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1and1.com Consumer Complaints & Reviews

1and1.com / 1 & 1 Mail Business Mailbox

Ad
adiniiz on Jan 27, 2016
Invoice Date: 01/04/2016 Customer ID: 462187809 Product ID : 56549528 Invoice No. : 202012402232 I would like to request a refund because it was discounted value US44, 85 of my credit card and I did not used it, which made just one field of recruitment to view the service of you. In thi...

1and1.com / 1 & 1 Mail Business Mailbox

Ad
adiniiz on Jan 27, 2016
Invoice Date: 01/04/2016 Customer ID: 462187809 Product ID : 56549528 Invoice No. : 202012402232 I would like to request a refund because it was discounted value US44, 85 of my credit card and I did not used it, which made just one field of recruitment to view the service of you. In thi...

1and1.com / No refund on domain/website I cancelled

Sh
Sharonsr on Oct 6, 2015
I built a website with 1and1 and had one month to try it out. The company I created the website for proved false so I wanted to cancel the contract for 1and1. Here is a copy of the cancellation at Paypal: Billing Detail You've authorized use of your PayPal account for future payments to...

1&1 Internet, Inc. / Domain seizure in the name of "verification"!

Yu
yumz22 on Sep 10, 2015
I bought a domain around 20 days ago from 1&1 Internet. Their .net domains were on sale and I got it for 99 cents (ofcourse for the 1st year). It was my first purchase from them. The day before yesterday, I got a email from their "Security Team". Saying: "Dear Rayhan Emon (Customer ID...

1and1.com / terrible tech service

St
Studio K LLC on Jun 25, 2015
Our company has been a customer of 1and1.com since Jun 12, 2004. In November 2014 we started experiencing problems with two of our 4 email accounts. Both accounts had the same problem, both accounts had no emails in them, neither in the Inboxes, nor in any of the long list of subfolder...

1and1.com / 1AND1.COM WORST WEB HOSTING SERVICE

Je
JEROD LEE on Sep 17, 2014
1AND1.COM WORST WEB HOSTING SERVICE Very BAD SERVICE 1and1.com - Professional solutions for Website, Domain, Hosting WORST WEB HOSTING RIPP OFF BAD CUSTOMER SERVICE THIS IS THE WORST WEB HOSTING SERVICE FOR SUPPORT THEY KEEP YOU ON HOLD FOR OVER 30 MINUTES, AND ALWAYS TRYING TO SCAM YOU...

1and1.com / Fraudent Website marketing

Ri
Rick in Green on Dec 8, 2013
After being a web hosting customer for 6.5 years paying $15/month, I get a call on a Friday afternoon from some telemarketing nut wanting me to take the 1and1 Website builder service. I say we are satisfied with our current website and may be merging companies soon so these decision...

1and1.com / Be wary of 1and1.com

Ma
MarcB4 on Mar 16, 2013
I had previously used 4smartphone.net for my hosted Exchange service, but unfortunately after dealing with numerous issues and problems from that provider, I was forced to switch elsewhere. I did some further research before making the switch (although the switch had to occur pretty...

1and1.com / Horrible Cancellation Process

Ra
raventheblue on Jan 29, 2013
Hopefully you'll never purchase a domain name from 1and1. I purchased a domain name last January for ~$40 thinking that I would use it and maintain it all year. Well, that never happened and I figured I would just cancel the service. Herein lies the problem. The way to cancel a 1and1...

1 and 1 Internet, Inc. / MyWebsite / Fraudulent charges for services not needed or requested

Gu
Guy A. on Jan 26, 2013
I was charged $239.88 for a year's worth of internet services which I had never requested. A salesman had called to offer the service and I said that I was not interested. I thought that was the end of it. Then I got charged $19.99 a month for a year, before I noticed and when I...

1&1 / scam

Da
davethecomputerguy on Jan 9, 2013
I was charged for a service I did not request, and locked into a year long contract without my consent or authorization. When calling and emailing 1&1 internet about this, they refised to help me, and so I am reporting this company to the BBB, and to every place so that this doesn't happen to other people.

1&1 Internet, Inc. / Domain names had been deleted against customer will and without any notice.

Sa
SamiL on Sep 20, 2012
Suddenly, my website become inaccessible, then found the related domain name registered at 1and1 was deleted from my domains list against my will and without any notice. I passed about two days to exchange emails with them to solve the problem. Tickets: C301486397 - C301525406 - C301554451...

1and1.com / canceling

Ma
Ma unsatisfied customer on Jul 11, 2012
I sighned up for just a domain a week later they called to add a service I told them I didnt need it they said they would give me a free trial for 30 days then I can cancel with no hassle I never used the service cause I didnt need it they charged me I got charged by my bank for over...

1&1 / Web Hosting - 1&1 Internet RIPP OFF THEY OVERCHARGE AND LOCK ACCOUNT WHEN YOU COMPLAIN

Jo
joelee on Mar 7, 2012
THIS IS THE WORST HOSTING COMPANY AND THEY ARE A COMPLETE RIPP OFF. WHEN YOU FIRST JOIN YOUR CALL IS ANSWERED IMMEDIATELY WHEN YOU BECOME A CUSTOMER THEIR WAIT TIMES ARE OVER AN HOUR AND IF YOU COMPLAIN THEY LOCK YOUR ACCOUNT. DO NOT HOST WITH 1AND1.COM THEY ALSO CHARGE YOUR CREDIT CARD...

1and1.com / VERY BAD COMPANY

Xx
xxSquirrelSkittlesxx on Feb 1, 2012
This Is What The Past Customers Are Saying http://www.complaintsboard.com/complaint…ia-c161434.html PLEASE READ THE LINK BEFORE BUYING!! MY NAME IS TRAVIS DOMINGUEZ, I AM A CANCELLED CUSTOMER BUT MY CREDIT CARD IS CONTINUOUSLY BEING CHARGED $29.97 WHEN I HAVE CANCELLED MY ENTIRE...

1and1.com / billing and customer service

Jo
jozgrdn on Jan 17, 2012
Unauthorized charges, foreign customer service agents provide inaccurate information, customer service agents ignore billing complaints and charges, system doesn't allow you uncheck auto pay even when you never authorized it, and finally they sent me here after I insisted on speaking...

1&1 Internet, Inc. / Fraudulent Billing

Mi
Michael P. Jensen on Sep 14, 2011
I purchased web hosting services from 1 and 1 and after using them for awhile, discovered their services to be mediocre. Nearing the end of my contract with 1 and 1, I called and spoke with their cancellation department, who confirmed my cancellation request. Now, months later, 1 & 1...

1and1.com / unethical

Ki
Kim Granger on Jul 21, 2011
Friday morning 7-15-11 I called 1and1 to start a domain. Everything seemed to go well. I was informed that it could take up to 24 hours to actually post to the web. After countless tries, I finally called the next morning and discovered there were technical issues that should be corrected...

1&1 / Non supply service

Th
The loaner on Jul 1, 2011
I ordered multiple domains with 1&1 . Each domain was supposed to come with a web site builder. They promptly informed me that I could only have that facility for 1 web site, not the 7 I bought and that I would have to pay if I wanted to build more web sites. I wrote to them about thi...

1and1.com / domain registration and website hosting

St
stayaway1and1 on Jun 17, 2011
By the time you read this complaint about 1and1.com, you already have in mind that 1and1 is a rip off company. If you are considering to give business to 1and1, STOP before they rip you off with their horrifying service. The real complaint I'm going to file is with the FTC and with the state that 1and1 incorporated. Stay away from 1and1!

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