up. I have called verizon repeated ever since...

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I have phoned I have written this company... it is insulated against any and all attempts to have meaningful contacts to resolve any issues. If you have Time Warner Cable or Cablevision or DirectTV or Dish Network... KEEP IT you are better off... I have tried all but Dish Network but a friend...

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VERIZON HORROR STORY


I need to warn people about Verizon landline service/Fios/DSL service. They will bill you and if you

dispute the bill they dont respond. Then they just send it to the credit reporting agencies eg. Experion/ Transunion/ Equifax....

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I will start off by saying that I have seen first hand the unorganized mess that Verizon calls "Fios". This will be long, but believe me, it is very factual and worth reading if you are considering Fios or already have it. First off, Verizon hires 3rd party workers to do their installs....

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I ordered a bundled package that included land line phone, DSL with 3mps, and satellite. First I was not eligible for the satellite but my $20.00 was taken and not refunded 2nd was not notified when service was turned on for the phone. 2 weeks later I phoned and was told it had been on for over...

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Had Verizon basic phone service, no long distance, and Verizon Broadband internet service. Has Fios installed June 2007. Agreed to Fios due to 69.99 bundled price. Was told it takes 2 billing cycles to make corrections in billing. Did not ever received bundled price. Made a phone call in September...

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Slightly less than a year ago, we had Verizon FIOS Internet service installed. The installation went *relatively* smoothly. About 4 months ago, we noticed our connection didn't seem to be as fast as it was advertised to be, and we were also suffering a very high "failure to connect"...

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I receive a text message every day for the past 2 weeks. I did not authorize anything, but did try to get the free ring tones. Now I cannot block these messages. Do I need to contact my phone carrier?...

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As an incentive to switch to triple play Verizon FiOs, Verizon flaunted a $200 Gift Certificate from Best Buy. It was communicated when I had installation in the month of January 2008, the 22d of which month I received a confirmation letter for the package. On February 1 I received a letter...

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Verizon has billed me for over a year of landline and internet service that were not provided, amounting to $2000. An outside contractor confirmed that the cable line run by Verizon to my condo when my building was built is faulty and that this is the reason I NEVER had a dial tone on a phone...

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To Whom It May Concern:

I erroneously attempted to send the following email to Verizon's Volume Support email re a recent experience (3-14-08) I had with their email on my DSL account Verizon Website. I received an automated reply to it that was not at all helpful:

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Had FIOS for almost a year now, had to call at least 4 times during this time for billing errors. First they didn't give me the advertised promotional gift card. They ended up giving me a credit for the amount of the gift card. Then they got my billing screwed up and charged me a wrong...

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Verizon messed up my bill 4 months out of 12. I paid in full each time I received the bill, but called to discuss and expected a correction the next month.

Each time I called, the land line department blamed it on the wireless department, and vice versa. More than once, they 3-wayed...

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On Feb. 19, 2008 we responded to a promotion from Verizon, which was a promotion for their DSL high-speed Internet service. The promotion offered three main things: First month free, free modem and free $20 Target gift card. We responded to the ad, went through the on-line sign-up process, and...

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We received our bill from Feb-Mar'08 and we were so mad when we got $128.80 charges for a 24-minute call in the Philippines. The second 30-min call for the same number was only charged $4.80. My husband call five days in a row last week and he spoke to different persons because they keep...