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I purchased 320 sq ft of shaw versalock flooring. this flooring would not lie down evenly as its locking system was defective. I proved this to be true by use of a micrometer and shaws own installation expert concurred with me that there is a problem with the flooring. I followed the instructions...

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This company installed the tile floor in the kitchen an bathroom of an older home my husband & I purchased in late April, 2008. According to the individual we purchased the house from, he paid for the tile & concrete boards to be installed in the kitchen & that he work came with...

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DONT EVER HIRE THSI LOSER HE WILL RIP YOU OFF AND HAS A BUNCH OF CONVIC REJECTS ATTEMPTING TO LAY FLOORING.

THEY WERE SO BAD I HAD TO FIRE THIS GOON AND HIS LACKIES HALF WAY THROUGH THE JOB...

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CUTE ADS- RUDE SALES REPS in Texas!

We had a in home quote done today by Rex here in the Ft. Worth Texas area. Rex showed up and when bringing in the carpet samples he first spit on my driveway as he made his way to his truck. When we asked how much carpet was per square foot...

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On May 29th 2008 I place two orders with Empire Carpet with sales rep Mr. Phillip Dorminey. Order # 1 (U050173) for $5, 189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for cancellation...

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First warning was a salesman who continually sniffed and jostled his nose in a jerky fashion, making me concerned that he might have a drug problem. In Aug 2009, he measured the room to be carpeted incorrectly. The first install team couldn't install the carpet due to the mismeasurement....

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My husband and I spent over 7, 000 to put Bella Ash wood floors in our home. We thought they were a reputable company. I was assured of quality work and a good product. I met with their installer an older contractor mr. Parker who seemed knowledgable of his job. A week later two young men arrived...

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Shop Anywhere Except Empire Today

I contacted Empire Today online back in July, 2009 to schedule an in-home consultationfor hardwood flooring installation. The sales rep immediately nixed my plan for hardwoods and pushed the idea of laminate flooring because I have 2 small dogs....

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NATIONAL EMERGENCY!!!
Here in America,
We are not SAFE!!!
The inspection system stinks!!!
The Department of Building & Safety and The Department of Health Service do not do their job correctly and constantly break the law!

About 2, 000 000 people...

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I put a new vinyl floor down in my bathroom [DIY], and in the process of hooking up my toilet, I broke the water supply line. Because my condo is 30 years old, I couldn't just replace the hose. The valve and all had to be replaced. I felt it was beyond what I could handle myself, so I called...

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Bought 1165 feet of Select Brazillian Koa flooring for $4, 700. Had it professionally installed and within a day realized how easily the finish scratched. Just walking on the surface in shoes caused noticable scratches. Moving furniture or operating a wood floor sweeper left visible marks on...

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I have major problems with the results of my hardwood flooring install (serious permanent damage to my home caused directly by their installers, among many other problems). I am trying to find a contact for my complaint beyond the general customer service. The woman I have been working with...

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Empire Today did not honor their contract that was signed by the installation respresentative at the time of service. They went up on finance charges without notification. I was repeatedly placed on hold, transferred and disconnected as I was trying to get this resolved. I was transferred from...

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We purchased 4" white oak select through www.flooringwarehousedirect.com. The lumber was milled by Taylor Lumber. The floor cupped and we hired a National Wood Flooring inspector whose analysis said the wood was over dried. Taylor's sales manager, who we understand is not a NWFA inspector....

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I had a Berber carpet installed about a year ago. It is of the poorest quality imaginable. It has started to shed and is wearing and matted down. I just threw thousands of dollars away. DO NOT USE THIS COMPANY UNLESS YOU WANT TO THROW YOUR MONEY AWAY!!...

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My carepet was installed in April of 2009, I picked out a rather expensive carpet I was told how to care for the carpet to keep it looking fresh. My major concern was that I have carpet that did not matte and look run down. We do not wear shoes in the house I vaccum once each day and my carpet...

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When we were ready to move into our new home, we called Empire 2 days before our furniture was due to arrive. We asked about getting carpet put into 3 rooms which were not carpeted. We had a very nice sales lady who showed us samples and measured the rooms. Her pricing came in right at $2600...

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DON'T USE THIS COMPANY!!! 3 months later and still no resolution. Installers damaged my freshly painted walls. It's been months of back and forth and people out to inspect fix 4 different times, and me having to give up valuable time and it's still not corrected. I would like...

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This guy begged and pleaded to be paid before all work was completed. He left us with some half finished stuff. He is not a man, let alone a man of his word. He should be smoked.

Mike
Albuquerque, NM...

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We were having carpet scheduled to be installed on a Monday at 9:30am. When no one showed up for a couple hours I called to see where the installers were. They said they didnt know and didnt know when they would show up. Come to find out they finally tell us that they accidently scheduled it...