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Viking River Cruises - River Cruise Turned into a Bus Tour; no refund offered

Posted: 2015-11-18 by    Ed Alperin
Complaint Rating:  100 % with 1 votes
Romantic Danube River Cruse that became a Bus Tour November 1 to 8, 2015 My wife and I took the Viking Romantic Danube River Cruise departing Nuremberg (Erlangen) on 01-Nov-2015. After the second day of the cruise we were informed a decision had just been made that due to low water levels in...

Viking River Cruises - Viking River Cruises - just a crooked operation!

Posted: 2015-11-13 by    don9999
Complaint Rating:  100 % with 1 votes
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non payment...

Viking River Cruises - Danube River Cruise

Posted: 2015-11-12 by    Ayres1
Complaint Rating:  100 % with 1 votes
My husband and I have received a change of itinerary for our 11/14/15 Danube Waltz cruise on extremely short notice. Viking is apparently aware of low water levels since before we booked this summer but we were not informed that a change may take place. The change involves checking in and out...

Carnival Cruise Lines - Customer service

Posted: 2015-11-10 by    Tom M smith
Complaint Rating:  0 % with 0 votes
Guys, I first want to say how much I love all of my family and friends and if it were not for your strength and support, my sobriety would never have been achieved. This is my last cruise with Carnival. 12 people cruised with my wife and I on this cruise. I have a disease, Alcoholism. I brought...

Viking River Cruises - Paris to Normandy Viking River Cruise, Oct. 26, 2015

Posted: 2015-11-10 by    Rita Ann
Complaint Rating:  100 % with 2 votes
We booked a river cruise from Paris to Normandy for our 40th wedding anniversary which sailed Oct. 26, 2015 to Nov. 2, 2015. Our suite on the Viking Rinda was beautiful, although the pillows way too soft, the staff was very competent and the food good. However, one big problem was that we were...

Carnival Cruise Lines - Unsanitary conditions - disease control concerns

Posted: 2015-11-10 by    Reviewer42527
Complaint Rating:  100 % with 1 votes
On a cruise on the Carnival Dream that departed New Orleans, LA on 11/1/15 smelled strongly of sewer gases and passengers who complained were told all ships smell like that. A waste pipe burst on mid ship deck nine and continually dumped raw sewage on to the hallway, passengers, luggage and...

Carnival Cruise Lines - Cruise Reservation #7D4VJ5 & #7D4VD9

Posted: 2015-11-06 by    tonykim
Complaint Rating:  0 % with 0 votes
Hello sir or ma'am, I've recently received a call from Carnival reservation department this week, requesting me to cancel one or both reserved rooms (or pay extra $800-1600+ USD), as Carnival claimed to have allowed us to book (on-line) two rooms in error back in July 2015 (over 3 months ago?!)....

Viking Cruises - Included airfare issues

Posted: 2015-11-05 by    UPS( unreliable package service)
Complaint Rating:  0 % with 0 votes
As a previous traveler with Viking I was very disturbed that after booking reservations for three of us, Viking Air Department changed the reservations so that we could no longer travel together as we had been informed when our flight reservations were confirmed 2months ago. When Viking was...

Viking River Cruises - Failure to communicate; deceptive business practices

Posted: 2015-10-27 by    Reviewer79005
Complaint Rating:  0 % with 0 votes
As many previous reviews have expressed my husband and I were lured in by romantic commercials and false promises of a "cruise" Viking knew they would not deliver. We contracted for an Elegant Elbe" cruise from Prague to Berlin from September 17, 2015 to October 2nd. The company did not inform...

Celebrity Solstice Cruise - Solstice, No longer a luxury cruise!

Posted: 2015-10-24 by    Sugarann
Complaint Rating:  0 % with 0 votes
Celebrity X Modern Luxury Cruise Style! This is their new motto as seen on T.V. or the internet. If you booked an inside cabin, window, we choose a balcony. Now settle for scratchy T.P. and tissues, faded small robes, and worn out towels. Gone are the luxury aquatic spa therapy items. The room...

