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Utility Services Complaints

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City Power / Refund of money

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Cecile Joyce on 2016-06-17
On 4 January 2016, I mistakenly try to buy electricity from City Power for R600.00 by EFT? . When I realized my mistake I contacted one of their local branches who gave me the name and number of the Ophirton branch who deals with electricity. I was passed on to a lady called Juliana, who I...

Time Warner / digging

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Susanbt on 2016-06-16
We had decided to change our internet provider, but did not have a cable line so asked Time Warner to call my husband to set up an appointment to dig on a Wednesday or Saturday since my husband was home on those days and knew where lines were buried. They did not instruct us that we needed...

FGUA / Excessive reconnect fees. Gouging

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Shelby Conecpcion on 2016-06-15
I was wrong in not paying my bill on time no excuse, but to charge a $125.00 reconnect fee when I paid the same day of disconnect and waited till the next morning to be reconnected instead of getting hit with another fee of $65.00 to reconnect that day. I have never missed paying or been...

City Of Tshwane / No assistance, Poor service delivery, power outage due to electrical fault on municipality side

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ivasonb on 2016-06-12
I reported power outage on Saturday 11th June 2016 and no assistance to date. the fault is on the municipality side where the electrical wires are blown in the power box. My account number is 3319573041. I called and was given a reference number 119/11 and they said a technician will come...

Reliance Home Comfort / Hot Water tank Rental -- buyout

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Nicklhj on 2016-06-10
We just moved in a house 2 weeks ago and noticed that the hot water heater is rented by Reliance. We have no contract or agreement with Reliance so considered to buyout. after we talked to three Reliance's representatives they told us with total cost of $1649.( Hot Water tank 1410 + Setup...

Direct Energy Regulated Services / Electricity turned off

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Teresa Lessard on 2016-06-08
When we moved from a townhouse to our current duplex in the same town we were charged a $500 deposit for electricity and a $385 deposit for gas with Direct Energy Regulated Services. My husband was laid off work in February and I only work part time so we have been having a hard time...

Black Hills Energy / Energy service

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Eight-0 on 2016-06-06
I moved into a new place on a month to month lease. The landlord did not pay utilities as agreed. I called when utilities got turned off and they tried to bill me for months that I was not in the house. I tried to work out a current payment since the date that I was in house as well a...

United Air Temp / Service

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Kraig M on 2016-06-06
Once upon a time we were happy with this company, but that was over 6 years ago. They installed a unit in our home, then a unit in a rental property. Initial service was quite good. Then the bottom fell out. I do not know if it was a change in management, or simply that they had...

FPL / Utility costs

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ELH__ on 2016-06-03
FPL is running a TV advertisement promoting the idea FPL is doing everything possible to keep their customer's utility bills low while newscasts say FPL has all intentions to raise costs to their customers over the next four years. I believe that is quintessentially the definition of false advertising.

TruGreen / lawn maint

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Glenda Antcliff on 2016-06-03
Anyone had trouble with tru green, we have had them almost 2 years( we have alot of health issues, My husband is a disabled marine who has had 2 strokes, i have a fracture in my back) we pay this company to get rid of weeds because we can't When calling corp and asking for a supervisor i...

Amerigas / Horrid customer service

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Schwansonian Townsend on 2016-06-02
"Thank you for calling Amerigas, where customer service and safety are our number one priority"... is the on hold message that you hear. It could not be further from the truth. I am a tenant in a house, I moved in on Feb on this year and I have had to put out nearly $2000 since. First a bogu...

Energy Fraud Victim / Total Gas and Power

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EnergyFraudVictim on 2016-05-25
Total gas and Power are allowing unregulated brokers to up lift their already steep prices by 3 p per kWh. This is obscene and is in some occasions nearly doubling business owners bills. The way this works is a broker receives a matrix price for gas and electric and is then allowed to add...

Conservice / Water bill

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Nadiyyah Nellom on 2016-05-23
I live in Atlantic City, NJ and I am also a section 8 recipient. My biggest problem I have is my water bill. First if all I rent, I don't own. I work hard, take care of my children and responsibilities. My complex in which I live in have developed new owners and with that have tacked...

Jenco Canada / Led Light Bulbs

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Aynalem on 2016-05-17
I started dealing with this company last year. They have some very good selection of products but their bulbs are absolute garbage. After just 3 months of purchase they started blowing out. We were told LED bulb last long, but following that in 6 month almost all of the bulbs blew out. We went...

Direc TV / Billing and customer service

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SAC118 on 2016-05-16
I had a contract for 48.00 for 12 months. 119.00 the other 12 months. After one year and 6 months my monthly bill was 158.00 it just kept rising. I decided to break my contract and get out of it. I was prepared to accept the consequences of 20.00 per month for months left on contract a...

Duke Energy / Will not reissue a check

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I recently sold my home and was issued a refund check for 160.41. I realized that my late husband's name and my name appeared on the check so I would have to have the check reissued in my name only. I have been paying Duke from my Bank of America checking account every month on time...

Solar Bill / 300 Watt Solar Power Equipment and Installation

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Len2 on 2016-05-08
Solar BillA small Solar power system was installed on my RV in March of 2016 by a company called Solar Bills in Quartzite, AZ. This company specializes in solar power specifically for RVs. They were responsible for determining what equipment was needed to satisfy specific operating demands, for...

Just Energy / Natural Gas

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Bandits at your door on 2016-05-06
They make it sound like they work lower income neighborhood because the are getting grants to bring cheaper energy to depressed areas when in fact they are more expensive. Last bill Consumers was At $3 per unit, Just Energy was $7. I called and complained and they said they would...

Eskom / Cut power without notice after I already filled in an online application

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N Beetge on 2016-05-06
Good day, Eskom in Empangeni phoned me this morning(9:06 am). I could not answer the phone due to the fact I were busy teaching and my phone is on silent and there were no voicemail left on my phone. I received and email at 10:26 (look at below), I then forward the email to my husband...

Washington Gas / unethical behaviour, lies, ripoff

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Lazizi on 2016-04-29
I've lived many places, and this is the worst utility company I've ever been forced to deal with. I would rather spend 5 hours on hold with Horizon Airlines than try to do something simple like 'pay my bill' with these jokers. The website doesn't work. The automated telephone service i...
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