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Cruise Lines Complaints

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Viking Grand European Cruise - Unsatisfactory Accommodations and Customer Service

Posted: 2015-06-28 by    tm72
Complaint Rating:  0 % with 0 votes
If I could provide 0 stars I would, based on Viking’s lack of customer service alone.

We were on the 15-Day Grand European Tour on Viking (Eisla ship) in March, 2015 from Budapest to Amsterdam. The staff in general was good, and the tours and food were definitely above average....

Viking River Cruises - Non delivery of 'promised' services

Posted: 2015-06-26 by    Dominic A
Complaint Rating:  100 % with 2 votes
Our 'Romantic Danube' cruise in May '15 was anything but!! The last third was a cramped noisy coach trip due to high water. This evidently happens numerous times a year - so why build the barges so high?? The advertized WiFi was non-existent, the advertized air conditioned cabins...

Viking River Cruises - Cruise on Rhone and Saone

Posted: 2015-06-17 by    Frederick S Williams
Complaint Rating:  0 % with 0 votes
This is not a complaint, I am amazed that friends of ours are getting a complete refund and 2K credit towards their next cruise. Their cruise was cancelled at the last minute, due to the ship being unable to leave dry dock. Way to take care of people Viking!...

Viking River Cruises - Sub-standard bus tour for the price of luxury river cruise

Posted: 2015-05-19 by    natalia1973
Complaint Rating:  100 % with 7 votes
I recently took my mother on a Viking river cruise from Basel to Amsterdam. This cruise was the 70th Birthday gift to my mother and was supposed to be very special. I did a lot of research before purchasing from Viking to ensure that the surroundings, program, activities and entertainment were...

Commodore Cruises and Events - Illegal retention of deposit

Posted: 2015-04-26 by    RRBlake
Complaint Rating:  0 % with 0 votes
Captain Morgan Proescher runs Commodore Cruises and Events. Yep, that means that Commodore Cruises are run by a Captain Morgan, or at least a would-be Captain Morgan. And the pirate culture is quite apparent if a dispute arises. To a pirate you can give them money all day long and that is just...

Viking River Cruises - Horrible customer service

Posted: 2015-04-06 by    lyanis
Complaint Rating:  75 % with 4 votes
My husband surprised me in 2013 by booking the "France's Finest" river cruise, departing in September of 2014, to celebrate our 40th wedding anniversary. He used funds we had been saving for a special trip for years. When we booked our trip they tried to sell us travel insurance,...

www.cruise.com - On Hold, long time

Posted: 2015-03-25 by    Monahan
Complaint Rating:  0 % with 0 votes
Booked a cruise with www.cruise.com. Very poor/slow service. When I went to pay, somebody by the name of Shanih (not sure of spelling) too details and then left me on hold for 15 minutes. Finally came back as if there was not a problem. No offer to let me know in advance and possibly phone me...

Avoya Travel - Competency

Posted: 2015-02-08 by    Fillinger
Complaint Rating:  0 % with 1 votes
I have just completed a contract with Avoya Travel and Celebrity Cruise Lines. The agent, Ellen S. bent over backwards to supply me with all of the information I reqested. I had read the negative reviews placed here about Avoya so I was apprehensive in entering into a contract with them. Ms....

A-1 Travel and Cruises Inc - They stole money, hadn’t provide any tickets and vanished somewhere

Posted: 2015-01-19 by    Pearson
Complaint Rating:  0 % with 0 votes
People, stay away from the company A-1 Travel and Cruises Inc. This company was real scam, ‘coz they took money for the cruises and provided nothing at all. They diddle-daddle too much and provided fake promises and blah-blah. This company stole my money and haven’t sent any tickets...

Viking River Cruises - Cities of Light Tour

Posted: 2015-01-14 by    Cabernet
Complaint Rating:  100 % with 3 votes
My husband and I are still in recovery mode from a November 2013 Viking River Cities of Light Tour. We arrived in Paris after a red-eye flight out of Newark with our tour group on Friday morning. Per arrangements made by Viking, exhausted, we proceeded to our seedy hotel room replete with stained...

Viking River Cruises - Loss of personal propertyy

Posted: 2014-12-20 by    Zowie1
Complaint Rating:  0 % with 2 votes
My epensive camera was stolen during a bus transfer while Viking had possession of my luggage. Viking should reimburse me for the loss but they take no responsibility....

Caribbean Cruise Line - Sales Fraud

Posted: 2014-12-09 by    OutOfMyPocket
Complaint Rating:  100 % with 1 votes
The travel agency is still at it ripping consumers off although they have thousands of BBB complaints and lawsuits. I am now one of many thousands that has joined the victim.

My trouble started in 2013 when I had the unfortunate pleasure of receiving a phone call from a well...

www.islandtradervacations.com - They lie and don’t provide any discounts

Posted: 2014-12-09 by    Frankie
Complaint Rating:  0 % with 0 votes
We booked cruise through the company www.islandtradervacations.com. It was real scam. They promised to provide the discount, if we would agree to attend their presentation. We decided to try and listened their presentation. Everything was ok, but after the presentation they didn’t provide...

www.ourdeal.com.au - Their deals didn’t include everything, but they didn’t warn customers about it

Posted: 2014-12-05 by    Elizabeth Wise
Complaint Rating:  0 % with 0 votes
I bought cruise to Sydney through the company www.ourdeal.com.au. It was real scam, ‘coz it was deal, they didn’t inform me about the additional charges and prices. I paid about $500 for the two tickets and it turned out that I needed to pay for the hotel, entertainment and other...

steiner - lies

Posted: 2014-11-26 by    s.a.s.a
Complaint Rating:  0 % with 0 votes

Ganda sejagat sdn bhd - letter of garant

Posted: 2014-10-30 by    santosh prasad pathak
Complaint Rating:  0 % with 0 votes
Ganda sejagat sdn bhdI land on malaysia on 24 october 2014. but immgration
stamp on my passport and give me NTL no.is my malaysia apply
finished ..I cannot apply future .please advise me. please check
this immgration clearence letter.is this fake or orginal? and tell
me detail about...

Viking River Cruises - Flight scheduling

Posted: 2014-09-19 by    Jerry Benningfield
Complaint Rating:  100 % with 4 votes
On Friday September 5, 2014 I made a reservation for the "Romantic Danube Cruise" with Viking River Cruises. Air
fare between Tampa, Fl and Budapest, Hungary was to be provided by Viking.

On Saturday September 6, 2014 I received the flight itinerary. When I called...

Viking River Cruises - Deceptive Offers

Posted: 2014-09-06 by    Jerry Benningfield
Complaint Rating:  83 % with 6 votes
Viking River Cruises

On Friday September 5, 2014 I made a reservation for the "Romantic Danube Cruise" with Viking River Cruises. Air fare between Tampa, Fl and Budapest, Hungary was to be provided by Viking.

On Saturday September 6, 2014 I received the...

Cruise.com - False advertising of discount

Posted: 2014-08-07 by    Jgielau
Complaint Rating:  100 % with 1 votes
I booked my wedding cruise with cruse.com and was promised a tour conductor berth (discount for our room) with booking through them. Through many emails and phone calls, and a lot of communication issues, along with awful customer service. I was told throughout that I would be receiving the...

Viking River Cruises - Non-service

Posted: 2014-07-18 by    Smart, curious lady
Complaint Rating:  100 % with 7 votes
Our experience was tainted by the absolute lack of problem
solving by Viking, caused by their limited customer service agents.

Viking accepts NO responsibility for their mistakes, even
when called, asked a question and their people give wrong or non-answers.

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