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Cruise Lines Complaints

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Carnival Cruise Lines / Customer Service

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Teaganvickers on 2016-06-27
Carnival Cruise LinesMy husband and I decided to take a 3 day cruise on the Carnival Fantasy to Nassau, Bahamas for our honeymoon. This was both of our first cruises, and it will be our last. The first day on the ship was decent, except there was no room in the pool to not touch a strangers belly or get hit in...

Viking River Cruises / Booking Policies Very BAD

Va
vaugen on 2016-06-27
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel. We also cancelled ours... This is the problem. First they retain 20% of the deposit and then market that the 80% will be refunded in 30...

Carnival Cruise Lines / Cruise cancelled without proper notification

Kr
Kris J Reiter on 2016-06-26
6-26-2016 VIFP card # 22739435 My wife and I booked a trip for our 20th anniversary using a promotion that we received from the casino on a prior Carnival cruise. We upgraded the offer to a suite and the wife tried to pay the balance of the cruise at the time of booking, but the person she...

Princess Cruises / Discrimination

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Cruising Bard on 2016-06-18
I received an email offer from Princess Cruises Casinos for a complimentary one-week cruise (not covering sundry expenses) sailing in November 2016. But as I read through the conditions for eligibility, this was their stipulation: Offer only available to residents of the US or Canada...

Carnival Cruise Lines / Carnival cruise lines is trying to make me pay for 2 premium drink passes. I want a drink pass but my fiancé cant drink, doesn't drink

Sh
shakem25 on 2016-06-16
My name is Scott and I just booked a cruise for myself, fiancé and my 2 boys. After that as I have done with other cruise lines, I tried to purchase a premium drink pass. I tried to do this online, it would not let me purchase just one, it said I had to purchase 2. I then spoke with someone...

Carnival Cruise Lines / Accommodations, Service, Experience Entertainment

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Deanna Kastner on 2016-06-15
Carnival Cruise LinesCarnival Ecstasy – Eastern Caribbean Port Charleston SC Cruise Date May 29 – June 5 My husband and I just returned from what we could classify as a 2 star experience cruise remarking that this will probably be our last cruise with Carnival. Which is unfortunate. Our previous experiences on...

Carnival / Terrible crew

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Amanda on 2016-05-26
I am very disappointed with Carnival and will not use them ever again. I was on a cruise with my son and we asked for some assistance and help. It was really complicated for me to get my son on board because he was in a wheelchair and I'm not that young and healthy anymore. I asked crew...

Viking River Cruises / Air Arrangements Totally Wrong 3 Times

Dr
Dr BD on 2016-05-23
August 2015 booked a Viking River Cruise for June 26th 2016 to July 3rd 2016 -- Paris to Normandy Beaches. Paid extra for a stop in London for my mothers 90th birthday celebration via Viking. Received good airline arrangements initially via email. I called Viking to check the airline...

Norwegian Cruise Line / Caribbean Cruise - Norwegian Gem

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Ian P. Hughes on 2016-05-18
On Saturday, 12th March, my wife and I set sail on our first (and probably last) cruise with Norwegian Cruise Line departing New York for the Caribbean. Regrettably, this cruise in no way lived up to ‘the best cruise vacation you’ve ever had’. Bearing in mind the excessive response time a...

Carnival liberty / Failed to make port of call

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Ronald Childers on 2016-05-14
We were taking 18 high school seniors on the vacation of a lifetime to cozumel and Progresso Mexico. May 7th 2016 sail date. First 2 days at sea was great. Our excursion in Progresso was fine also. But we were stranded in Progresso overnight cause of high winds. So we were not able to sail...

Carnival Cruise Lines / Carnival Cruise Lines (Inspiration)

Ma
Marjorie Murray on 2016-05-12
Frustrated and Upset!! This was my 3rd sail on Carnival and the very first complaint I have ever had to file. My two sisters and I set sail April 1-4, 2016. My sister’s ages are 59 and 61 years of age. One is a cancer survival patient and the only one survived a stroke. First, I paid additional...

Viking River Cruises / Cruise Not Taken

Jf
J Field on 2016-04-23
My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship...

Viking River Cruises / Trip cancelled-what is a ship re-deployment?

El
elaine47 on 2016-03-20
Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship...

Oceania Cruises / Overall complaint about the cruise

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Reviewer84413 on 2016-03-05
We booked a cruise on Oceania' Riviera from Miami through the eastern Caribbean. The entire cruise was a disaster. We were delayed in boarding due the clean up process on board on 3/22/16. For the first 4 days we were exposed to the constant use of chemicals being applied ship wide...

Carnival Cruise Lines / Fun Ship Shops closed

Pa
Patsy Smith on 2016-02-27
We have been on at least ten cruises with Carnival and only Carnival and this cruise was the worse. The Fun Ship Shops were closed due to being remodeled and we were not notified prior to cruise. I enjoy shopping in these shops and was very disappointed. Also, we stayed in room E153 and...

Viking Cruise Lines / Re: inaccurate, uncorrected Cruise statements

Ma
Marilee smith on 2016-02-06
After three calls to correct incomplete statements--that don't include the Nile cruise of (i believe) 2009 along with eastern European Odyssey & China Yangtze And being told each time that it was taken care of... I received latest statement INcomplete again. Since Viking seems unable to...

Viking River Cruises / River Cruise from Basel to Amsterdam departing November 21, 2015

Pa
Paul Bell 1 on 2016-02-06
We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered...

Celebrity Cruises / Reservations

Ri
RichardBi on 2016-02-05
Beware the "bait and switch" tactic. February 3, 2016 we had an extensive conversation with Jason, a Celebrity certified travel planner. He offered us a package on a 14-day Southern Caribbean cruise leaving Miami April 3, 2016. The terms of that offer were a mid-ship veranda stateroom on deck 8...

Costco / Messed up my online travel order (Loss of $966)

Va
Vaishali1 on 2016-01-25
I made my reservations with Costco travel on Jan 4 2016 for Cruise on NCL from Los Angelese for 7 days. Costco Travel has promotion of free package that I can add to booking (ultimate beverage package) during booking at no cost worth $966). As per their booking department I declined to...

Viking River Cruises / Helping disabled clients with Viking booked airline tickets when canceled

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Reviewer73048 on 2016-01-23
On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower...
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