Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

Cruise Lines Complaints

Sort by: Date | Popularity

Viking River Cruises - Company is deceitful at best

Posted: 2015-10-07 by    jfinauburn
Complaint Rating:  0 % with 0 votes
We just returned from a Grand European River Cruise from Amsterdam to Budapest. Since we had heard rumors about water levels being low and some itineraries were being changed we contacted Viking several times prior to our departure. Each time we were told that out itinerary was NOT affected...

Viking River Cruises - Romantic Danube or Not!

Posted: 2015-09-29 by    Davezovr65
Complaint Rating:  0 % with 0 votes
We just returned from a much anticipated relaxing first River Cruise. We so looked forward to seeing the sights advertised by Viking not having to pack and unpack for a week. That didn't happen. The problem was low water in the Danube which caused us to miss many of the sights. No beautiful...

Viking River Cruise - Ship change due to low water

Posted: 2015-09-25 by    Karen J Geary
Complaint Rating:  0 % with 0 votes
We returned on September 21, 2015 from the Budapest, cruise, post Prague trip and were very disappointed that we had to change ships midway through the cruise down the Danube. Not only did we have to pack all of our belongings, but we were subjected to another 4 hour bus ride! When we asked...

Viking River Cruises - Deceptive communications and Deceit on water conditions

Posted: 2015-09-23 by    Reviewer31558
Complaint Rating:  100 % with 2 votes
We booked the Romantic Danube Cruise that departed August 28, 2015 from Nuremburg scheduled to Budapest. Three days prior to departure we were told of a vessel change but were not told that it was because the water levels were low and the boat could not get upriver. We had paid $12000 for one...

Viking River Cruises - Viking knew that the Elbe cruise would not sail

Posted: 2015-09-23 by    Becky Schoonover
Complaint Rating:  0 % with 0 votes
Booking #2357172. We are requesting a refund. We depart from 8/25/2015 at 11:25AM on our way to Krakow, Poland for the 1st leg of our supposedly leisurely vacation. At 2:25 PM 8/25/2105 I received an email from, Senior Mgr, Cust Relations, Viking Cruises informing us that it would be unlikely...

Viking River Cruises - Viking knows that it can't cruise on Elbe River due to low water

Posted: 2015-09-17 by    Reviewer34308
Complaint Rating:  0 % with 0 votes
Avoid Viking River Cruises. Failed to notify customers that its ships can cruise on the Elbe River.
Last year I booked a trip with Viking from Berlin to Prague for September 26. I selected Viking because of its advertising and supposed reputation.
Today, I was exploring their...

Viking River Cruises - Food poisoning

Posted: 2015-09-07 by    Alan Ski
Complaint Rating:  50 % with 2 votes
ALERT!!! Before you go on a river cruise with Viking, hear my story.
Rhine river cruise from Amsterdam to Basel. Aug. 11th to Aug 18th on the Viking boat Hlin. My wife and I (and reportedly half the boat) got sick on Aug. 13th. We were both throwing up and I had diarrhea. My wife started...

Carnival Ecstasy - Horrific Cruise

Posted: 2015-09-05 by    Roy L.
Complaint Rating:  0 % with 0 votes
Where do I begin, My Wife fell down the stairs because the elevators were not working and her heal got stuck on the metal edge of the stair. She sat at the bottom of the stair Bleeding for more than 30 minutes. I got the attention of at least 3 crew members and not one was helpful. Her leg was...

Viking River Cruises - Romantic Cruise on Danube

Posted: 2015-09-05 by    Barry48
Complaint Rating:  100 % with 1 votes
I ordered a bottle of champagne for my 40th wedding anniversary and got a glass of lemonade instead! Our 'Romantic Cruise on the Danube' was a boring series of bus rides (as much as 3 and 5 hours a day) to look at another medieval ruin or church. Australians call this an ABC tour - another bloody...

Holland America Cruise Line - Upgraded room not very appeasing.

Posted: 2015-08-31 by    LLon Atkins / Suzanne Owens
Complaint Rating:  0 % with 0 votes
We wanted a window in our cabin. We got the window with cabin directly above a cargo hold door. Several times we were awakened be heavy chains clanging that sounded like a chain saw in our cabin between 3:30am and 4:15am several nights. TV not working when we checked in. Several telephone calls...

