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Cruise Lines Complaints

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Viking River Cruises / Cruise Not Taken

J Field on 2016-04-23
My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship...

Viking River Cruises / Trip cancelled-what is a ship re-deployment?

elaine47 on 2016-03-20
Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship...

Oceania Cruises / Overall complaint about the cruise

Reviewer84413 on 2016-03-05
We booked a cruise on Oceania' Riviera from Miami through the eastern Caribbean. The entire cruise was a disaster. We were delayed in boarding due the clean up process on board on 3/22/16. For the first 4 days we were exposed to the constant use of chemicals being applied ship wide...

Carnival Cruise Lines / Fun Ship Shops closed

Patsy Smith on 2016-02-27
We have been on at least ten cruises with Carnival and only Carnival and this cruise was the worse. The Fun Ship Shops were closed due to being remodeled and we were not notified prior to cruise. I enjoy shopping in these shops and was very disappointed. Also, we stayed in room E153 and...

Viking Cruise Lines / Re: inaccurate, uncorrected Cruise statements

Marilee smith on 2016-02-06
After three calls to correct incomplete statements--that don't include the Nile cruise of (i believe) 2009 along with eastern European Odyssey & China Yangtze And being told each time that it was taken care of... I received latest statement INcomplete again. Since Viking seems unable to...

Viking River Cruises / River Cruise from Basel to Amsterdam departing November 21, 2015

Paul Bell 1 on 2016-02-06
We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered...

Celebrity Cruises / Reservations

RichardBi on 2016-02-05
Beware the "bait and switch" tactic. February 3, 2016 we had an extensive conversation with Jason, a Celebrity certified travel planner. He offered us a package on a 14-day Southern Caribbean cruise leaving Miami April 3, 2016. The terms of that offer were a mid-ship veranda stateroom on deck 8...

Costco / Messed up my online travel order (Loss of $966)

Vaishali1 on 2016-01-25
I made my reservations with Costco travel on Jan 4 2016 for Cruise on NCL from Los Angelese for 7 days. Costco Travel has promotion of free package that I can add to booking (ultimate beverage package) during booking at no cost worth $966). As per their booking department I declined to...

Viking River Cruises / Helping disabled clients with Viking booked airline tickets when canceled

Reviewer73048 on 2016-01-23
On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower...

Viking River Cruises / Information provided on cruise yet to come.

Reviewer49749 on 2016-01-17
After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18...

Viking River Cruises / Lies until they have you trapped on board

Kelliohio on 2016-01-12
This was our second Romantic Danube River Cruise with Viking. Our first trip was wonderful and we had bragged and suggested to many of our friends and family etc. they they go. We asked our children since that they were old enough if they wanted a traditional Christmas at home of if they...

Vantage Deluxe World Travel / Danube River Cruise

sohotraveler on 2016-01-12
Booked the Danube River cruise July/August 2015. Prior to our cruise their were water level issues on the river. A barge ran aground half way through our cruise and we were given a choice; continue on via a bus tour or fly home with a partial refund. The river was blocked to boat traffic...

Viking River Cruises / Viking Ruining Our Family Christmas

Reviewer59948 on 2016-01-11
We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture...

Viking Cruises / Incessant mailings

Reviewer32378 on 2016-01-07
Several weeks or more ago I sent an e-mail asking to be removed from their mailing list. Now they've added my sister's name (same address) and we got two catalogs each in 2 days' time, Jan. 5 and 6. Please...we'd like to save the trees! Patricia Turner, customer #1182601185 Sarah Parslow, customer # 9849571806 2215 River Ridge Rd. DeLand, FL 32720-4321

Caribbean Cruise Line / Cruse package needed to be refund

Jitendra Tailor on 2016-01-06
I purchased the tour package of 2. I asked them to refund my money due to my job lost and could not afford to go to the vacation. They told me to sell this package to someone I know. I did not wanted to go through this hassle any ways. So I asked for the refund, and the reply was my...

Viking River Cruises / Danube Romantic River Cruise

pawhat on 2016-01-06
I was on the Romantic Danube trip from Budapest to Nuremberg 11/14/2015 to 11/21/2015. I will never travel with Viking again! Viking's management only cares about filling out the capacity of the each cruise ship. I have listed a few of my issues with the company below... 1) Safety on board...

Viking River Cruises / Booking nightmare

MargF on 2016-01-05
We are in our 70s and were caught with the Viking TV commercial with promise of easy, no worry-travel. We used Viking twice before for flight booking and the cruise and it was good. We recommended them to friends and relatives. This time we booked an Ocean cruise for 2016 thinking we will...

Carnival Cruise Lines / Customer service/ overall experience

Daniel&Jen on 2015-12-31
Started off by having there computer system not saving our check in times together, had 3 family members checking in at the time we chose, and 2 of us checking in 3 hours later. When we attempted to check in(phone support told my wife it wouldn't be an issue) we were not allowed through...

Royal Caribbean Cruise / Navigator of the seas

Reviewer32201 on 2015-12-23
MOLD, MOLD in cabin 9342. Was sick 6 days of a 8 day cruise. Did not know prior to sailing that the Navigator has had a mold issue dating back to 2006. If I had known I would changed to another ship. Their remedy for my suffering, 15 percent off for each family member's next cruise. During...

Viking River Cruises / Budapest River Cruise

Donald Horst on 2015-12-20
Viking River Cruises people purposely deceive innocent travelers by failing to explain the methods by which people in the Central European countries use to exploit money from them. As a result, the rest of us who have never used Viking's services are left to decide for ourselves whether or...
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