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Cosmetics Complaints

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ULTA - Terrible Customer Service

Posted: 2014-12-21 by    Lees_c
Complaint Rating:  0 % with 0 votes
Ulta makes it impossible to reach them to get my money back. They shipped me less than half of my over 200 dollar order. When I called to resolve the issue they told me. (after 3 calls and 2 supervisors) that they could not help me because a "corporate policy" limits refunds to 65...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

www.myeyecolors.com - Shady business/fraudulent

Posted: 2014-12-20 by    Jon214
Complaint Rating:  0 % with 0 votes
DO NOT, I repeat, DO NOT buy from www.myeyecolors.com. They ripped me off shipping cost, and my item is lost somewhere in the USPS system. The USPS tracking system has NOT update where the item is currently for the last 4 days. The item was paid for to be delivered via FedEx. You cannot contact...
Complaint comments Comments Complaint country United States, Pennsylvania, Lancaster Complaint category Cosmetics

Color eye contacts - Late delivery/shipping cost rip off

Posted: 2014-12-19 by    Jon214
Complaint Rating:  0 % with 0 votes
The website asks if you want FedEx to delivery the item for an extra 8 dollars which I selected for a timely delivery, but the item still hasn't been delivered as of now as I am writing this complaint, AND USPS is delivering it and on their tracking system the item has left San Diego and...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Lumisse - product SCAM

Posted: 2014-12-17 by    MacPat
Complaint Rating:  100 % with 1 votes
Company is SCAM. Order product for "free trial" cancellation not possible in time frame allowed so you get $89.95 cc charge, then monthly subscription. Cannot return w/o RMA (return authorization number). Only one RMA per product sent. Another shipment needs new RMA. This company scams...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Cosmetics

Firming Face Serum - Fraud

Posted: 2014-12-17 by    Deborah Dashnaw
Complaint Rating:  0 % with 0 votes
I have a complaint about this service. I started to fill out the order and discontinued because I knew once I read that I would be committed to a monthly order fee and I didn't want to do that. I received a phone call from a Heather Hermandez stating that you would send the product for...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Leor Skin Care - dishonest marketing/scam

Posted: 2014-12-16 by    ESTM
Complaint Rating:  100 % with 2 votes
On 27th November I fell for the 'risk-free' trial on a website and paid £4.95 on my bank card. As soon as I had done this the 'terms and conditions' popped up in very small print and I realised this was a dubious scheme . Within 15 hours of placing the order (and before...
Complaint comments Comments Complaint country United Kingdom Complaint category Cosmetics

Dermaju - billed for subscription I did not order or authorize

Posted: 2014-12-12 by    Nancy C #2
Complaint Rating:  0 % with 0 votes
Ordered free trial and agreed to pay $4.95 for shipping. I am now being charged app $90.00/mo. I spoke with company for a long time asnd was unable to get any resolution. I asked them to send me a copy of the agreement saying I agreed to be billed monthly and they said they could not do this....
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Skin Essentials - Skin Essentials

Posted: 2014-12-12 by    kayoko
Complaint Rating:  100 % with 1 votes
I ordered a sample with a little postal fee, and suddenly chanrged GBP 75.95 which I have never authorised. I even have not received anything....
Complaint comments Comments Complaint country United Kingdom Complaint category Cosmetics

new nulexa - Nulexa

Posted: 2014-12-12 by    kayoko
Complaint Rating:  0 % with 0 votes
I ordered a sample with posting fee, and suddenly charged GBP 79.95 which I have never authorised....
Complaint comments Comments Complaint country United Kingdom Complaint category Cosmetics

Clairol - Product failure

Posted: 2014-12-11 by    L.M.B.
Complaint Rating:  0 % with 0 votes
I've used Clairol Nice and Easy hair color to cover my gray for about 10 years. I am a brunette and if it weren't for the ever creeping grays in my hair I generally look younger than my age (46). I credit my youthful appearence to diligent diet, exercise and up until yesterday, Clairol...
Complaint comments Comments Complaint country Canada Complaint category Cosmetics

