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1and1.com Consumer Complaints & Reviews

1and1 Internet Inc. - 1and1 internet hosting-one and one problems!

Posted:    shuwang yan
Complaint Rating:  75 % with 4 votes
Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7. They did that without my notice ,they did not even give me email notice. Suddenly, my website is...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Computers & Accessories

1and1 Internet Inc. - Cancellation and refund policies

Posted:    Louis Lang
Complaint Rating:  100 % with 8 votes
Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it! In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap...
Complaint comments Comments Complaint country United States, Texas, Chesterbrook Complaint category Hosting & Web Design

1and1 Internet Inc. - Fraudent Website marketing

Posted: 2013-12-08 by    Rick in Green
Complaint Rating:  0 % with 0 votes
After being a web hosting customer for 6.5 years paying $15/month, I get a call on a Friday afternoon from some telemarketing nut wanting me to take the 1and1 Website builder service. I say we are satisfied with our current website and may be merging companies soon so these decisions wouldn't...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

1and1.com - Refused to cancel/delete my account then sent me to collections.

Posted:    SmartShopperGM
Complaint Rating:  100 % with 4 votes
I recently used 1and1.com to purchase around 60 domains. After 10 months I realized that 1and1.com is a scam and essentially tries to suck secretly charge customers these renewal fees. I took the appropriate steps to try and cancel. First I tried canceling online but received (and still receive)...
Complaint comments Comments Complaint country United States Complaint category Internet Services

1and1.com - Continuing billing after canceling

Posted:    EducatorCA
Complaint Rating:  100 % with 3 votes
I canceled this company services on January 2, 2010, both by Internet and writing a physical letter to their physical address. I have been through a lot of harassment from them ever since, including their billing my credit card, their numerous emails by their always different representatives...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Hosting & Web Design

1and1.com - domain registration and website hosting

Posted: 2011-06-17 by    stayaway1and1
Complaint Rating:  0 % with 0 votes
By the time you read this complaint about 1and1.com, you already have in mind that 1and1 is a rip off company. If you are considering to give business to 1and1, STOP before they rip you off with their horrifying service.

The real complaint I'm going to file is with the FTC...
Complaint comments Comments Complaint country United States, California Complaint category Hosting & Web Design

1and1.com - Do not buy anything that you have to talk to a sales person or is not cast in stone in your account

Posted: 2012-11-13 by    Shekker
Complaint Rating:  0 % with 0 votes
I have used 1and 1 for over 6 years. I am now to the point I will only buy domains when they are $0.99 or I will ask someone to shoot me. Do not buy anything that you have to talk to a sales person or is not cast in stone in your account. The accounting department and the management will have...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

1and1.com - Horrible Cancellation Process

Posted: 2013-01-29 by    raventheblue
Complaint Rating:  100 % with 2 votes
Hopefully you'll never purchase a domain name from 1and1. I purchased a domain name last January for ~$40 thinking that I would use it and maintain it all year. Well, that never happened and I figured I would just cancel the service.

Herein lies the problem. The way to cancel...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Other

1and1.com - Be wary of 1and1.com

Posted: 2013-03-16 by    MarcB4
Complaint Rating:  0 % with 0 votes
I had previously used 4smartphone.net for my hosted Exchange service, but unfortunately after dealing with numerous issues and problems from that provider, I was forced to switch elsewhere. I did some further research before making the switch (although the switch had to occur pretty quickly...
Complaint comments Comments Complaint country United States Complaint category Internet Services

1&1 Internet Inc - Horrible company

Posted:    Valerie
Complaint Rating:  100 % with 7 votes
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than...
Complaint comments Comments Complaint country United States, Indiana Complaint category Internet Services

1&1 Internet Inc - Bad service, bad cust services

Posted:    1and1victim
Complaint Rating:  100 % with 3 votes
Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, PLEASE DO YOURSELF A FAVOR DO NOT DO IT!!!

1AND1.COM SUCKS BIG TIME THEY ARE THE WORSE IN...
Complaint comments Comments Complaint country United States, Florida, Chesterbrook, PA 19087 Complaint category Internet Services

1 and 1 Internet, Inc. - Meet world's #1 worst hosting company

Posted:    Kelli
Complaint Rating:  100 % with 3 votes
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more than...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Internet Services

1 & 1 INTERNET INC. - cancellation problems

Posted:    mackdog57
Complaint Rating:  95 % with 19 votes
After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in less than 24hrs w/o building or publishing a site(They have a 90 day money back guarantee). At first they acknowledged cancellation, then about a week later I got an email saying they tried...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Internet Services

1&1 Internet - Bad service

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted me to advise their rates have gone up.

I told them I will be transferring to GoDaddy any domains I want to keep and letting any I no longer want, expire.

I...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Products & Services

1&1 Internet - Treacherous Fine Print

Posted:    napkinsketch
Complaint Rating:  100 % with 3 votes
1&1's billing policy is to hold credit card information on file. When payment is not made (for example, if the credit card on file expires), 1&1 will not stop service like most service companies but will continue service and contract a collection agency for collections. Customers must officially...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

1&1 Internet - Rip Off of Fees

Posted:    1&1RipOff
Complaint Rating:  100 % with 2 votes
When our account expired they continue to charge. Then they charged a late fee and a collection fee when I informed them numerous times that I did want the accounts. I had them for a client for the previous year and they no longer wanted the account. THey only let you reserve account for a year...
Complaint comments Comments Complaint country United States Complaint category Internet Services

1&1 Internet - Non supply service

Posted: 2011-07-01 by    The loaner
Complaint Rating:  0 % with 0 votes
I ordered multiple domains with 1&1 . Each domain was supposed to come with a web site builder. They promptly informed me that I could only have that facility for 1 web site, not the 7 I bought and that I would have to pay if I wanted to build more web sites. I wrote to them about this. They...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

1&1 Internet - scam

Posted: 2013-01-09 by    davethecomputerguy
Complaint Rating:  100 % with 2 votes
I was charged for a service I did not request, and locked into a year long contract without my consent or authorization. When calling and emailing 1&1 internet about this, they refised to help me, and so I am reporting this company to the BBB, and to every place so that this doesn't happen...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Hosting & Web Design

Ghost Rider Leather - 1and1 Internet is a Rip Off

Posted:    Biker Leather
Complaint Rating:  100 % with 2 votes
1and1.com recently sent me a notice that they went up on their rates.

I contacted them to advise I no longer would be renewing with them as their website is very NOT user friendly.

They charge my credit card every month for services I have not authorized.
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterbrook Complaint category Hosting & Web Design

1 and 1 Internet services - Billing me for services not provided

Posted:    alterdstate
Complaint Rating:  100 % with 2 votes
I signed up with them around 6 months ago because I thought they would be a perfect fit for me having no html experience. I quickly found out their site builder is extremely limited and that you had to pay extra too add your own stuff to the site. (Like html snippets that I did manage to create)...
Complaint comments Comments Complaint country United States, Pennsylvania, Chesterville Complaint category Hosting & Web Design

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