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1800flowers.com Consumer Complaints & Reviews

1-800-Flowers.com / Strawberries

Re
Regina CĂ©lia Duque on 2016-04-23
I bought chocolate strawberries from 1-800 flowers to be delivered to San Diego CA. The date was set for April 4th, but they were not delivered. So on that same day I sent an email asking the reason why they didn't sent them. This was the terrible answer: "Dear Regina, We're very sorry your...

1-800-Flowers.com / My bouquet never showed up

Ro
Rollo on 2016-03-16
I have purchased a fruit bouquet from www.1800flowers.com. Well, my bouquet never showed up and when I called them no one picked up the phone. When someone finally answered they said "Sorry, we are already closed"! So the next day early in the morning I called again but there was only...

1-800-Flowers.com / Terrible service

Bo
Bob on 2016-02-16
I made an order in early February to receive flowers on February 20, 2016. Few days ago I got a call from 1-800-Flowers and was told that flowers I ordered are out of stock, so they could not deliver the flowers on that date. I said that I can pick up something else for the same price...

1800 Flowers / Delivering an edible arrangements

Re
Reviewer65098 on 2016-02-02
I ordered a edible arrangement to be delivered to my daughter job, the delivery never made it the guy called my daughter phone and she didn't answer cause she couldn't have phone at work so the guy left before calling me to get store name. I called back later to see if it...

1800flowers.com / No Flowers Delivered for Funeral

Ta
Tammy Hubbard on 2014-05-01
I ordered flowers from 1800Flowers.com on Monday April 28th and paid an extra charge for them to be delivered to the Funeral Home the next day the 29th for my Uncle's funeral. I called the company the evening of the 29th because I didn't receive an email confirmation of delivery...

1800Flowers / Service

La
Larry W. on 2011-12-24
This Christmas I ordered 3 separate flower arrangements for friends totaling almost $200. 2 of the 3 orders had issues. The one I ordered first went through without a hitch. The second order I was told they didn't have the exact product, would I find a 2nd choice. I did, but they ended...

1800flowers.com / Never again I will use them

Ta
takeme on 2011-08-29
Terrible. Did not deliver. Said they couldn't reach the florist when I called at the end of the day to find out why my mom didn't get her birthday flowers. Not that I'd use them again anyway, but never sent me the promised money-off coupon as a make-good. The only good thing...

1 - 800 - Flowers.com / They don’t care about the consequences to the consumer

Em
Emilion on
On Monday morning, July 6, 2009, I ordered flower from 1-800-Flowers.com because they guaranteed same day delivery. I needed them delivered today. Price was not the issue. I placed the order, they accepted it, charged my credit card and e-mailed me a confirmation. That evening I received...

1 - 800 - Flowers.com / I'll never do business with this company again

Ba
Batraks on
I followed the instructions on the 1-800-FLOWERS website to order a funeral arrangement for a close friend. The website accepted my order for the arrangement to be delivered the next morning. I received a call in the afternoon of the scheduled delivery date to notify me that the...

1 - 800 - Flowers.com / Ripped me off

Ti
Tiplen on
How I loathe it when big companies think they can afford to lose even one customer! I ordered and paid for same day shipping. The next day my order was send to the complete wrong address. 1-800-flowers has a terrible customer service department that likes to make excuses. They would not...

tlg live well / Fraudulent Charges

Ju
NEVER ORDER ANYTHING FROM 1-800-FLOWERS!!! I was reviewing my account and discovered an unauthorized charge, for $36.99, from TLG Live Well. My husband and I have never done business with this company or even heard of them. I called my bank and obtained a phone number, 1-800-793-2318. I...

1800Flowers / Delivery and condition of product

Jg
JGooch on
I placed an order on 5/5/09 for delivery of a flower basket by 5/8/09 (In time for Mothers Day). I received a confirmation that my order would be delivered by 5/8/09. On 5/9/09 I received an e-mail confirmation that my order was just shipping and would be delivered by 5/8/09. Excuse me? It...

800 Flowers.com / Fraud & Lies

Fr
Frank on
I ordered and paid for flowers. Received confirmation of delivery. Flowers never arrived. Called company. They confirmed flowers were delivered yet no flowers arrived. The order was submitted to be delivered 2.11.09. Received another confirmation. Call company again. Again, they confirmed...

1800Flowers / Scam and cheating

Om
Omar on
Order from 1800Flowers was not shipped as promised. Someone from 1800flowers actually called me on the day of the order and advised that it was a difficult order to fill but assured me that is would be delivered prior to Christmas. I was sending this as a Christmas gift to family out of...

1800Flowers / Worst service ever

Ol
Olivia on
On the morning of Dec. 24, I visited 1800Flowers.com to order flowers for my mother. Their website advertised same day delivery. I placed an order. My card was charged. No flowers were delivered on 12/24. None were delivered on 12/25. None on 12/26. Still none on 12/27. No update wa...

1800flowers.com / stale flowers and deflated balloon received

V6
v6h10p6 on
I ordered a flower arrangement for my wife for my anniversary from online. On the day of the anniversary around 10:00 AM I tried to check the status of the order and it did not pull up the order so I called the customer service. The guy said he was not able to pull the order even after...

1800Flowers / Unauthorized billing

Va
Valerie on
I had just checked my account and saw I had been debited from TLG Livwell $11.99. I had sent an inquiry in to my Bank on the transaction because I have seen it on the account and never really knew what it was. My husband deals with the account and he is deployed at the moment. I decided to...

1800Flowers / Rip off

Va
Valerie on
I sent flowers to a sick employee on May 23, 2008 and they charged me 11.99 for a membership to LIVEWELL since June 2008. I did not realize this recurring charge because I failed to review my statement carefully. Thankfully AMERICAN EXPRESS removed the charges from AUG, SEPT, and OCT. After...

1800Flowers / Florist Company / Fraud and theft

Su
Susan on
I called 1-800-flowers to place an order for a basket to be sent to the home of my sister & brother-in-law for the passing of his mother. I gave all of my information upfront (mistake) before placing my order. I didn't know what arrangements they had so I talked to the representative...

1 - 800 - Flowers / Did not deliver the order

Va
Valerie on
I was out of town and ordered a plant for my aunt’s Mother’s Day. A few days later I checked confirmation and the address was listed as 9 instead of 91. I notified them immediately. They said UPS had tried to deliver to #9 twice and then returned the plant. They offered to...

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