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Sears lack of customer service, lies, and dis-information

Several of my acquaintances have suffered the “frustrating maze that is customer service at Sears” as mentioned in the 2009-08-19 complaint submitted by “Kenmore No More”.

My experience...

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VERY POOR SERVICE. As i sit on the phone this time, its been 5 minutes waiting for a manager to answer a question aster trying to call customer service and nobody will answer i called the bakery department. This store manager does not know how to run a store. i am a business owner myself and...

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Bought items from the Newport News store and an employee said that they checked on the item to see if it was broken (Johnathan Everman)and so we bought the items went in on 11/14/09 to pick up the items and both of the 2 that the Newport News store had were broken, so the customer service called...

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I ordered a 36 cup cake cake and the label read 24, I called the store to let them know that I received 24 instead of 36. The first person I spoke to was very helpful, upon arrival 2 employees were discussing an order and ignored our presence. After listening to their conversation and seeing...

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I was shopping in Walmart in Cromwell, Ct about Nov. 11.
I am disabled, can not lift more then 10lbs due to multiple surgeries. I had managed to drag a 21lb bag and a 21lb container of litter across the shelf then let it drop into my carriage, (locating an employee takes 15 minutes or...

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I called there this morning and spoke with someone about price-matching. The woman on the phone told me they DID price match and told me what I thought were all the "rules" that they followed to do so. Only after getting to the store and wasting more than an hour of my time did they...

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Every year I buy K-Mart Christmas decorations. But every year the outdoor, clear plastic, electric candy canes have to be bought because the peg you put in the ground always breaks. Usually I at least get them in the ground and they break getting them out, but this year they broke before I even...

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I bought few baby food jars (Heinz) from Colchester ASDA just few days (5 days) from their expiry dates. I bought them on 25th of January and they expired on 31st of January 2009 and even saw them on the shelves the day before expirry date. I discussed my concerns to customer service manager...

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The card was easy to buy as a gift card that was marketed as usuable anywhere Visa is accepted To activate this card was a big pain and took almost two hours of repeating and repeating and repeating the information requested. I tried both the computer and the phone number listed and neither...

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When my refrigerator quit working, I was scared. I had, of course, just gone to the grocery and I wasn’t sure I could afford another in time to save my food. I work a minimum wage job and two part-time minimum wage jobs in order to make ends meet. I am divorced with two small children...

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On April 30, 2009, I purchased a bag of Quakers Rice Snacks that are on sale. Today, I started eating some of my snacks and come to find out that they expired on June 4, 2008. That is not good and definitely since they were processed with peanuts (possibly) and good have been one of the batches...

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After going through a total saga with Tesco's, over the last 6 months, I HAVE A WORD OF WARNING TO FELLOW DRIVERS OUT THERE! if you value your sanity please stay away from this organisation. As a result of their 'PERSISTANT HARRASSMENT OF ME', which has taken me to the point of...

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On "Black Friday", November 28, 2008, I purchased a new microwave from the local Sears store. I don't normally shop on that day, but our MW had just stopped working and Sears was offering a very good deal with a $20 rebate. I was given a rebate receipt which stated I must either...

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I have now worked for morrion's for a number of years now and have and still am suffering from bulling and intiadation I am not the only one to suffer this treatment dished out by the night manager Gwyn Jones and belive that this bullying is not limeted to one store (newtown powys wales...

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I suffer with sight problems i approched the help desk of my local store to ask for help filling in a lottery ticket and was refused in a nasty manner. i made a complaint to the head office in leeds and was given an apology. i was then contacted by the store manager and given another apology...

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I bought a rally rush experience for my boyfriend for his birthday and we were late activating the voucher so the company asked us for £15 late booking fee which i paid. i sent a cheque off registered post and after a few weeks of not hearing anything i phoned them and they said they had...

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Having received my e voucher with free delivery code M4 FD FD 47 Saving £4.50 on all orders placed and delivered on or before the 12th March. I decided to place my order on the 11th March for delivery the following day. This would mean i was within the time frame of the free delivery service...

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the phone number for this site is 866-691-4944, they try to keep the funds saying that they are non refundable...be forceful and demand they return the funds to the account...

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I ORDER 2 FLOWER GIRLS DRESSES ABOUT 2 MONTHS PD FOR RUSH... MY WEDDING IS OCT 30 2009 I RECIVED THE DRESSES ON THE 20TH. I HAD THEM TRY IT ON THEY LOOKED CRAZY THERE WERE TWO SIZES TOOOO BIG.. THE LITTLE GIRLS ARE AGE 5 7 THEY ARE REALLY SMALL KIDS.. I HAD NOTHING BUT PROBLEMS WITH 2 DRESSES...

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On 10-8-09 I ordered a gift online for a co -worker After I ordered the gift, it stated, I would receive a confirmation email. Before going to work on 10-9-09 I saw the confirmation email and it stated the gift would arrive too late. I called immediately to cancel the order. I was informed the...