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Cruise Lines Complaints

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Viking River Cruises / Air Travel department

John Duttenhaver MD on Jul 25, 2016
In August 2015 my wife and I along with three other couples from Savannah booked a 7 night Viking River Cruise from Amsterdam to Basel for $15, 491.00 per couple. At the same time our local travel agent found $4200.00 per business class flights from Savannah to Amsterdam with one stop in...

Jadrolinija / Ticket purchased from AFerry not honored

Diane Martin on Jul 24, 2016
Jadrolinija reference number: 3358294 AFerry Booking ref.: 7278660 On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I made the outbound trip. When it came time to make the return journey on November 12, 2015, I was refused entry...

Motel 6 / Room / our stay / lies

April Rhodes on Jul 18, 2016
Motel 6Motel 6 Biloxi/Ocean Springs 14203 cook Rd 39532 +12282440232 Check in Saturday, July 16, 2016 - Check out Tuesday, July 19, 2016/ 3 nights, 1 room. 4 adults. Conformation # 8084718482056. On the website, I requested a roll away bed. When we got here we was told they were all taken. We...

Carnival Cruise Lines / Resolution of a problem

Ebenid Bonilla Alverio on Jul 9, 2016
July 9, 2016 To: Carnival Cruise Lines Hi, my name is Ebenid Bonilla Alverio and I’m one of your VIFP members. The reason that I’m writing is to see if you can help me. I booked a cruise to Alaska to surprise my husband on his Birthday. We have been spoken of talking this cruise for the last 4...

Viking Cruises / Did not get what we paid for -Bait and Switch -Fraud- False Advertising

Griffstutu on Jul 9, 2016
We booked two years in advance and paid in full prior to the Viking Star being built. We purchased the Vikings Homeland Criuse and sailed June 12, 2016. There were eight people in our group and we booked four cabins, Junior Suites. We requested that the cabins be adjoining. We arrived to...

Carnival Cruise Lines / Bad service

Dobby on Jul 5, 2016
I have never been so disappointed in the service response I have received from Carnival. After what will be our 11th cruise, if something does not change when we arrive at port I will be done for good with Carnival. We are cruising on the July 10th cruise out of New Orleans. I have a...

Carnival Cruise Lines / Customer Service

Teaganvickers on Jun 27, 2016
Carnival Cruise LinesMy husband and I decided to take a 3 day cruise on the Carnival Fantasy to Nassau, Bahamas for our honeymoon. This was both of our first cruises, and it will be our last. The first day on the ship was decent, except there was no room in the pool to not touch a strangers belly or get hit in...

Viking River Cruises / Booking Policies Very BAD

vaugen on Jun 27, 2016
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel. We also cancelled ours... This is the problem. First they retain 20% of the deposit and then market that the 80% will be refunded in 30...

Carnival Cruise Lines / Cruise cancelled without proper notification

Kris J Reiter on Jun 26, 2016
6-26-2016 VIFP card # 22739435 My wife and I booked a trip for our 20th anniversary using a promotion that we received from the casino on a prior Carnival cruise. We upgraded the offer to a suite and the wife tried to pay the balance of the cruise at the time of booking, but the person she...

Princess Cruises / Discrimination

Cruising Bard on Jun 18, 2016
I received an email offer from Princess Cruises Casinos for a complimentary one-week cruise (not covering sundry expenses) sailing in November 2016. But as I read through the conditions for eligibility, this was their stipulation: Offer only available to residents of the US or Canada...

Carnival Cruise Lines / Carnival cruise lines is trying to make me pay for 2 premium drink passes. I want a drink pass but my fiancé cant drink, doesn't drink

shakem25 on Jun 16, 2016
My name is Scott and I just booked a cruise for myself, fiancé and my 2 boys. After that as I have done with other cruise lines, I tried to purchase a premium drink pass. I tried to do this online, it would not let me purchase just one, it said I had to purchase 2. I then spoke with someone...

Carnival Cruise Lines / Accommodations, Service, Experience Entertainment

Deanna Kastner on Jun 15, 2016
Carnival Cruise LinesCarnival Ecstasy – Eastern Caribbean Port Charleston SC Cruise Date May 29 – June 5 My husband and I just returned from what we could classify as a 2 star experience cruise remarking that this will probably be our last cruise with Carnival. Which is unfortunate. Our previous experiences on...

Carnival / Terrible crew

Amanda on May 26, 2016
I am very disappointed with Carnival and will not use them ever again. I was on a cruise with my son and we asked for some assistance and help. It was really complicated for me to get my son on board because he was in a wheelchair and I'm not that young and healthy anymore. I asked crew...

Viking River Cruises / Air Arrangements Totally Wrong 3 Times

Dr BD on May 23, 2016
August 2015 booked a Viking River Cruise for June 26th 2016 to July 3rd 2016 -- Paris to Normandy Beaches. Paid extra for a stop in London for my mothers 90th birthday celebration via Viking. Received good airline arrangements initially via email. I called Viking to check the airline...

Norwegian Cruise Line / Caribbean Cruise - Norwegian Gem

Ian P. Hughes on May 18, 2016
On Saturday, 12th March, my wife and I set sail on our first (and probably last) cruise with Norwegian Cruise Line departing New York for the Caribbean. Regrettably, this cruise in no way lived up to ‘the best cruise vacation you’ve ever had’. Bearing in mind the excessive response time a...

Carnival liberty / Failed to make port of call

Ronald Childers on May 14, 2016
We were taking 18 high school seniors on the vacation of a lifetime to cozumel and Progresso Mexico. May 7th 2016 sail date. First 2 days at sea was great. Our excursion in Progresso was fine also. But we were stranded in Progresso overnight cause of high winds. So we were not able to sail...

Carnival Cruise Lines / Carnival Cruise Lines (Inspiration)

Marjorie Murray on May 12, 2016
Frustrated and Upset!! This was my 3rd sail on Carnival and the very first complaint I have ever had to file. My two sisters and I set sail April 1-4, 2016. My sister’s ages are 59 and 61 years of age. One is a cancer survival patient and the only one survived a stroke. First, I paid additional...

Viking River Cruises / Cruise Not Taken

J Field on Apr 23, 2016
My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship...

Viking River Cruises / Trip cancelled-what is a ship re-deployment?

elaine47 on Mar 20, 2016
Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship...

Oceania Cruises / Overall complaint about the cruise

Reviewer84413 on Mar 5, 2016
We booked a cruise on Oceania' Riviera from Miami through the eastern Caribbean. The entire cruise was a disaster. We were delayed in boarding due the clean up process on board on 3/22/16. For the first 4 days we were exposed to the constant use of chemicals being applied ship wide...
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