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Consumer Complaints & Reviews in Germany

Computer Universe / ICT products

Eduardo Pinto on 2016-06-17
The seller refuses to send to the correct address, and by the second time the order is being returned! We had asked for a full refund after the first return, but the seller without any contact unilaterally sent it again to the wrong address, even after all the warnings from our part. Thi...

Air Berlin / Luggage management

klaus romero on 2016-06-14
I Have One World Emerald elite status and thought (erroneously) that all One World partner airlines provided the same quality service. That is the first debunked myth. Air Berlin has the worst costumer service of all the airlines I've flown over the years. We were booked on a flight from...

Chrono24 / Lost my money!

Jeeffe736 on 2016-06-13
I have purchased a watch via Chrono24 website and did not receive it. After waiting for like forever I decided to contact the seller in order to get some information about my order status. I was told that my watch was out of stock so I have to wait until they get one. I decided to cancel my...

Creation Watches / Product was declared to violate copy rights by the German customs - creation watches still charges me partially

Frank85 on 2016-06-05
Order Number: 10167127 March 2013 First of all - do not even think about buying a watch there. I made this mistake in March 2016. I ordered a watch that was labeled Tissot for my brother as a present. The cost was 353€ (shipping included). When I first got a message with the shipping code and...

Hertz Car Rental / Hertz billed me 151.60 British Pounds for a service they never provided; etc etc

CoBoCoBo on 2016-05-20
HERTZ.COM PREPAID SELECTION G9373936898 1. I needed a car rental in Germany for 2 days, May 16 and 17, 2016 2. May 15, being Pentecost holiday next day, I called Hertz Germany. Hertz Germany office confirmed, yes, Leipzig - Plagwitz Depot would be open May 16. 3. May 15, I made Prepaid...

Secomba GmbH / Boxcryptor / Refund

Julie Bala on 2016-05-18
I have been a Boxcryptor user for a few years with a paid Personal Unlimited account. I looked at the business account option but according to their website a business license is for commercial and group use. I incorporated last year for liability and tax purposes but I am a business of...

UseNeXT / Wrongfully demanding payment

LaurfromOz on 2016-05-16
UseNeXT customer number 9791352 In the beginning of October 2015 I signed up to UseNeXT and cancelled my subscription prior to the 14 day free trial ended. I heard nothing and then €95.35 EUR was taken directly out of my Paypal account. I lodged a claim with Paypal and explained the above...

Lancome.de / Terrible customer services

Luong Ngoc Thom on 2016-05-16
I placed an order online via website lancome.de (Lancome Germany). It took more than one month to delivery the package to me, during this time I wrote many emails to them to ask about my order. They reply me that they will delivery the package in a particular day, but they did not. I still...

www.youthempirekiteboarding.de / Fake Clothing Website

Valia_Apos on 2016-05-06
I ordered on the 05.05.2016 a pair of sandals from this website www.youthempirekiteboarding.de. The website seemed to be a bit suspicious but being very excited about having found these sandals (thought that after all it seems OK), I ordered them and paid with my Visa. After the purchase I...

Papershelm.com / Delay, Worst Service, Scammer!

Ericsonl on 2016-04-28
Worst Customer Service! I Paid for urgency level of 5 days and had it delivered in 6 days and when I checked with them they asked me to wait for 4 hours and when I asked them again they asked me to wait for another 5 hours and yet delivered after 11 hours due to deadlines. After it wa...
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