Chowking
reviews and complaints

Ito lang ang order ko pero inabot ako ng 20 mins sa pag iintay! Ok lang sana kung may waiting time o promising time eh wala! Nag follow up ako sa crew ang sbi nag aantay nalang ng halohalo at siopao na kulang eh kung tutuusin un ang unang order ko. Nag observe ako don sa halo halo person nyo gawa na pati ung siopao nandon na sa lagayan nyo bakit ang sabi eh ginagawa pa?! Tapos nung natawag na ung number ko kulang padin ng drinks ano ba yun? Ganitong ganito din sila last month na order ko walang pagbabago?

I opted to visit your branch in Waltermart Sta Maria Bulacan to order a box of three asado siopao. I asked if it is still available the counter attendant replied that YES it is still AVAILABLE, eventually transacted the order. The order was placed at 8:10 pm. Time passed by it was already more than half an hour yet the order was still un served. I approached the staff to follow up, this was the only time they saw that the order was not available. After patiently waiting for more than half an hour, they will say the item is NOT AVAILABLE.

I believe this is a very irresponsible act, and is not aligned with your goal for customer service and satisfaction. People in the counter should have known their inventories as I had asked if the item was available.

I hope this matter should be addressed properly. I am completely annoyed and dissatisfied with this occurrence.

Date :31 March 2024

Place : chowking shell NI T2 southbound mexico ACI T mexico

ORDER # [protected]

Order rendered 00:34 HR

Calling out your attention about the poor services of your crew, Imagine the order took almost 1 and half hour for 2 orders of 1pc chicken and 1 Wonton Mami and Siopao. Then makikita mo sa kitchen nila may time pa sila para maglakad lakad lang, uminom ng inumin nila sa loob mismo ng kitchen,

Nakailang beses kami ng ff up ang una sinabi nakasalang pa yung noodles, next follow up wala pa din, pinuntahan na kami ng mga kasama nmin sa loob ng fastfood pero wala pa dn, nagff up ulot kami tapos sasabihin niluluto pa lng ung chicken. Anong klaseng service yun? Yung almost 1 1/2 hours sana na hnintay namin naibyahe pa sana namin.

Hi we ordered last nigth at chowking salitran dasma 2 chaofan with chicken 1 wonton mami and 1 siopao mix with siomai steamed. Upon checking the order there is no siomai included we try to contact the rider but we never received any response this is not the first time we experience it actually multiple times last nigth we are alredy tired from work and too hungry so we decided to order so we don't want to take it againts you but only in the specific store. all i want is to be delivered the siomai cause we payed for it and we work hard for the money we use so please deliver it to the same address rigth away.

Hi customer service. We ask our messenger to purchase food at chowking Annapolis for lunch. Since it’s already pack he didn’t check it. When we were eating we realized there is something lacking in our food. When we checked the receipt we found out that it was the siomai. Next time double check the items before dispatching it. We pay for that and we only have 1 hour break to go back into your store for the missed out items. I attached here the receipt for your reference. I hope it won’t happen again. Thank

By March 09 as of this year at 6:53pm nag order Ako ng

1 order ng chaofan na fried siomai at reg coke OR#[protected]

Tas Pina habol ko Ang pancit Canton which is OR#[protected]

After a minute to wait, tinawag na Yung order number ko #13 tas nag ask Ako sa crew Kung may chopsticks ba sinabihan lang Ako na Wala daw, Pumunta Ako sa may utensils na naka sterilize pero Wala tapos naghintay Ako Kasi naubusan na nang utensils.

Di ko ugaling mag complain Kasi ayaw ko na nang mas maging komplikado Ang lahat pero parang di ko na po matiis sa ganitong sitwasyon na imbis na patapos na Sana Ako nang kain ko tsaka ko pa nakain Ang bubog (plastic na matigas). Akala ko buto lang nang Karne pero parang iba ,pag luwal ko plastic pala. Naka dismaya Naman Kasi ...

