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Cruise Lines Complaints

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Desiree Golembiewsky Teeny Office / Theft of personal information

Ma
marcelly james on Jan 19, 2017
Desiree Golembiewski has been stalking and harassing me for nearly two years. She even became friends with my friend just in a demented attempt to get close to me. Most recently, Ms. Golembiewski hacked into my email account where she obtained copies of my passport, drivers license and...

Carnival Cruise Lines / Smokers in next cabin/balcony

De
Deborah Norin-Kuehn on Jan 18, 2017
My husband and I recently returned from our first cruise, Jan 12-15 on the Liberty. This was a surprise for my husband's 50th birthday, and I splurged and booked a cabin with a balcony (#6-347). Unfortunately, the couple in the next cabin (#6-351) were chain smokers. Every time we went out...

Carnival Cruise Lines / Missed my cruise

Sh
Sherry Bisson Broomell on Jan 15, 2017
Dear, Carnival Cruise Line Hello my family and I were supposed to be on your cruise ship the Magic Jan.7-14, 2017 the 7-day Western Caribbean, but unfortunately our airline ran late getting us to Orlando on time. And I am letting the airline know we missed the ship. I called your emergency...

Viking River Cruises / Disappearing loyalty program

Ke
Kejee on Jan 14, 2017
I just booked my 8th river cruise with Viking and was very disappointed to find out they have discontinued their "Past Guest Travel Credit". What incentives do their loyal repeat customers now have to continue booking with them other than the cocktail reception for Explorer Society...

Carnival Cruise Lines / Customer care rep. Ivan ?

De
Deb Burton on Jan 12, 2017
I had booked a cruise with Carnival Legend for August 2017. The same day I cancelled the same cruise, I booked three cabins, I was told I would get a full refund of my deposit . Well after getting the phone run around I was connected to this "customer care rep. Ivan ". He was rude, kept...

Carnival Cruise Lines / Cruise drink package

Mi
I am writing because I recently booked a cruise that will depart Charleston on January 30th.  This is a Birthday celebration as my bday is January 29.  I am questioning your policy where as everyone in the cabin must purchase a drink package.  What if one person does not, cannot drink?  It...

Carnival Cruise Lines / receiving a refund

Ar
Artepp19 on Jan 10, 2017
On Jan. 8th we were scheduled to leave on the Carnival Vista out of Miami. The Northeast had a snow storm come up the East coast which in turn cancelled my 1st flight. I rebooked on another flight into a different airport with a different airline and that flight was also cancelled due to...

Carnival Cruise Lines / Liberty cruise

Dc
dcfoster on Jan 9, 2017
we were denied to board the Liberty Cruise ship because they could not read my birth certificate. My seventeen year old son had to be denied to cruise with his parents on his first cruise. We were very devastated about this situation. We had find different places to sleep each night with...

Carnival Cruise Lines / Refund and or a credit

Gr
Graham and Laws on Jan 8, 2017
It is said to say that my 14yr old daughter and myself were 2 of many victims caught in Fort Lauderdale shooting in the airport...I called carnival while in airport to advise them that we're being detained and can't make it to the cruise boat...Well after several different...

Carnival Cruise Lines / Carnival cruise - fantasy

Ra
Ragland family on Jan 6, 2017
We are not totally dissatisfied with our recent cruise experience but definitely not 100% happy. This made our 3rd cruise with Carnival and we have never had a bad experience and we plan to book again but wanted the following to be known: Upon arriving to our room we noticed that the floor...

Carnival Cruise Lines / Unethical practice

Ja
Jamie Parchman on Jan 6, 2017
I spend at least $10, 000 a year with Carnival cruise line. I booked 6 cabins one evening and spent over an hour on the phone with customer service to get thru the process. At the completion of booking, I realized I was not given the option to enter guests names. I tried to edit online...

Royal Caribbean / Service, amenities

Jo
Jordana2017 on Jan 5, 2017
First let me say that my husband and I cruised with Royal Caribbean several times and were very pleased with everything. We then were on a Carnival cruise for a family reunion (booked by someone else in the family). We were more than pleased with the food, service and amenities. This December...

Royal Sea's Cruises / Rude and unethical behavior fraudulent company

Sh
sharonnorman1 on Jan 4, 2017
I was calling my credit card company and the number was answered with a free vacation.(July 3, 2016)I listened and thought it was a wonderful gift. then the sales person added that I could upgrade to all inclusive and 5 star hotels with 7 day car rental. yup sounds too good to be true but...

Carnival Cruise Lines / Not honoring quote and quoting several different prices for the same room

Ta
Tanisha Banks on Jan 3, 2017
Date of incident January 1, 2017 and is ongoing. Booking number 5BD9C2 & 5BD8W6 totaling around $8, 000. Our entire family is flying from California, Georgia and Spain to be together for our once a year family vacation. My sister however was not able to make it this year due to the fact...

Carnival Cruise Lines / Employee behavior

Ja
JasmineB530 on Jan 3, 2017
Let me start by saying this is my boyfriend and I's first cruise. We spent about 4000 on this vacation after room, cheers package, gratuities, parking, etc. we were initially disappointed because no one ever bothered to give us details on the cruise like what muster on our cards meant or...

Carnival Cruise Lines / Discrimination/humiliation/security stalking/lawsuit

Ta
Tamarra Lewis Johnson on Jan 2, 2017
I purchased 5 cabins on the Carnival Vista sailing out December 24, 2016- December 31, 2016 and it was the ship to and from Hades. I have never been so humiliated in my life and my family was trapped on this ship with security on our tails and wasting time PROVING that another family told...

Carnival Cruise Lines / Horrible experience

Dr
DrProfTaf on Dec 22, 2016
Booking #: 3TV8J7 I usually sail with Royal Caribbean but I always hear of how great the Carnival Cruise lines were, so I decided to give it a shot. My cruise was suppose to set sail from Dec 15 - 18 from Port Canaveral but we actually was not able to board until 6:00 pm that night and did...

Carnival Cruise Lines / Denied on board of ship

Vi
Viney on Dec 22, 2016
My husband an i was scheduled to leave from new Orleans on dec 4 20016. At the last minute he couldn't find his birth certificate he had other forms an pictures still denied. We have been on many cruises an have been very pleased. We were treated we badly by the staff an was not letting me...

Glocell / Msc cruise promotion

De
DesireePillay on Dec 20, 2016
Desiree Pillay - UNIQUE CODE: 368135 My booking forms and all necessary documentation were sent to Glocell and TLC on the 3rd November. I was then sent new forms to submit which i have done on the 29.11.2016. I have email confirmation from Sheila Nankervis that my forms were received and...

Carnival Cruise Lines / Carnival cruise

Ye
Yellowgirl 76 on Dec 18, 2016
I took a cruise Dec 15-18, 2016 and it was the worst crew ever. We got to the port around 2 we were told that we couldn't check in til 6 we then called our travel agent and she said there was no communication on this matter and she didn't know why cause we should have be able to check in...
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