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Consumer Complaints & Reviews in Thailand

Hoteltravel.com / Awful

Juliiett on 2016-01-25
I booked a room in a hotel through HotelTravel and few days later called the hotel to verify my stay. I had some problems in the past with online booking, so I just wanted to make sure that everything was fine. But they had no knowledge or confirmation of my booking. They said that...

Booking.com / Scam from Bumi Hegar guest house via Booking.com

Reviewer12843 on 2016-01-23
It is the first time i feel really disappointed with booking.com. I have used it a lot of times, but their service this time is not professional. This hotel BUMI HEGAR GUEST HOUSE treat us terribly BAD and WE CANT EVEN CREATE A REVIEW. How can people trust this site. This hotel said that...

APL & Sons / Accounting

Thailand Company on 2016-01-21
APL & Sons defines 'unprofessional'. Be very careful. We dealt with Khun A, or Apple (Pun for short). In January 2016, Khun A and the APL & Sons staff sent an invoice for VAT + penalties for October and November. APL had never sent an invoice to us before during the months when the VAT wa...

Air Asia / Charges for non-exhsting weight

Kateryna St on 2016-01-10
I'm writting to raise the complaint.We were flying with AirASIA onn Jan 08, 2016 from Phuket to Bangkok. We checked in as a group and bought extra baggage allowance 10 kg before. While checking in the scales showed that each of the suitcases (we had 3 pieces) was Extra 4 kg...

PB Grand Hotel / Bad customer service!! Not genuine

Wei Feng on 2015-12-30
PB Grand Hotel is Terrible hotel service! I and my friend booked there for 7 nights. We called to the hotel reception a day before to ensure we get a double bed room due to there is no option in the website. The receptionist have verified my booking and confirmed to me that they will...

Lazada / Honesty in adverstising

Reviewer72498 on 2015-12-20
I have ordered many things from Lazada. I am a US citizen living in Thailand and, for the most part, merchandise has been okay. I even stopped doing COD and now just pay for my order via my Thai bank at the time I place the order. But...you cannot trust Lazada when it says, for example, "100%...

Rentalcars.com / Cancel fee

Reviewer41075 on 2015-12-12
I booked the car and cancel it within 30 minutes cause I put the wrong card. Unfortunately the rentalcar charged me for the fee same amount that I had to pay for the car rental. The point is the system doesn't show the fee in the cancel process but it shows the fee after I cancel. I tried...

ThailandToursOnline.com / Day tour

Reviewer24825 on 2015-12-07
We made reservation for BANGKOK AYUTHAYA DAY TOUR with www.thailandtoursonline.com and particular with Prayoon Sirimek. It should be private tour, which should include English Speaking guide and number of attractions in Ayuthaya. On December 05 at 8AM we were picked up by driver, who know...

Kickapoo / I was sold a used iPhone as a new phone

Nitzaqd on 2015-11-23
I bought an iPhone 5 cell phone in December 2014 at Kickapoo 9128 MBK 4D - E19. I paid 11, 850 baht, which is the price of a new phone. The women who sold it to me smiled and assured me that the phone is new. However, when I started to use the phone, it did not work properly. I looked up...

Anantara Vacation Club / Misleading information

Reviewer45744 on 2015-11-22
11 April 2015, my wife and I arrived in Phuket, Thailand and were approached by a salesperson telling us about Anantara Vacation Club (AVC) and a special offer for attending a presentation. On 14 April 2014, we met with representatives at the Anantara resort area. We were offered a...
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