Umorder kami drive thr ngayon araw. Umorder kmi lauriat with extra egg rice. Tinanong namin ang crew kung complete order na and thigh part yun prder namin ang sabi nila okay na so nakapampante kmi. Dumating kami sa bahay kulang ang order namin! So anong mali? Yun nag babasa ng order is hindi nag dodouble check kung tama ba yun nailabas na order! Plus kung mag sisagot tango lang at oo at hndi mga walang kagalang galang na prang mga galit pa! 2nd, wala bang manager na nag dodouble check niyan? Wala bang kitchen manager? Daladalawa na sila sa drive thru missing order pa din? Anlayo pa namin sa silang tapos babalik kami para sa kulang kasi sayng din un 90 pesos, nagastusan na kmi napagod pa kam at sayang sa gas! Bukod don tinatawagan namin ang number nila pero laging patay ang cellphone! Napaka panget ng service at sobrang abala

Umorder ako sa chowking lacson bacolod city neg occ. Before ako nag order nagsabi ako sa cashier na thigh part at sinabihan din ang crew sa kitchen at nareserve ako thigh part,sa first deliver nila na food hindi thigh part yung binigay at nag complain uli ako at sa 2nd deliver nila ng food yung binigay naman na part is rib part. Im very disappoint kasi birthday ko pa naman ngayon at dito ako kumain pra ma enjoy ang food kaso disappoint talaga ako..

Good day I'm so disappointed today I have order Chowking sm olongapo down town around 9:23 am my order is lauriat.

Cashier told me my order will be served 15 to. 20 mins. Then I follow up my order around 9:50am and the cashier said to kitchen follow up number 15. then I go back to my chair. 10am I follow up again. Cashier told me the chicken is not ready yet.10:09 finally I get my order.

But the rice and the Canton is so cold. I wait to long for the cold food? I dont have choice. We eat the food because I think if I complain or reheat the food o take time again. Take note I order before opening the sm so I'm the first client 🤦

Order number [protected] Please see attached file for my receipt. This is not my first time for The delay order 😡 same branch.

Today, at the drive through, I ordered 2 2-piece chicken meals, 1 meal with thigh part and 1 meal with leg and breast part, together with a sweet and sour pork rice meal. I stipulated that the meal with leg and breast part be packed separately (for another person), however this was the set that was given to me. Also the order took too long to be given, as the server did not notice that the order was 2 2- pice chicken and though that it was 1 2-piece and 1 1-piece. Please review the training of your staff

Sr. Citizen yung dad ko so sinulat ko sa paper in capital letters for easy reading na 3 Siomai Chao Fan (steamed beef) and 2 Siomai Chao Fan (fried beef). Yung tinake ng cashier is siomai lang. Naghintay ang dad ko ng matagal at siomai lang binigay. Nung mali yung order na binigay sa kanya, sinabi ng cashier na order naalng ulit xa ng beef chao fan. Per you website, Siomai Chao Fan is available at 107. But father ended up paying more dahil sa pagkakamali ng cashier. Are you abusing senior citizwns this way para makabayad sila ng mas mahal? Shame on you.

Very disappointing experience with chowking Solano Nueva Vizcaya branch. Ordered 4 drinks with pearl waited for more than 25 mins only to find out they never made my order. I was wondering why it's taking too long for a drink to make I went to ask the cashier and there was no drink in queue. Waiting for nothing. There was no line so no reason to be busy. Crew at the cashier were just chatting..Manager April Marquez was apologetic but she needs to oversee her crews..it's her shift.. I couldn't even give a rating for this branch. Very poor service. Chowking used to be one of the best food chain but they evolved big time. They should give proper training to their crews and managers as well.

I would just like to commend the customer service provided by Miss Hazel of Chowking SM Masinag. Miss Hazel attended our needs in a cheerful and polite way which for us gives so much comfort as we travelled long way before coming here. I hope the store gives her such recognition for being a good service provider. Happy Chinese New Year!

I order 9:27 am 02/02/2024, wait for almost an hour before i get my order i was not been advice that ther will be a long wait for my orde or#[protected]

Order id Ck 3067

January 21, 2024 13:35pm Chowking Tayuman Branch.

The incident goes when the counter takes my order , she said that they dont have softdrinks so I'm forced to have pineapple juice which she dont said that it will be upsize to large and have additional payment for that. I just pay for it cause i want to eat right away. My orders take too long to be served. It is served one by one..I complain for the kangkong dish i ordered because I'm almost done with my food before it is actually serve so I just brought it back to the counter for take out. I was shocked when i saw the crew packing my order with his barehands. It is so unhygienic. I hope he would've used a spoon or fork to transfer it to the plastic. Please respond to me as soon as possible. I want this complaint to take an action. Thanks.