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Cruise Lines Complaints

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Viking River Cruises / Romantic danube disappointment!

Clare M Fannon on Aug 26, 2016
Viking River CruisesWe took this Viking Var Romantic Danube River Cruise for my husband's birthday and our 25th wedding anniversary, from Nuremberg (well actually Erlangen) to Budapest. Having seen the beautiful Viking commercials on television for years, we were enticed. It was our first ever cruise and we...

EmpireCruises / Ruined our party

Jizzi811 on Aug 25, 2016
I contacted these guys from EmpireCruises because I wanted to make a surprise birthday party for my husband. So I hired a boat and two weeks before the event I contacted these guys again and we discussed all the details including food and alcohol menu. I paid for everything in advance. On the...

Carnival Corporation / Unethical and dangerous lack of repair/maintenance

Rick Lee mee on Aug 18, 2016
Last week of July on the "Dream" more appropriately "Nightmare", A list of at least 15 items, many of them dangerous, including an out of control, floating ship within 20 yards of crashing into another ship!! I will not bother to itemize as it is obvious that Carnival has no...

Viking River Cruises / Travel documents mailed to wrong address for october 1, 2016 river cruise

Denise Harrison on Aug 18, 2016
My recent customer experience with Viking challenges the notion that they provide the “award winning” customer service they claim. My story begins with the purchase nearly 18 months ago of a two week Viking River Cruise from Budapest to Amsterdam. After the $16, 000+ purchase, we received...

Carnival Cruise Line / Service on carnival victory

Tiff Tiffany on Aug 16, 2016
My last cruise with carnival cruise line was totally unacceptable and very uncharacteristic of the cruise line. We sailed on the Carnival Victory out of Orland Florida. From the time we stepped into our cabin it went downhill from there . First we had to move the beds apart when we did we...

Carnival / Ruined our vacation!

Ron on Aug 15, 2016
This was our first experience with Carnival Cruise Lines and we will never use them again! They ruined our entire vacation! Ship was in a terrible condition, everywhere was dirt, staff members were rude and ignorant. Our room was a complete disaster! Everything there was dirty, towels they...

Carnival Cruise Lines / Deposit and Booking

Stuart Weber on Aug 4, 2016
I am a multiple cruise customer of Carnival. My wife and I booked a May 2018 Alaska Cruise and paid the promotional Deposit rate (about half of the normal deposit). Today I was notified that our cruise was cancelled because the ship would be dry docked in that period. No problem I thought...

Carnival Cruise Lines / Gratuities

JeanineBeck on Jul 28, 2016
I booked a Caribbean cruise as part of our honeymoon a couple of days ago - Tuesday 26th July. When booking I was given the option to tick or not tick to have gratuities added pre-travel. I did not tick this as I prefer to look after my own tips to those who make my cruise special. I do...

Viking River Cruises / Fraud

Bart Catalane on Jul 27, 2016
We paid approximately $13, 000 for a veranda suite room with a balcony aboard the Viking Jarl on July 24 for 7 days (booking number 4171516) and have now been docked next to a boat or wall 3 out of 4 days and have been told that will be the case for 5 out of 7 days. This is not...

Cruises.com / Cruises.com

HollyR on Jul 26, 2016
I have been on four cruises and each time I always go through the cruise line but I thought I would try them for once because my mom was using them and I can honestly say I will NEVER EVER use them again. Spent a lot of money and they told me when I booked the cruise that we will get on...

Viking River Cruises / Air Travel department

John Duttenhaver MD on Jul 25, 2016
In August 2015 my wife and I along with three other couples from Savannah booked a 7 night Viking River Cruise from Amsterdam to Basel for $15, 491.00 per couple. At the same time our local travel agent found $4200.00 per business class flights from Savannah to Amsterdam with one stop in...

AFerry / Ticket purchased from AFerry not honored

Diane Martin on Jul 24, 2016
Jadrolinija reference number: 3358294 AFerry Booking ref.: 7278660 On July 24, 2015, I bought a round trip ticket from AFerry for the Ancona-Split-Ancona ferry. On August 14, I made the outbound trip. When it came time to make the return journey on November 12, 2015, I was refused entry...

Motel 6 / Room / our stay / lies

April Rhodes on Jul 18, 2016
Motel 6Motel 6 Biloxi/Ocean Springs 14203 cook Rd 39532 +12282440232 Check in Saturday, July 16, 2016 - Check out Tuesday, July 19, 2016/ 3 nights, 1 room. 4 adults. Conformation # 8084718482056. On the website, I requested a roll away bed. When we got here we was told they were all taken. We...

Carnival Cruise Lines / Resolution of a problem

Ebenid Bonilla Alverio on Jul 9, 2016
July 9, 2016 To: Carnival Cruise Lines Hi, my name is Ebenid Bonilla Alverio and I’m one of your VIFP members. The reason that I’m writing is to see if you can help me. I booked a cruise to Alaska to surprise my husband on his Birthday. We have been spoken of talking this cruise for the last 4...

Viking Cruises / Did not get what we paid for -Bait and Switch -Fraud- False Advertising

Griffstutu on Jul 9, 2016
We booked two years in advance and paid in full prior to the Viking Star being built. We purchased the Vikings Homeland Criuse and sailed June 12, 2016. There were eight people in our group and we booked four cabins, Junior Suites. We requested that the cabins be adjoining. We arrived to...

Carnival Cruise Lines / Bad service

Dobby on Jul 5, 2016
I have never been so disappointed in the service response I have received from Carnival. After what will be our 11th cruise, if something does not change when we arrive at port I will be done for good with Carnival. We are cruising on the July 10th cruise out of New Orleans. I have a...

Carnival Cruise Lines / Customer Service

Teaganvickers on Jun 27, 2016
Carnival Cruise LinesMy husband and I decided to take a 3 day cruise on the Carnival Fantasy to Nassau, Bahamas for our honeymoon. This was both of our first cruises, and it will be our last. The first day on the ship was decent, except there was no room in the pool to not touch a strangers belly or get hit in...

Viking River Cruises / Booking Policies Very BAD

vaugen on Jun 27, 2016
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel. We also cancelled ours... This is the problem. First they retain 20% of the deposit and then market that the 80% will be refunded in 30...

Carnival Cruise Lines / Cruise cancelled without proper notification

Kris J Reiter on Jun 26, 2016
6-26-2016 VIFP card # 22739435 My wife and I booked a trip for our 20th anniversary using a promotion that we received from the casino on a prior Carnival cruise. We upgraded the offer to a suite and the wife tried to pay the balance of the cruise at the time of booking, but the person she...

Princess Cruises / Discrimination

Cruising Bard on Jun 18, 2016
I received an email offer from Princess Cruises Casinos for a complimentary one-week cruise (not covering sundry expenses) sailing in November 2016. But as I read through the conditions for eligibility, this was their stipulation: Offer only available to residents of the US or Canada...
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