Viking River Cruises - Unfair travel credit

Posted: 2015-10-23 by    Neil Bendall
Complaint Rating:  0 % with 0 votes
Viking Cruises Booking 2530994 Berlin to Prague 10 September 2015. My wife and I recently completed this 'cruise'. We could have and should have been given more notice of the low water problem, but overall we enjoyed our Viking experience, although we paid far too much for the coach tour that...

Carnival Cruise Lines - Optional Vacation Protection Insurance

Posted: 2015-10-22 by    Jack M W
Complaint Rating:  0 % with 0 votes
I booked 2 cabins for a 4-day cruise to Mexico aboard Carnival Imagination on 03/09/2015. I declined Optional Vacation Protection in the amount of $294($49X6 persons). Yet, it was still charged to my credit card automatically. I discovered the charge and called Carnival 1 week before the cruise...

Viking River Cruises - Negative Experience and lack of suitable compensation

Posted: 2015-10-21 by    Reviewer89721
Complaint Rating:  100 % with 3 votes
My wife and I, along with friends, took a Viking Cruise on the Danube departing September 25th, 2015 from Nuremberg, Germany. It was planned to arrive in Budapest on October 1st. It did not. Our Viking Cruise was a total disappointment, with a significant under delivery in overall customer experience...

Viking River Cruises - Missed half of tour due to broken ship/became seriously ill due to food poisoning

Posted: 2015-10-15 by    Dr. R Klein
Complaint Rating:  100 % with 1 votes
Trip to Southern France on Sept 8, 2015. Three days into trip ship's generators broke down and stuck on the bank for 4 days. Replacement tours offered were a 3 hour bus ride for a 45 minute tour of a town and then a 3 hour bus ride back. Sat on the boat for 3 days, program director provided...

Viking River Cruises - Company is deceitful at best

Posted: 2015-10-07 by    jfinauburn
Complaint Rating:  100 % with 6 votes
We just returned from a Grand European River Cruise from Amsterdam to Budapest. Since we had heard rumors about water levels being low and some itineraries were being changed we contacted Viking several times prior to our departure. Each time we were told that out itinerary was NOT affected...

Viking River Cruises - Romantic Danube or Not!

Posted: 2015-09-29 by    Davezovr65
Complaint Rating:  100 % with 3 votes
We just returned from a much anticipated relaxing first River Cruise. We so looked forward to seeing the sights advertised by Viking not having to pack and unpack for a week. That didn't happen. The problem was low water in the Danube which caused us to miss many of the sights. No beautiful...

Viking River Cruise - Ship change due to low water

Posted: 2015-09-25 by    Karen J Geary
Complaint Rating:  100 % with 1 votes
We returned on September 21, 2015 from the Budapest, cruise, post Prague trip and were very disappointed that we had to change ships midway through the cruise down the Danube. Not only did we have to pack all of our belongings, but we were subjected to another 4 hour bus ride! When we asked...

Viking River Cruises - Deceptive communications and Deceit on water conditions

Posted: 2015-09-23 by    Reviewer31558
Complaint Rating:  100 % with 3 votes
We booked the Romantic Danube Cruise that departed August 28, 2015 from Nuremburg scheduled to Budapest. Three days prior to departure we were told of a vessel change but were not told that it was because the water levels were low and the boat could not get upriver. We had paid $12000 for one...

Viking River Cruises - Viking knew that the Elbe cruise would not sail

Posted: 2015-09-23 by    Becky Schoonover
Complaint Rating:  100 % with 1 votes
Booking #2357172. We are requesting a refund. We depart from 8/25/2015 at 11:25AM on our way to Krakow, Poland for the 1st leg of our supposedly leisurely vacation. At 2:25 PM 8/25/2105 I received an email from, Senior Mgr, Cust Relations, Viking Cruises informing us that it would be unlikely...

Viking River Cruises - Viking knows that it can't cruise on Elbe River due to low water

Posted: 2015-09-17 by    Reviewer34308
Complaint Rating:  0 % with 0 votes
Avoid Viking River Cruises. Failed to notify customers that its ships can cruise on the Elbe River.
Last year I booked a trip with Viking from Berlin to Prague for September 26. I selected Viking because of its advertising and supposed reputation.
Today, I was exploring their...

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