Complaint Rating:

I have now spent numerous calls with the dispute resolution department of Zoots. First they destroyed a 4 month old shirt. Then they tell me the “specialist’ is calling it “normal wear and Tear”. When I tell them that the shirt is only 4 months old they tell me return...

Complaint Rating:

We used to use Zoots regularly through work, but there were just too many of us that wound up with either 'extra' clothes or worse- lost clothes. For a relatively small office of 50 people, this happened several times, too often to just be 'random'. I now know that they...

Complaint Rating:

I am a college student who brought two weeks of laundry to be cleaned during finals time last week. When I arrived to pick my clothing up I was told it was "gone." Zoots mixed my clothing in with clothing collected by another college for a clothing drive. I tried to recover my clothes...

Complaint Rating:

I had this company dry clean trousers and capris - a total of 4 pairs. 2 Pants were Banana Republic suit pants with a little stretch fabric in them and the other 2 were capris with stretch fabric als.

They all came back with the waste stretched out to a couple of sizes too big....