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Mobile & Cell Phones Complaints

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Cricket Wireless / Im complaint about insurace conpany with Cricket

Mets1204 on Jan 16, 2017
Cricket wireless service is a rip off with their insurance protection device by charging million of people protection for your device for 7 dollar a months. After you paying the phone insurance 7 dollar a months and you phone come out broke or defected. The insurance want to charge you 75...

Edgars Fashion / Edcon / Edgards insurance took my cellphone

Zandile Madondo on Jan 16, 2017
Last year(2016) beginning of December I accidentally dropped my phone (Samson A7 2016 model) and the screen cracked and was covered with ink. A week before Christmas I took it to edgars store in rosebank johhannesburg for it to be fixed through my insurance. After calling edgards daily...

Cricket Wireless / Unethical behaviour

goatfreak on Jan 16, 2017
Cricket wireless store located at 1810 vaughn rd, wood river illinois; on january 14 my wife and I had stopped at the above cricket location to check on getting a sd card put I her phone so as to give phone more storage capacity. Her phone, a motorola (no longer being offered) , could not...

Vodacom / Scam / account not corrected

Erika86 on Jan 16, 2017
VodacomAfter posting a complaint on Hellopeter (please see attached) someone phoned to inform me that I will be credited. Well needless to say I haven't been credited to date. Then on 21 Dec I phoned Vodacom because I keep receiving sms's regardibg an unpaid amount. The person informed me...

Vodacom / Cancelled contract still reflecting on my name/credit report

Hayley Brummer Coetser on Jan 16, 2017
Good day To who it may concern I have been trying for months now to resolve the issue of my cancelled contract still reflecting on my name/credit report. (Cancelled feb 2016) Reference numbers as follows to email: legal. Collections@vodacom.Co. Za Ec-04iw-2vl0c1 fwd: query Ec-0495-1dby4f...

Cell C / Wifi modem - access denied due to incompetancy

DaphneArchary on Jan 16, 2017
On the 03rd of april 2015 I took a wi-fi modem device at the dealer 3657835 which upon subscription the monthly installment was r99 per month. The sales consultant then advised me that there is an additional amount we can chose to allow the access to exceed by. I chose r50 maximum for the...

Vodacom/elite Mobile / Upgrade delivery and defect exchange

Anita Van Der Merwe on Jan 15, 2017
I was phoned by elite mobile on 1 dec 2016 to upgrade - as my vodacom contract was due. I queried the company as I don't know them. They act as a 3rd party that phones on behalf of vodacom in order for me to upgrade. I did the upgrade, and received a sms that delivery will take place 24...

Vodacom / Misleading information leads to me being double charged

Maxidore Meyer on Jan 15, 2017
On 22 November 2016 at 14:45 I called Vodacom upgrades department on 08217844 and spoke to Zanele to enquire about when I can upgrade without paying 2 device fees. She informed me that I was able to do so already. I asked her if she is sure of this as the assistant at the vodacom branch in...

Metropcs / I just paid my bill on the 24th they cut my phone off soon at home $59 then I have another thing it says I owe me $129

Mario Johnson on Jan 15, 2017
MetropcsPay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing...

Awok.com / fantasy wireless charger for smartphones

WARREN ROMAN on Jan 15, 2017
I have bought x3 wireless chargers from AWOK.COM immediately after i have recieved the goods i found not one of them are working, i then went online to log a complaint but the system was not updated it still said the product is in delivery. More then a week i tried to log a complaint and...

Opera Telecom / Charges on my mobile phone bill

Helen T1703 on Jan 14, 2017
In December I was charged 4 premium texts at £1.50 each from this company but did it receive or send any of these. I also have 3 on my January bill but again no premium texts in January. These charges have only started happening since I upgraded my phone. Please can you stop these and refund...

Badoo / Messaging

sexy rosay on Jan 14, 2017
Pls how can I restore my Badoo back on track, I got block reactivated my account but I can send messages but can't receive any feedback from my contacts, what is going on with my account.

Vodacom / Illegal sim swap and twin call activation

Anél on Jan 14, 2017
In august someone at vodacom did a sim swap and twin call activation on my account and stole r4900.it's been 5 months and vodacom is still investigating. ref 001fuac5ctv2hbj9 Dear bennie Thank you for your email. Kindly be advised that i have requested our back office management to provide...

Vodacom / Prepaid airtime and data disappeared again.

Sam Davids on Jan 14, 2017
Hi I'm disappointed with the current service from Vodacom which was good until i decided to buy a 12 month prepaid 1gb data plan.Since then my airtime and data has started disappearing and the data warning notification service that Vodacom has been sending me, although it's not a...

Mobile Telephone Networks [MTN] South Africa / Customer care contract

Katlego Molokomme on Jan 13, 2017
I have upgraded my cell phone in Oct, in Nov i got billed extr and so is Dec, on Dec the 17 i called and complaint, i was given ref, apparently this person i spoke to didn’t escalate fully so query not, i was given another ref 7709…again this person didn’t provide my cell number to the billing dep called in 0n 14/01/2017, am given this ref REQ775

Souq.com / No refund

Khan Micky on Jan 13, 2017
Souq.comI had paid for an iphone 6 with facetime at souq.com in saudi arabia (order number: 3087145083482 placed on 03 January 2017). Then i immediately cancelled in 1-2 hours before the item was shipped. I recieved a confirmation email that the money has been refunded back to my credit card and...

Vodacom / Vodafone smart mini 7

Claudia Port on Jan 13, 2017
Last month I bought a Vodafone smart mini 7. I have to say, it has been one of the worst purchases I have EVER made. Unfortunately my last phone packed up and because I had an Eastgate shopping voucher, I was lucky enough to have been able to purchase a new phone or I wouldn't have had the...

Cell C / Block a stolen phone

ULS on Jan 13, 2017
My phone got stolen on wednesday and I called cell c early morning on the 12 dec annd requested for then to block the phone after I discovered the person who stole had access to all my personal information and wanted money in exchange to not misusing it. I went to open a case, that wa...

Cell C / Disturbed customer regarding appalling service

My complaint is regarding the service i have received from Cell C regarding my faulty iPhone 6s After doing the update in October i realised that my phone was faulty and was not connecting to wifi and my battery did not last.I went to the V &A store and was advised that it takes 21 days to...

Vodacom / Vodacom - eastgate branch

Tanya Schmidt on Jan 13, 2017
Visited the eastgate branch on sunday, 8th january to obtain a contract for my mom, gwen schmidt. She has had a prepaid account with vodacom for many years. We dealt with the service consultant, funny. He helped us to sign up for the 12-month contract of 1gb per month. To date the data ha...
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