Complaint Rating:

XM Satellite Radio, Inc.
P.O. Box 33174
Detroit, MI 48232-5280

Re: Acct# 1-xxx1645210 September 3, 2008

The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June,...

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I had an appointment scheduled for Thursday. The installer shows up and says he only does residential and can't do commercial installations. He tells me he will reschedule for Tuesday between 1 - 5pm, since Monday was a holiday. At 4:35p on Tuesday, the installer calls to tell me he is...

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I recently switched my cable service from WOW to Comcast, and boy was I pissed when I tried to get some help by phone. On 09/30/08 I was surprised to find that the help button on my remote did nothing. My first phone call was a useless person who kept repeating the same thing over and over,...

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I ordered the satellite system. Then BEFORE installation I called and cancelled the order. I called them twice prior to Aug. 5, 08 to cancel. On Aug 5, 08 the service man came to install, satelitte, HD, DVR etc. I HAD cancelled and told him that. Direct TV charged my credit card $106.18 for...

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when we first got direct tv, they said we would be charged $53./month, up to one year, so my mom ordered it over the phone and they said they would need her credit card number for the charge... that was the ONLY authorization she made. we only had direct tv for 3 weeks and they charged us $97.,...

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I closed my account with direct tv. I never gave the m the ok to go into my account and take all of my money out of my account . That left me with a NEGATIVE $-48.87 in my account. I could not be able to paid my rent, phone bill, and light and gas. Some of my bills could not be paid. The young...

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Iv' e been a customer for 10 yrs. I had a receiver replaced back in April 08 because the prior one was not working properly. When I called the guy told me they would send a newer one at no charge. At no time during the conversation did he say that excepting this unit I agreed to a two year...

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Beware when signing up for Direct TV. I recently signed up for Direct TV. Two days later, I called to cancel because the service turned out to be inferior to my cable service. When I spoke to Direct TV, they informed that service could only be cancelled within the first 24 hours. After that,...

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I am having the same problem with Direct TV. I am trying to cancel my service and am getting the same $300 cancellation fee for the supposedly "2-year" agreement. When I contacted them to see what they could do to keep my as a customer, they said to check my email for promotions. However,...

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I dumped Comcast today for Cable TV. Now I am using Direct TV which is FAR better and I HIGHLY recommend it. Comcast Digital TV was terrible the sound was garbled due to lousy implementation and bad technology Now ALL my channels are digital quality and NO garbled audio. I get MORE channels...

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I signed up for a verizon/directv bundle for phone, net, dish (u all know the deals) and AFTER receiving a confirmation for installation letter in the mail I waited the 10 days it was supposed to take them to come out. On said day, they never showed so I called to see what the deal was. Apparantly...

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My area trees have grown to interfere with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satellite and his supervisor told him they would have a supervisor come...

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DTV the biggest scam EVER!!

Please DO NOT USE DTV for your service

Their Customer Service is terrible "If we can call that Customer Service» and the way they talk to the customer is even worse.

I asked for a supervisor and the lady told...

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I am also waiting for my BigTV installation for last 8 days... have already registered so many complaints to CC but I guess they must be having too many complaints to handle. Most annoying part is that the CC will always give you response like "our engineer will contact you today and will...

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Dish network has turned into a nightmare for me. It has been over two years that we keep getting calls from Dish network customer rep soliciting new business. Now i live in a condo where we have our own cable picked by the association. We have explained it to them so many times yet they still...

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When Direct TV states that when your 2 year contract is over and you cancel your service you get to keep the dvr...this is a blatant lie! I have been told by at least 3 sale reps that it is true but when I cancelled my service they demanded the equipment back or I will be charged for it.

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I bought Big TV DTH on Aug 24th 2008, in Reliance webwolrd bangalore, there told call toll free number, they will come and install within 48 hours. So i called and representative told, engineer will call u and install tomorrow and i waited full day (25th Aug), nobody called, from then am calling...

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I have been a customer of virgin media since June 2006, within weeks of signing up i had problems with my TV transmission.
I experienced loss of TV channels and poor picture and audio of channels that were available.
I ended up watching analogue TV and had to book an engineer to...

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Earlier this month my mother passed away. I rang VM to cancel her subsciption for her TV, Phone and Broadband Service. No problem. I was told that I was not to worry for a couple of weeks and to contact them when I felt I could make arrangements for the equipment to be collected. Fine. On the...

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I had DirecTV from Nov 2005 through August 2008. I honestly never had a problem with my service or the customer service until a few weeks ago(Aug 08). I purchased a new flat screen tv, and wanted to switch to HD service. When I called, the rep I spoke with informed me it would be $200 for a...