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I purchased an expensive pair of Hugo Boss eyeglasses less than a year ago. They had scratched within 2 months and yesterday the side stem fell off. Never had a pair of glasses that were so poorly made....

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Here is my letter sent to corporate and my cc is denying their charge:
This is a receipt for the mail you sent to
<customerservicevch@eyeglassworld.com> at 8/5/2008 10:03 AM

This receipt verifies that the message has been displayed on the recipient's computer...

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Had an eye exam at lenscrafters and while my eye were dialated ordered glasses and couldn't see the screen the woman ordering my glasses was typing on. She told be they were 495. and with my insurance what a great deal at $216. what - the sign says free lenses with any pair 169.95 and up....

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I had a very similar experience as the other complaints. First my order was canceled without being informed as there was a typo in the prescription numbers. I only discovered it was canceled after logging in to check on the status. My doctor’s office called lens.com to clarify the issue...

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The frame on my glasses broke and Lenscrafters warranty of one year expired (by a month mind you) and said warranty only covers 1/2 of the original cost of the frames. So I decided to try Pearle Vision in Duluth. I walked in about a half hour after opening and was greeted by a young lady and...

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After the initial rude treatment for not ordering all the extras they try to force on you I finally received my glasses. They were the wrong prescription.

I called and they said to bring them back for a refund the next day. When I got there I was told, very rudely, that I would...

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i bought a pair of trilogy glasses.it had life time replacement guarantee.it was supposed to be scratch proof and break free.my lens got scratched and now they are refusing to replace it.they said that the scratch was too deep.

kindky take this seriously because trilogy lenses...

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I spent FIVE weeks trying to get a refund on a return. They double-charged me, had mysteriously no record of my return, and basically lied to my face. I called Customer Service over and over and no one was ever available to help me, they were always "in meetings". The customer service...

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I ordered 4 pair of glasses from Sears Optical during their "complete pair of glasses for $99" special which ended 6/28/08. This was on 6/23/08 in the evening. Less than a week later, I called in to find that my 2 pair of clear lenses had come in already but not the computer glasses...

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On January 8, I purchased a pair of glasses for my 4 y/0 daughter. Despite treating them with kid gloves, they broke after only 6 months. They cost $300 to begin with so I was upset when I went back to Pearle and they told me that the glasses could not be fixed. They offered to sell me a new...

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I have used Lenscrafters since the early 90s. The last 3 times I have wanted to use my old glasses. The first pair they said they could not put new lenses in made sense to me. They said the bottom of the lens were held in by fishing line and it was too stretched. OK, they got the sale of new...

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Recently I purchased a pair of glasses from the Lens Crafter store in Tupelo, MS. The girl who fitted me told me that if anything was wrong with the glasses to return in 2 weeks. I did and told her that the bifocal needed to be lowered. She tried to adjust them and told me to bring them back...

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I purchased the 2 for one deal. I did pay for the extra coverage (3yrs.). I was living in Metairie, LA at the time; I moved to Maryland soon after. I went back 6 months before my "3 years" for Mardi Grass, so I took both glasses with me so I can get them fixed/replaced.

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I went for an eye exam on June 19, 2008 at the EyeGlass World location at 44 E. Grand avenue in Chicago, and ordered a pair of glasses. The total price was about $275, and they said that it would take about 10 days to deliver the glasses.

I decided to charge the glasses, but since...

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I went to singer specs for an eye exam they are not sure about the price they said its around $60.00 does the price change daily like oil or gold. How can a store not know the price of their products or services? If I get glasses or contacts the price might change after I order them I afraid...

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I bought a pair of glasses with Transitions lenses here in Mobile on May 6, 2008 -- they were charged to my credit card that very day. I was told it would take approximately 14 days for them to be ready. I called after a week and after two weeks and they were not ready. After three weeks I was...

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They can't make glasses according to the prescription, they gave me a return label addressed to a prison in Ohio, they offered a refund but haven't given it, and then when I though all was done they sent me another messed up pair of glasses that still isn't close to my prescription...

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I called every other day to see if my order was ready. I was serviced on 05/12/08.i called the morning of 05/27/08 to see if my order was ready, then I was informed that the frame I wanted was out of stock, so I had to go back and select another frame. Mind you no one called to let me know the...

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This is not a total complaint--yet. I am giving this a chance, but am prepared to have to fight.

Went to America's Best today to pick up my daughter's other pair of glasses. Have to say--great deal, couldn't beat it! However, she got her eyes tested elsewhere.

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On 5/16 I ordered lenses. On 5/21/08 I called them and canceled the order. It did show as canceled. On 5/29/08 I recd an email telling me the order was hipped. I was charged $255.51 for the lenses and 2 overdraft fees of $35.00 each because themoney wasn't in there. I've been going...