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Arrived at hotel with priceline confirmation print out. After driving 2 hours from another state. Just to be told from hotel clerk that I could not stay, cause here computer was not accepting my credit card. I explained and showed the young lady that I my print from priceline that this has...

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I "named my own price for a hotel" and in return got a hotel not even listed in the web site!We were going on vacation for Valentines day, but I have a 3 year who will be heart-broken if our hotel doesn't have a pool. I e-mailed and called them seaveral times, as did my husband,...

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I made a bid for a car rental in which i won, when i filled out the information i made arrangements to receive the rental car down town not at a airport, when i won the bid they sent me info for pick up at the airport, i called them within 2 minutes, and told them of their error, they told me...

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I rented a car through Priceline.com and was ripped off with extremely excessive fees. $82.15 on a $100 total auto rental. Their website asked if I wanted to rent a subcompact at $18 / day or a midsized at $20 / day, or full sized at $23 / day, etc.
I picked the midsized at $20 / day...

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Priceline has a "price match guarantee" offer in which if it so happens you find a cheaper price, they can refund you the difference. The catch is, you have to call customer service, go through about 20 voice menus with a computer, stay on hold to connect with a representative, then...

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On 3/28/08 I purchased a vacation package over the phone from Priceline.com for my honeymoon. I believed all the ads that this was the best place to book. Boy was I wrong! The representative screwed up my reservation and confirmed a different package and price than what I was charged for on...

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I am writing with regards to the customer service I received in March of 2008.

I had unused tickets from a December 2007 flight (through United Airlines) that I was unable to make; I arranged with a travel service representative to put it on hold.

On March 2, I...

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I booked four nights at the Rodeway Inn in Virginia Beach through Priceline for $354. I also booked my flight out there though Priceline on United. Due to weather delays in Kansas City and Chicago, I missed my connecting flight to Norfolk. I was originally scheduled to get into Norfolk at 7:44...

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Priceline refuses to refund money if you cancel your reservation and do ot collect the information they want about the cancellation call. You must have the name of the person you spoke to and the "department" they are in. They call and verifiy with the hotel. The fact that you did...

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First of all, I am not out a bunch of money (though I could have been). I am mostly unhappy with the treatment I received from some script-reading "customer service" people.

I suspected there could be something "hidden" that I wouldn't like, so I made...

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I booked a hotel room from the priceline.com web page, using the name your price feature. I requested 2 rooms, for 3 nights. I submitted my price request for a 2 star hotel. Here is what occurred when we checked in the room.

*The room was dirty, with stains all over the bathroom.

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Priceline, is a bunch of crap, they say name your own price saves you up to 40%, its Bulls--t, I saved only 40 bucks on 300 published fare, on cheapoair, or travelocity, and for 40 bucks, you cant not talk to a human for customer service, can change or cancel, they treat you like trash, and...

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Priceline is the worst company I have ever dealt with. They tell you lies then when you catch them they blame you. I made reservations for a car and realized after they had been made that I needed to change the pick up time. That’s ALL I wanted to do. Priceline sent me an email saying...

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When I wanted to go on vacation with my family I made the mistake of going to Priceline.comto book a hotel. When you first enter the home page you see many signs saying how you can save 15% or more just by using there website. So I found a nice hotel and booked it (which it did not say how much...

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Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency....

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Priceline.com has a terrible policy of keeping your money for a lengthy amount of time when THEY HAVE MADE AN ERROR! I attempted to rent a car for two weeks, using my debit card (about $350). Unfortunately, I paid for the car at Priceline.com, but was unable to pick it up at the rental car agency....

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Price Line added fees taxes, etc. totalling 45% of my initial accepted low-bid offer for a rental car. This was done without any prior disclosure by Price Line to me.

A direct purchase from any of the major automobile rental companies at their conventional prices would have been...

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I will NEVER use Priceline again and I'm telling all my friends and family to never use Priceline. I recently booked for the first time with Priceline, hotel, flight, and rental. I found that I had booked the wrong hotel and immediately, within 15 to 20 minutes, contacted their office....

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We booked a hotel room through Priceline for our family, and requested 2 beds, but got a standard room with 1 king sized bed instead. Some how in the booking process Priceline swapped what we asked for. We didn't know this at first, but found this out when I called to complain that the...

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I bid on a car rental and after a couple bids priceline accepted my offer. When i checked the emailed itinerary i noticed that they booked me at a rental company at the airport that is closed at the time i requested. i immediately called priceline and told them that they had made an error with...