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Consumer Complaints & Reviews in Germany

Wish.com / Woman's winter thicken keep warm jacket

Leticia Frimpong Manso on Jan 13, 2017
Please I bought a woman's winter thicken keep warm jacket from wish. Com, the Vivi fashion store with the order ID: 58273ddf695eda424a398c22 which email was sent on 16.11.2016 that my order have been shipped and the Delivery Estimates was 13.12.2016 - 23.12.2016. Unfortunately, I...

Etihad Airways / Baggage lost

Niladri_Neel on Jan 12, 2017
Hello, I was travelling from calcutta (india) to düsseldorf on 10th of jan, 2017. The connecting flight was from abu dhabi. After boarding the flight from abu dhabi to düsseldorf, the flight attendants told me that my checked in luggage is left in abu dhabi and I should go to lost&found...

Pur Essance / Pur Essance Anti Wrinkle Lift Serum

Lindsay Sparrow on Jan 10, 2017
I took advantage of an offer on the internet. The offer was to sample Pur Essance serum for free and to pay postage and packing. I unerdstood this to be a one off offer. To my dismay, I have received a package every 3/4 weeks. I do not want any further products, please cancel this order...

Marion Reich / Unauthorised charge of my credit card

Marion Reich on Jan 11, 2017
Under the heading of glialplay.com +16463285024 my creditcard has been charged with the amout of 49, 05 Euros. I have never ordered anything from you. I live in Germany and do not know how you came to find my credit card number. Also I do not own a company, the charge was made under my...

Floryday / Dress ordered in October 2016 never received no refund

Tanja1910 on Jan 9, 2017
Stay away from this company! Do not order! I have ordered a dress on 24th october 2016 and have never received it. I paid 112€ in total also for a fast delivery, but I have not gotten anything until today. Seems like dpd has lost my delivery, but neither they nor floryday is helping me...

Kingsroad Merchandise / Poor customer service

spooka290475 on Jan 7, 2017
I recently purchased two shirts from Kingsroad Merchandise in Dortmund. On arrival in Australia the shirts were too small. I purchased the shirts based on the sizing chart they provided on the site. When I measured them up they were a long way off the measurement chart. When I contacted...

Air India / Air india flight at frankfurt airport irresponsible wheelchair service, wheel chair service at frankfurt airport

JPoul on Jan 6, 2017
Dear Air India support team, My mother travelled from Frankfurt to Mumbai on 27Oct 2016 . We used wheel chair service for her as she was unable to walk long distance. At Frankfurt airport wheel chair service was provided only until security check. From Security check until the Air India...

BBG Communications / phone call from Berlin airport to Berlin hotel

Jacquie Jenkins on Jan 5, 2017
A 3 minute urgent local call from a BBG credit card phone located at Berlin's Tegel (terminal 1) airport to my Berlin hotel on 3/1/17 (German time), cost me $49 (AUD). A taxi from the airport to the hotel costs less than this. This is outrageous. This airport phone does not list any cost...

Mytheresa.com / Service

Alma Mckenzie on Dec 28, 2016
mytheresa Don't do business with this company. They will bate and switch your products. I ordered a pair of Valentino shoes from them and they sent the correct box with the correct picture on the box and the wrong shoes. It was hell dealing with their so called customer service. The clerk...

Bucke Taxi / Refusing to provide receipt for services

Nandhini_N on Dec 20, 2016
We(3 persons) took a taxi from the Frankfurt Hahn Airport to Luxembourg on the 10-10-2016 at 1:00AM in the night. The taxi fare was 200 Euros. The driver said he could not provide the receipt and that he will send it by email after he returned. We needed the taxi for reimbursement from...
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