Complaint Rating:

I reserved a truck on line for $115.20. Per their web stie if the 10 foot truck I rented was not available I would be rented the next largest size for the same price. When I picked up the truck-16 foot as they had no 10 foot truck available--I was charged $155. I had no choice but to rent as...

Complaint Rating:

I rented a car from May first to the 7th and from 8th to 12th respectively. I didn't know that I was not supposed to be charged for the concession fees for $16.00 for the first time until I had a second invoice. I was going to ask them before I took off from LAX International Airport for...

Complaint Rating:

Worst service - representative appeared impaired. Quote for mid-size rental was $33.99. Called for pick-up approx 3 miles from Hertz location. Told would arrive in 15 minutes. Arrived after almost 1 hour. Had called location 2 times while waiting and was told driver got side tracked and should...

Complaint Rating:

My friend responded to an ad on Swapalease for Ez Source Leasing to confirm the terms of a 36 month lease with specific payments and a down payment. When the lease arrived the terms were different, and the length of the lease was 63 months. She was told this was a 'flex' lease and...

Complaint Rating:

A 16' lift gate truck that we rented from Budget, would not start after we got to our destination to move something. When we picked the truck up from the dispatching dealer, he told us that diesels were slow to start but that if anything should happen, we should contact their customer service...

Complaint Rating:

I rented a car from Enterprise and everything was great. I asked to be brought home. It took the forever. When I finally questioned the worker, he said that he was "working on it." I finally had to walk 2.5 miles home with my 3 year old daughter....

Complaint Rating:

I rented a car recently from Budget at the Minneapolis, MN airport. when I returned the car I accidentally left a $80 jacket on the back seat. When I got to the airport I realized I had left my jacket. I immediately called the Budget desk at the Minneapolis airport. This was 30 minutes after...

Complaint Rating:

A couple of weeks ago, on April 29, 2008 we returned to Canada from a wonderful three week holiday in Israel and Jordan. Our holiday was only marred by Budget s surreal response when our rental car broke down 25 minutes outside Jerusalem. What follows is a story of inconceivably bad customer...

Complaint Rating:

Don't rent from Alamo. They'll get you every chance they get. I rented a car from Alamo through Allegiant Air - their website made it easy to add the car on and the price seemed reasonable. Upon picking up the car at the Alamo counter, they asked for an additional $60.00 for "city...

Complaint Rating:

On April 23 I was involved in a accident and the lady that ran the stop sign had her insurance provide me with a car. I was driving a Cadillac at the time and was told I would have a large car to replace the small car I was given in a couple days, a week later I went back to Enterprise and was...

Complaint Rating:

I rented a car from Alamo in October..Now, all of a sudden I keep getting fees put on my charge card..When I call, I am told they are for tickets I recieved during the week I rented from Alamp...I never recieved any tickets when I was renting thier car and never recieved any notices of tickets..When...

Complaint Rating:

i reserved a car on my computer, when i got there they didnt have my car.they decided to drive me to another of there lots.when i tried to get up in the van i hurt my right leg.the injury cost me 1200 their adjuster said their not liable.i was injured a second time the same way, this time it...

Complaint Rating:

Watch out for this car rental. I rented a car for one day from this location and was deliever the car where the guy ran around the car and hand me the rental papers and told me "Your good to go" and ran off. Upon returning the car the next day, the girl checking the car in walked directly...

Complaint Rating:

My mother rented a van from them several weeks ago for a work trip to New York. My mother brought the car home Friday night. Saturday morning my dad came home from work and my mother told him that she got a message saying that the oil needs changed. Me and my dad took a look at the Van. I noticed...

Complaint Rating:

Wednesday April 9, I arranged a rental through carrentals.com, a compnay I have successfully used many times. On this occassion however the rental was a disaster from the word go.
I arrived in Toronto from Victoria, called the shuttle to transport me to the car rental agency and waited...

Complaint Rating:

I RENTED A VEHICLE FROM AROKAN IN CAPE TOWN. PART OF THEIR PROCESS WAS TO TAKE A SECURITY DEPOSIT AGAINST MY CREDIT CARD. I PAID CASH AFTER RETURNING THE VEHICLE WITH NO DAMAGE. THEY CHARGED MY CREDIT CARD MORE THAN US$2786.00 IN FRAUDULENT CHARGES. THEY HAVE NOT RESPONDED TO MULTIPLE TELEPHONE...

Complaint Rating:

I received a letter in the mail from value plus on line stating the I would receive a $25 gift card and to claim it online. THERE WAS NO SUCH SITE! They also stated that I would be billed $19.99 a month, and they have the last 4 digets of my credit card. Please help me!...

Complaint Rating:

I work for Budget car rental and I think the other side of the coin needs to be looked at here when it comes to customer issues. I see customers complain and cant quite figure as why they are being charged this fee or this fuel charge or damage we find on the car. I see so many situations where...

Complaint Rating:

Horrible doesn’t begin to describe my experience. I had originally reserved a compact car online for the KC Airport. Casey at the service desk informed me that they did not have any cars in this class left (at noon). HOWEVER, for an additional $30/d I could receive what they did have remaining....

Complaint Rating:

I purchased a 2008 Dynamax Grand Sport from Richardson’s RV in August of 2007, I have taken one trip with it back in November of 2007 and that is when it broke down first in Texas. The Transmission was stuck in low gear and then intermittently would shift completely out of gear while on...