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20 Session Gym Card

Posted: 2008-10-01 by Kristy  [send email]
Customer Service?
Complaint Rating:  0 % with 0 votes
I brought a 20 session gym card with a gym I had been going to on and off the past 10 years. After using the first session on my card I had accidentally misplaced my card and kindly explained the situation to the gym staff and showed them my receipt to get a replacement card. The gym staff then...
Comments Australia Fitness Centers

24 Hour Fitness

Posted: 2007-03-06 by Robbie Williams  [send email]
Car dealership workouts
Complaint Rating:  100 % with 2 votes
All I want is a simple workout, a weight room, a water fountain, maybe a shower. I'm not picky. And you may want the same. Walk into a 24 hour fitness, and you will find a room full of salesmen, racks full of get-leans, get-bulked, and get-laids, a meat market of fake tans, and somewhere...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2007-03-18 by J Baker  [send email]
Harassing phone calls
Complaint Rating:  100 % with 2 votes
Like to sleep in on your weekends off? Like to not be a slave to answering your phone every hour when not at work? Not if 24 Hour Fitness wants to ask you again and again and one more time again if you paid your renewal -YES and while we're having this chat AGAIN do you want to upgrade...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2007-08-08 by Ray Harwood  [send email]
Guest Pass refusal and rude treatment!
Complaint Rating:  100 % with 4 votes
I am a long-time 24 Hour Fitness member (since 2001 or before) who has been happy with the clubs and the service since joining. I am shocked at the lack of respect and disregard in the handling a simple, guest pass use and membership request for my son, by all levels of employees of 24 Hour...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2007-09-06 by Donna LaFevers  [send email]
Unauthorized charges!
Complaint Rating:  100 % with 3 votes
After my previous complaint (see 8/21/07) against the Ft Worth TX 24 Hr Fitness I was told by management that I would not be charged for not giving 30 days notice before leaving and that I would be reimbursed for the month of August since I was threatened with having my membership revoked and...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2007-08-26 by LIBERATO BUBAN  [send email]
DISRESPECTFUL AND RUDE EMPLOYEES
Complaint Rating:  100 % with 3 votes
Every time I work out at the GARDEN GROVE location in ORANGE COUNTY CALIFORNIA the employees at the service desk seems so busy talking to each other about nothing and most of the time when an associate is alone that particular employee is spaced out or looking somewhere. When you gave your...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2007-09-24 by Elizabeth  [send email]
Rip off, unauthorized charges!
Complaint Rating:  100 % with 1 votes
In addition to the numerous complaints I see against this company, I think we should all ban together and sue 24 Hour Fitness , or at least be able to join the ongoing lawsuit filed in California, I live in Colorado and from what I have heard, they are nothing but a big rip off. I guess if you...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-02-13 by Jerry  [send email]
Deceptive advertising and harassment!
Complaint Rating:  100 % with 2 votes
I've been a 24 hour fitness (in Hillcrest, San Diego)member for almost 6 years now. When I rejoined the gym and prepaid for 3 years in Jan 2007 to receive 5 free training sessions as advertised, the trainers were not available during the day or early evenings because they got other paying...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-04-28 by Lesly  [send email]
Terrible company!
Complaint Rating:  67 % with 3 votes
I canceled my membership when my friend who worked in internal investigations for 24 Hour Fitness was terminated for what I believe is whistle blowing. Heres the kicker, it took 24 Hour Fitness 5 months (after I notified them of my request) to cancel my month-to-month membership. They continued...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-04-28 by Jamie  [send email]
Crime at 24 Hour Fitness Locations
Complaint Rating:  0 % with 0 votes
I cancelled my membership after my friend who worked in internal investigations for 24 Hour Fitness was terminated for what I believe is whistle blowing. Here’s the kicker, it took 24 Hour Fitness 5 months, after I notified them of my request, to cancel my month to month membership. They...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-04-28 by Jamie  [send email]
Crime at 24 Hour Fitness Locations
Complaint Rating:  100 % with 1 votes
I cancelled my membership after my friend who worked in internal investigations for 24 Hour Fitness was terminated for what I believe is whistle blowing. Here’s the kicker, it took 24 Hour Fitness 5 months, after I notified them of my request, to cancel my month to month membership. They...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-07-10 by michael vilkin  [send email]
heat/lack of air conditioning
Complaint Rating:  0 % with 0 votes
I tried working out at the gym, and the workout area is not ariconditioned that I could tell, nor can the windows open. I saw only one fan moving the air. because of the people working out it was hot and humid. I asked the front desk if there was any time of day when they air condition the workout...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-08-07 by Roger  [send email]
Unhelpful Staff - Can't Use Equipment
Complaint Rating:  50 % with 2 votes
During 2008, I have been working out at the Concord CA Sun Valley Mall facility, and I am amazed at the bad service the staff and managers provide. My understanding is that Carlos is the General Manager, and a man named Damon is the "floor manager". Both men are polite, but they have...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-08-07 by Roger  [send email]
Bad Management - no preventing of abuse between members
Complaint Rating:  100 % with 4 votes
Regarding the Sun Valley Mall 24 Hour Fitness facility, I spoke with a manager named Damon today...and Damon is a nice man, but, he and his co-manager Carlos are upholding company policies which are abusive to customers.