Sephora - Return Policy

Posted: 2014-12-11 by    Brittany Ho-Sing-Loy
Complaint Rating:  0 % with 0 votes
Today I went to return make-up at Sephora and was denied the return by The Retail Equation. I am appalled that Sephora is passing on my Drivers License info to this third party. I have been a loyal customer to Sephora since I started working at 16, going on 5 years now. My trips to Sephora were...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Lifecell - Scam

Posted: 2014-12-08 by    Hugh Nile
Complaint Rating:  0 % with 0 votes
Received Lifecell product from (Hollywood Florida) in mail and found charge on my credit card. I did not order the product. Called the company and Jessica kept insisting that someone in the house ordered it--I said that no one here ordered it or ever heard of it before it arrived. Jessica kept...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

NuDerma Skin Care - Charge my bank account $89. 85 twice

Posted: 2014-12-06 by    Erlinda G.Eng
Complaint Rating:  100 % with 1 votes
I ordered online, on my facebook for free samples beauty products like lamcome, etc and you have to pay for shipping last november 26, 2014 but when i saw my bank account for december 1 - 877 - 278 - 4882glamouro, they charge me $89. 15. At the same date 11 / 26 / 2014 gss*getspectaculr 1 -...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

CK - Driver refuse to deliver to my officr

Posted: 2014-12-06 by    Mohamed jadallah
Complaint Rating:  0 % with 0 votes
The driver call me that he arrives to my location and he ask me to come to the barking
He can't come up to my office I ask him that he have to come to my location not the customer to come down to the driver but he refused to come up to me and he went back without submit to me the...
Complaint comments Comments Complaint country Kuwait Complaint category Cosmetics

La Prairie Classic Caviar Holiday Set - late delivery/non-delivery

Posted: 2014-12-05 by    Xin Dai
Complaint Rating:  0 % with 0 votes
I placed an order (one La Prairie Classic Caviar Holiday Set, ) on saksfifthavenue.com on Nov. 27, 2014 and did not get any shipping information until Dec. 04. This is a birthday gift I prepared for my mom, and I need it on Dec. 6. So I called customer service to check my order status, then...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

www.wishtrend.com - Fake promises, no info and no order

Posted: 2014-12-05 by    Hilda Owen
Complaint Rating:  0 % with 0 votes
We bought cosmetics from the company www.wishtrend.com. I really don’t advise you to buy from them. They promised to send my order within couple of hours, but the status on the website showed that it was still in process. WTF? I tried to reach the customer services, but no one replied...
Complaint comments Comments Complaint country Korea (South) Complaint category Cosmetics

Miracle Skin Transformer - Invoice for $139.90

Posted: 2014-12-04 by    Ellie Baer
Complaint Rating:  0 % with 0 votes
I ordered a free trial of the skin transformer on line from this company. I called and cancelled so I would not get any future orders.
I received an invoice in the mail for $139.90. I called and spoke to Zach at extension #241. I told him I should not of been billed $139.90 for this product...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

Bellalabs - they took payment for product we never received

Posted: 2014-12-03 by    loretta mc gaughey
Complaint Rating:  0 % with 0 votes
we applied to this company for a 14 day free trial period. we were charged 1.99 by bellalabs and an additional 4.99 from lacremeskincare. none of the stuff ordered ever came. these orders were placed on the 12th of nov. now on the 2nd of dec they pulled an additional 47.33 from my bank. we have...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

mac - fake

Posted: 2014-12-02 by    zuli shah
Complaint Rating:  0 % with 0 votes
i had purchased a few mac products from the website called macmakeup.com. this site was selling the products at a wholesale rate which were considerably low as compared to the original mac products prices..
when i recived my delivery i was totally surprised as the product shown on the...
Complaint comments Comments Complaint country United Kingdom Complaint category Cosmetics

Adore Organic Innovations - Duped

Posted: 2014-12-01 by    NM EBEAR
Complaint Rating:  100 % with 2 votes
Nov. 27, 2014 Fremont Street Experience Las Vegas Nevada - Adore Organic Innovations - I was leaving the Golden Nugget with my mother and sister about 2:30 and was pulled into a small store front and immediately had an eye lift gel applied to my left eye - it all happened so quickly - my sister...
Complaint comments Comments Complaint country United States Complaint category Cosmetics

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