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Cruise Lines Complaints

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Princess Cruises / Princess cancelled our trip then added insult to injury...

Platinum Member on Oct 19, 2016
My husband and I were scheduled to celebrate his 70th birthday on the Pacific Princess, sailing October 16, 2016. Less than 24 hours prior to our departure time we received an email from Princess saying the ship had run into rocks, putting it out of commission. We understand these thing...

Vacations To Go / Dishonesty and fabrication

anithapriya on Oct 18, 2016
We have booked a cruise for new year through vacation to go and the agent lied to me when quoted the prize and then blamed on the exchange rate of currencies. They never investigated the matter as said they would . I requested to listen to my telephone conversation with agent at the time...

Carnival Cruise Sensation / Email notes

ferrocarril on Oct 17, 2016
On are trip to Carnival Cruise #3QL9V1 was really disappointed the booking person told us that we will leave on Monday and come back on Friday morning my wife ask her three times about that and she said yes and also conversation was recorder so we book hotel in Miami for Friday and Sunday...

AFerry / Jadrolinija scam

Diane Martin on Oct 13, 2016
I posted the following information on this site on Sun 24 Jul 2016 at 16:28: Read Jadrolinija Jadrolinija Contacts & Information Posted: Jul 24, 2016 by Diane Martin Ticket purchased from AFerry not honored Complaint Rating: Contact information: Rijeka, Croatia, Croatia croatiaferries.com...

Duane Lemon / Due to hurricane matthew we were unable to take the cruise

Duane Lemon on Oct 10, 2016
Our booking number is 3QD6V1. The Port Canaveral was closed and not reopened until 7pm on 10/8/2016 due to the hurricane. We would have had to drive all night from Tennessee to meet the ship. We are 75 years old and an all night drive is impossible. Florida had many electric outages and so...

Duane Lemon / Unable to travel to florida because of hurricane matthew

Duane Lemon on Oct 9, 2016
We were to leave today Sunday 10/9/2016 for a 4 day cruise but due to traveling conditions we could not make the trip. We planned to leave Tenn. on Friday 10/7/2016 but the port was being evaluated and there was no word that the ship would sail until 7pm 10/8/2016. We would have to travel...

Carnival Cruise Line / shore excursion "best price guarantee"

Golden Lover on Oct 5, 2016
My booking number is 8D4XG8. My name & email are on file so if you'd like more personal information, which I will not provide on a forum, you may email me & I will be happy to provide that to you. I found a shore excursion that matched EXACTLY with the one that Carnival is offering on the...

Carnival Legend / Refund

corona_rce on Sep 21, 2016
Was on the carnival legend when it took a sudden turn Aug 29 scaring the heck out of everyone including their own staff. We thought we were turning over while in the dinning room .Glasses breaking dishes falling and people running. People were actually getting life jackets. We got into...

Carnival Cruise Lines / Carnival pride ship

heather11 on Sep 5, 2016
To Whom It May Concern: We would like a full refund for the Carnival Pride that set sail on Aug. 28 from Baltimore. The entire experience is regrettable. We decided to take another cruise with Carnival after our last pleasant experience. This cruise was the complete opposite of our prior...

Viking River Cruises / Romantic danube disappointment!

Clare M Fannon on Aug 26, 2016
Viking River CruisesWe took this Viking Var Romantic Danube River Cruise for my husband's birthday and our 25th wedding anniversary, from Nuremberg (well actually Erlangen) to Budapest. Having seen the beautiful Viking commercials on television for years, we were enticed. It was our first ever cruise and we...

EmpireCruises / Ruined our party

Jizzi811 on Aug 25, 2016
I contacted these guys from EmpireCruises because I wanted to make a surprise birthday party for my husband. So I hired a boat and two weeks before the event I contacted these guys again and we discussed all the details including food and alcohol menu. I paid for everything in advance. On the...

Carnival Corporation / Unethical and dangerous lack of repair/maintenance

Rick Lee mee on Aug 18, 2016
Last week of July on the "Dream" more appropriately "Nightmare", A list of at least 15 items, many of them dangerous, including an out of control, floating ship within 20 yards of crashing into another ship!! I will not bother to itemize as it is obvious that Carnival has no...

Viking River Cruises / Travel documents mailed to wrong address for october 1, 2016 river cruise

Denise Harrison on Aug 18, 2016
My recent customer experience with Viking challenges the notion that they provide the “award winning” customer service they claim. My story begins with the purchase nearly 18 months ago of a two week Viking River Cruise from Budapest to Amsterdam. After the $16, 000+ purchase, we received...

Carnival Cruise Line / Service on carnival victory

Tiff Tiffany on Aug 16, 2016
My last cruise with carnival cruise line was totally unacceptable and very uncharacteristic of the cruise line. We sailed on the Carnival Victory out of Orland Florida. From the time we stepped into our cabin it went downhill from there . First we had to move the beds apart when we did we...

Carnival / Ruined our vacation!

Ron on Aug 15, 2016
This was our first experience with Carnival Cruise Lines and we will never use them again! They ruined our entire vacation! Ship was in a terrible condition, everywhere was dirt, staff members were rude and ignorant. Our room was a complete disaster! Everything there was dirty, towels they...

Carnival Cruise Lines / Deposit and Booking

Stuart Weber on Aug 4, 2016
I am a multiple cruise customer of Carnival. My wife and I booked a May 2018 Alaska Cruise and paid the promotional Deposit rate (about half of the normal deposit). Today I was notified that our cruise was cancelled because the ship would be dry docked in that period. No problem I thought...

Carnival Cruise Lines / Gratuities

JeanineBeck on Jul 28, 2016
I booked a Caribbean cruise as part of our honeymoon a couple of days ago - Tuesday 26th July. When booking I was given the option to tick or not tick to have gratuities added pre-travel. I did not tick this as I prefer to look after my own tips to those who make my cruise special. I do...

Viking River Cruises / Fraud

Bart Catalane on Jul 27, 2016
We paid approximately $13, 000 for a veranda suite room with a balcony aboard the Viking Jarl on July 24 for 7 days (booking number 4171516) and have now been docked next to a boat or wall 3 out of 4 days and have been told that will be the case for 5 out of 7 days. This is not...

Cruises.com / Cruises.com

HollyR on Jul 26, 2016
I have been on four cruises and each time I always go through the cruise line but I thought I would try them for once because my mom was using them and I can honestly say I will NEVER EVER use them again. Spent a lot of money and they told me when I booked the cruise that we will get on...

Viking River Cruises / Air Travel department

John Duttenhaver MD on Jul 25, 2016
In August 2015 my wife and I along with three other couples from Savannah booked a 7 night Viking River Cruise from Amsterdam to Basel for $15, 491.00 per couple. At the same time our local travel agent found $4200.00 per business class flights from Savannah to Amsterdam with one stop in...
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