My major peeve is that the 24 Hour Fitness policy is for...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-08-07 by clau  [send email]
Rude treatment and the worst employees
Complaint Rating:  100 % with 2 votes
I have been a member of this gym for more than two years, until today. I had a bad experience in the Pasadena branch, where the staff is the worst, they have a guy who is personal trainer, by the way he is kind of overweight to be, but they went with an idea of leaving an special area for personal...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-08-08 by alilit  [send email]
pushy and harrassing
Complaint Rating:  100 % with 4 votes
For the past 2 weeks I've been fending off repeated phone calls from 24 Hour Fitness. I went in there simply to inquire about a membership, get a flier and leave to do my research and decide for myself. What I got was a high-pressure sales pitch. They told me they didn't have any fliers,...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-08-25 by jayc  [send email]
Gym falling apart
Complaint Rating:  100 % with 1 votes
The Family Fitness Center on Bellflower and Spring st. is falling apart. Broken mirrors, ungodly locker room stench, and disabled workout machines are a constant factor here. I never see an employee wiping down body fluids on benches left by indifferent patrons or employees making sure that...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-10-01 by sixsigs  [send email]
Monthly Membership Dues
Complaint Rating:  100 % with 3 votes
My wife and I have been members/clients of 24 Hour Fitness since 1997 where we joined the club in Pleasanton, CA. We moved to Missouri and have been trying for 4 months to cancel my wife's membership (she gets her workout chasing 4 kids). She has called several times and was told 24 Hour...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-10-02 by MARISSA WILLIAMS  [send email]
MISLEADING, DISHONEST, AGRESSIVE, RUDE,
Complaint Rating:  100 % with 2 votes
I WENT TO 24 HOUR FITNESS ON 09/04/08 TO RECIEVE INFORMATION ABOUT A GYM MEMBERSHIP.

UPON RECIEVING THAT INFORMATION IT WAS ASSUMED ID BE PURCHASING THE MEMBERSHIP THAT DAY, WHICH I HAD NO INTENTION OF DOING AS I DIDNT HAVE THE MONEY.

I WAS ENCOURAGED TO LEAVE...
Comments United States Fitness Centers

24 Hour Fitness

Posted: 2008-10-13 by Helene  [send email]
restriction of services
Complaint Rating:  100 % with 1 votes
I have been a member of 24 Hour Fitness for over 20 years and was told the advantage of this membership was the number of gyms across the nation that I could use. I recently visited the new 24 Hour Fitness on ElCamino Real in Millbrae, CA. The sign on the building showed the 24 Hour logo, but...
Comments United States Fitness Centers

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