Viking River Cruises - Elegant Elbe Cruise in July 2015

Posted: 2015-08-28 by    Nancy Doherty
Complaint Rating:  0 % with 0 votes
In March 2014 we booked an "Elegant Elbe" Cruise starting July 4. On July 2 after we had arrived in Prague
we received an e-mail telling us about the low river and that our itinerary would be altered. This was a little late and I cannot believe that they did not know about that river...

Viking River Cruises - No response from Viking's customer relations

Posted: 2015-08-25 by    DanBob
Complaint Rating:  0 % with 0 votes
Background: This was our first river cruise. My wife and I have been on most major ocean cruises (45) to nearly all continents. Point being is that we are no novice at cruising. We have been on excellent to bad cruises and have rolled with the punches.

We selected three day pre-cruise...

Viking Elegant Elbe Cruise - Non-delivery and no further discussion

Posted: 2015-08-20 by    Reviewer88478
Complaint Rating:  0 % with 0 votes
Viking's two low-draft ships have been grounded in the Elbe for months due to low water. Viking Cruise Lines is playing a deceptive game by not informing its clients. The 1-10 August "cruise" consisted of busing us about 300 miles total between the modified destinations. Some original destinations...

Viking River Cruises - Changes at last minute

Posted: 2015-08-17 by    rmather3
Complaint Rating:  50 % with 2 votes
Francine and I cruised on Viking River Cruises this summer. We arrived in Paris on June 28th and were to meet our ship the Rinda at Ponte de Grenelle. This is almost under the Eifel Tower and walking distance to the city of Paris. Days before we were to arrive Viking contacted us to inform us...

Viking Grand European Cruise - Unsatisfactory Accommodations and Customer Service

Posted: 2015-06-28 by    tm72
Complaint Rating:  0 % with 0 votes
If I could provide 0 stars I would, based on Viking’s lack of customer service alone.

We were on the 15-Day Grand European Tour on Viking (Eisla ship) in March, 2015 from Budapest to Amsterdam. The staff in general was good, and the tours and food were definitely above average....

Viking River Cruises - Non delivery of 'promised' services

Posted: 2015-06-26 by    Dominic A
Complaint Rating:  100 % with 3 votes
Our 'Romantic Danube' cruise in May '15 was anything but!! The last third was a cramped noisy coach trip due to high water. This evidently happens numerous times a year - so why build the barges so high?? The advertized WiFi was non-existent, the advertized air conditioned cabins...

Viking River Cruises - Cruise on Rhone and Saone

Posted: 2015-06-17 by    Frederick S Williams
Complaint Rating:  100 % with 1 votes
This is not a complaint, I am amazed that friends of ours are getting a complete refund and 2K credit towards their next cruise. Their cruise was cancelled at the last minute, due to the ship being unable to leave dry dock. Way to take care of people Viking!...

Viking River Cruises - Sub-standard bus tour for the price of luxury river cruise

Posted: 2015-05-19 by    natalia1973
Complaint Rating:  100 % with 8 votes
I recently took my mother on a Viking river cruise from Basel to Amsterdam. This cruise was the 70th Birthday gift to my mother and was supposed to be very special. I did a lot of research before purchasing from Viking to ensure that the surroundings, program, activities and entertainment were...

Commodore Cruises and Events - Illegal retention of deposit

Posted: 2015-04-26 by    RRBlake
Complaint Rating:  0 % with 0 votes
Captain Morgan Proescher runs Commodore Cruises and Events. Yep, that means that Commodore Cruises are run by a Captain Morgan, or at least a would-be Captain Morgan. And the pirate culture is quite apparent if a dispute arises. To a pirate you can give them money all day long and that is just...

Viking River Cruises - Horrible customer service

Posted: 2015-04-06 by    lyanis
Complaint Rating:  60 % with 5 votes
My husband surprised me in 2013 by booking the "France's Finest" river cruise, departing in September of 2014, to celebrate our 40th wedding anniversary. He used funds we had been saving for a special trip for years. When we booked our trip they tried to sell us travel insurance, which...

Share with Others

Contact Us


Mortgage Scam Scheme
Mortgage Scam Scheme
more videos More Videos
RSS Feed