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Tobacco Products Complaints | Page 3

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Philip Morris USA / Marlboro full flavor

Tammy Ann Ball on Nov 6, 2016
Went to Kroger's in Louisville Kentucky in Valley Station. I bought a carton of Marlboro Box Full Flavor. Open them the next day and over half the carton was all messed up at the filters. I took that and my receipt up there they would not do nothing about it. Said I had to contact you all...

Marlboro / Marlboro menthol 100s

Crystal Nall on Nov 6, 2016
On numerous occasions I have had multiple filters come off the cigarette as I've tried pulling them out of the box. Atleast 6 times now. After paying 9 to 10 per pack my cost of broken cigarettes are adding up. Id like help with this issue or I will change brands. I like the taste of thi...

Imperial Tobacco Australia ltd / Tally-ho papers

Peter Ranft on Oct 31, 2016
1st of November 2016, For the second time in two weeks I purchased a box of 5 Tally- Ho Papers from my local Woolworth's at Playford S.A. only to discover that the box only contained 4 packets instead of the 5 clearly listed on the box. It would appear that the companies QA and inspection...

Thompson Cigar / Fraud cigar club enrollment

Bill Hoffmann on Oct 28, 2016
I have bought cigars from Thompson Cigars several time over the years and recently they fraudulently enrolled me in their "cigar" club and sent me "free" boxes of cigars for being a good customer. Then I realize that they are billing my VISA account. They keep sending boxes of cigars with...

Marlboro / Marlboro reds

Randoll3 on Oct 25, 2016
I've been smoking Marlboro for 26 years. Tried all others and always came back to flavor country. Loved the taste and flavor. Recently, this past year, something has changed. I have a wangy burn on my tongue. I'm gagging and chocking, and I am sweating Ammonia. I know you put...

Horizon Blue Cigarettes / Fire hazard

Susan Tonks on Oct 14, 2016
I normally buy horizon 50s packs. These were out of stock and they gave me horizon 93mm long blue. There's nothing wrong with the cigarettes themselves but when the cigarette is smoked down near the stub the lighted end just falls away fromthe stub. If you are not alert to this happening...

Dollar General / Customer service

Joseph Mullins on Sep 20, 2016
I bought the wrong cigarettes walked out of the store.before I made 10 steps noticed I bought the wrong ones.went back in and was told they could not exchange or take back because I left the store.i was not gone for over twenty seconds.they told me it was because of an fda law (really?)

Peter Jackson / Cigarettes

sick headache on Sep 19, 2016
I would like to know why you people keep making and selling these disgusting things? To say they stink is an understatement, to say they stink would befit an awful smell that is tolerable in some way. These things smell like they've been sent from hell itself somehow. Perhaps you are in...

Old Holborn / Contents of packet

AdeleWilk on Sep 14, 2016
After using your brand for many years I'm considering moving to another brand. For some time now I've found that when opening the packet there is many big what look like twigs. I don't get much money to live on and I'm sure that these " twigs " must weigh much more than normal tobacco.

Marlboro / Carton of marlboro red cigarettes

Kristi21387 on Sep 12, 2016
MarlboroMarlboro is my and my parents favorite brand name for cigarettes and the only brand i have bought for the last 17 years! But recently i have been having issues with ALL the individual packs or cartons i purchase! Some packs dont have the tinfoil. EVERY SINGLE pack the cigarettes are stale!...

RJ Reynolds Tobacco Co / Camel blue 99 cigarettes

Grieff on Sep 4, 2016
I have been smoking Camel Blue cigarettes for many years and always felt they were of the highest quality. However, recently the color on the filter has been coming off on my lips. This is a major problem for me as I often am interacting with high profile clients. I am considering...

Coles Supermarkets / Wee willem cigar

hino on Sep 1, 2016
I know that at the 1/9/16 tobacco prices increased by 12.5% but about 3 weeks ago the price went up $1.5 per pack of 20. i when to my local coles today and they when from $35 per pack to $44 per pack. to my understanding that is a 26% increase when the government only puts a 12.5% increase...

Drum Tobacco / The tobacco

orders01 on Aug 28, 2016
I was not that upset but I found several large pieces of tar and long strands of wood like pieces of tobacco in my 50 g packet I would like a refund or another packet I can send you the packet with the contents but it is time consuming as I work non stop I have never ever seen this before...

Duty Free Depot / Shipping takes almost a month, but if you plan accordingly,

LouInSF on Aug 24, 2016
you can save a lot of money and get a regular supply of cigarettes discreetly and inexpensively shipped to your personal address. I've placed 2 orders so far. The first order was delivered in 2 weeks! Part of the second order got lost or stuck in transit. Dfd corrected the problem and...

Lambert & Butler / Smooth gold

sheilagotch on Aug 24, 2016
I changed to Lambert and Butler Smooth Gold as they have lower, tar, nicotine and carbon monoxide levels. On the whole they are a jolly good smoke, but when you get towards the end of the cigarette the top lighted end falls off without warning. So far I have burned my couch twice, my foot...

Marlboro / No iceball - beyond gold

F Jordaan on Aug 16, 2016
I purchased a box of Marlboro Beyond Gold from a nearby shop, when I opened the box and lit the first cigarette I realised that it didn't have the Iceball in the filter. I checked the rest only to find that 5 more cigarettes didn't have the Iceball, which is the main reason why I like the Beyond Gold.

Julie Bayley / Marlboro tobacco pouch

Julie Annbay on Aug 13, 2016
Julie BayleyHi there on numerous occasions I have bought Marlboro pouches with papers from different outlets in uk and on every occasion I have come across damaged papers Mold or dark patches on them and some sticking together the whole pack this is really annoying when have to go out and buy more papers

Duty Free Depot / Scam Artists They will Block your account when asking for a Refund of Product that was never delivered

JoeMan58 on Aug 11, 2016
I've been ordering with them for a very long time and when my order never arrived I was on the phone and e-mailed their Support/Sales Departments I asked for a refund on that order because this wasn't the first time it happened. This was after their shipping methods changed in which they...

R. J. Reynolds Tobacco Company / Pall mall lights 100's

Darlene Kopras Mullins on Aug 5, 2016
I have been smoking Pallmalls for the past 20 years or more. My issue is that the tabacco appears to have been change in my brand or they are no-longer packed as hard in the individual cigarette. The cigarettes burn way to fast like a cheap cigarette it's supposed to be very high quality ...

Camel Cigarettes / Faulty or Fake

Hannes Hattingh on Aug 8, 2016
Camel CigarettesI bought a few packets of Camel Classic Soft Pack Cigarettes at my local garage where I always buy my cigarette's. The packaging looks if it was tampered with. I buy 2 packets of camel Classic cigarette's every day and I am totally upset with this packet. See attached photos.
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