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Consumer Complaints & Reviews in South Africa

Call C N1 City / Money been deducted for a device I dont have

Marlon Coventry on Sep 27, 2016
I took out an additional contract for a Samsung TAB. The next day I returned the TAB and sim back to the store as the device was faulty. They were going to do an OFB. The OFB returned the device was faulty and a RMA was given. I requested a cancellation of the contract. The request wa...

MTN / Retention's department delaying cancellation of contract.

Bradley Naicker on Sep 27, 2016
Good day, I need help with getting a letter from MTN with a letter head stating my early termination fees. They sent me a letter with all the amounts I need to pay but it has no letter head. The reason why I require the letter head is because I'm moving to Cell C and they require it in...

Vodacom / Upgrade

LFourie on Sep 27, 2016
I did an upgrade telephonicaly with Vodacom on 9/9/2016. At first I got told that the phone I wanted I did not qualify for. Then I went with my 2nd option then I got told the black phone is on back order I should go for a white phone...which I did. I then got told that there was a system...

Amazing Vouchers / Cancellation after being misled

brandon s davids on Sep 27, 2016
I was helped by a ver unproffesional supervisor by the name of Dimtri Macdonald, he sounded more upset than me refused tp allow me to talk and drop the phone in my ear.Even the the following day when my service was not cancelled and i got throught to him he spoke even louder and dropped the phone again. TERRIBLE COMPANY AND DISGUSTING EMPLOYEE!!!

Vodacom Waterfall Mall / Terrible customer service

Laurencia on Sep 27, 2016
To whom it may concern, I am writing to you today about terrible customer service I have received not once, but TWICE at this store. In May 2016, I had gone to the store as I was due for an upgrade in June. A young indian gentleman had assisted me. I was querying on the iPhone 5S which...

Amazing Vouchers / Cancelling of membership

Soemaya on Sep 27, 2016
I have joint on 19 Sept 2016 and was promised so alot, as they ar enot friendly staff at all, as i want to cancel the membership, as its only a week, and now they telling me to pay R99x4 to cancel the membership. This is a rip off. I have not even used any of their vouchers. Please cancel my registration. Id 7909060077083

Absa / Incompetent admin department

Hoosen on Sep 27, 2016
After making many phone calls and emails back and forth, when Absa eventually gets the change of banking details processed which took them longer than a month - the debited amount is now WRONG. It's a never ending story. By the time I try and get a hold of Absa AGAIN to rectify THEIR...

Vodacom / Online applications - outdated systems causing delays

Anna Rajdeo on Sep 27, 2016
Hi there, Twice during the course of one application have delays been caused in my application due to they system not having updated information. First, my ID and name did not match so my application was delayed (21/09/2016). I was asked to submit documents to verify my name and ID number...

Cell C / Upgrade sim swap

Khensani Nukeri on Sep 26, 2016
cell c I’m sick and tired of you guys now, I’m still waiting for someone to call me about my sim swap even now yesterday I spoke to someone about if and she told me the very same story that someone will contact within 2 to 4 working hours and its Tuesday today I don’t even know how many...

Mrs B Harrison / Telkom line to winterstrand, east london

barbi Harrison on Sep 26, 2016
Our Telkom lines have been down since Friday 23 September (and this is often the case over a weekend) and today is Monday 25 September - I lodged a complaint (fault), have been given a Ref number, and a message that says they will fix it within 19 DAYS -- I REPEAT 19 DAYS!!! What kind of...
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