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Returned defective merchandise on October 10, 2007 and have not received refund as of December 19, 2007. Reason of their internal company refund policy. E-cost furnished return DHL lable to me and I have returned merchandise vis DHL. But, DHL lost return package. They will not refund until DHL...

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In May, I purchased the Roadmate 300 GPS system (it was not advertised as a refurbished item etc.) for a road trip we were taking to California. When it arrived in June, It was labeled "not for resale", had no UPS or product info on the box (but an area of the packaging had been conveniently...

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Ecost advertised a Samsung 58" 1080p plasma TV for 2,519. Called to confirm US warranty, new, etc. Had them check warehouse stock to confirm was available (Online said in stock). Processed order. Credit card was reported as would not authorize. Called bank and they said absolutely not,...

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I Purchased 0n Feb.1,2008 a Brand new Soyo 42” LCD HD TV. From Ecost.com. I received it on Feb. 5th. And it didn't work from the moment we plugged it in. Called to exchange and to obtain a return authorization number. They told me they wouldn't take it back and to call the manufacturer...

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I purchased a refurbished RCA DRC8310 DVD recorder/VHS recorder combo from Ecost.com on 11/29/2006 and the optional two year service agreement (provided by Service Net).

When the unit malfunctioned in December 2007, I phoned Service Net to arrange for service under the agreement...

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Don't buy from these crooks. They shipped me the wrong product twice. They make you rebuy the item and then take a month to send you the return package. On top of that they still have not given me a credit back on my credit card. So far 3 months and they still won't give me my money...

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I made a order from eCost.com "Hot sheet" for an Photosmart D7460 InkJet Print part # HP CC247A#B1H for $67.98. The Web site said that they had 4 in stock. After I placed the order I received an email saying "We have encountered a problem in processing your order #E8134963. This...

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ECost took my money and held it for the 3 day period i was supposed to be approved in order to find time i assume to find and produce the product. It was then lost by DHL (Co-Conspiritor Perhaps) and then when proven lost kept my money again instead of refunding me. Was an experience nobody...

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Shipped with DSL and took excess of a week to find out this package was lost. had no account ot shiiping posted on the web. Had towait that long to find out it was shipped.
Once DHL confirmed it was lost the money was held and not returned. Still waitng for my account to be credited so...

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I have purchased many items from Ecost.com over the years, but I returned a defective product in January, 2008 and I have not received a refund yet. Every time I call, they say they are getting right on it and that a manager will call me. Well, it is now the end of April and after 6 phone calls,...

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eCost STEALS

eCost.com steals products from online customers as defined by the terms of the Federal Universal Commercial Code.

Let me explain...I purchased a VOX 500 GB NAS external hard drive on-line from eCost for a great price of $99.00. They completed our transaction...

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I ordered a Sandisk Sansa e280 Refurbished from eCost. The one I received had scratches inside the screen. It was not an issue if all you were doing was listening to music but when you watched videos it was rather distracting. So I sent it back. ecost doesn't do exchanges so I waited for...

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Ecost.com is a very poor site to buy products from. You may get a very good price but their return policies prevent you from returning any product even if defective. I bought a Navigon GPS that did not work properly. I tried to return it on the 15th day after the order, not when recieved. They...

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I needed an external hard drive to upgrade my storage capacity rather than purchase a new computer. I found what I wanted on eCost.com at a good price. I ordered it on Friday. I was given an order number and the amount was approved by my bank and the amount placed on hold in my pending transactions...