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4.3 649 Reviews

Zazzle Complaints Summary

21 Resolved
106 Unresolved
Our verdict: With Zazzle's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EST

Zazzle A Touch of Artistic Brilliance

As an individual deeply connected to the world of art, I must say that Candy Waters Autism Artist brings a unique touch of artistic brilliance to the table. The artistry displayed by Candy Waters is not just a mere expression; it's a profound statement that transcends boundaries. Each stroke of the brush tells a story, a narrative that speaks volumes without uttering a single word. The depth and emotion encapsulated in every piece are truly awe-inspiring. It's a testament to the fact that art knows no bounds, no limitations. Candy Waters Autism Artist's creations are not just artworks; they are windows to a world of creativity, passion, and boundless imagination. If you seek art that resonates with the soul and speaks to the heart, then Candy Waters Autism Artist is a beacon of inspiration that you should not miss.

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Zazzle I have used Zazzle before, but a friend at work had

I have used Zazzle before, but a friend at work had a coupon code for canvas art and shared it. I immediately ordered a canvas print for my son, of himself and his dog. It was produced very quickly and was perfect, he loved it. Two other orders, I had also ordered with expedited shipping and was disappointed when they didnt arrive by Christmas - I do think the website should be a bit clearer about estimated shipping dates. Also, I would like it if you could preview your items more clearly - its a bit confusing, to make changes and then go back and undo them. Other than that, the site is wonderful, the products turned out very well, and I am waiting on yet another canvas print for my daughter, due to arrive any day. The reason I ordered this last print was because a throw I ordered from a competitor turned out horribly, and this Zazzle order is to replace that. (the other company hasnt even bothered to respond to my note). Thank you Zazzle for consistently good products!... and for caring enough to ask your customers how they felt about your service. Tina Bell

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5:15 pm EST
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Zazzle You can tell a lot about a business by how they handle

You can tell a lot about a business by how they handle themselves when something goes wrong. I've ordered from Zazzle several times and been delighted with the product. So I didn't think twice about spending $300 on shirts for my birthday party. When I opened the box, the coloring of the text on the shirts was all wrong, and there was less than a week to do anything about it. I assumed I was SOL, and though I hate complaining, I did send the company an e-mail expressing my disappointment. I really didn't think there was anything that could be done at that point. Not only did they get back to me right away, they were bending over backward to make it right. They gave me several options including a rush job to redo the shirts.

As someone who hates complaining, I was pleasantly surprised with how smoothly their customer service handled the situation. As I said before, I've ordered from them several times and never had a problem until now, but its nice to know that if something does go wrong, they don't make you jump through hoops to get your money back. Will order from them again and again.

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Is Zazzle legit?

Our verdict: Complaints Board's thorough examination reveals Zazzle as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Zazzle stands out for its commitment to quality and security. Clients considering Zazzle should delve into its customer service record to gauge compatibility with their expectations.

Zazzle earns 91% level of Trustworthiness

Perfect Trust Endorsement: Zazzle achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Zazzle. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zazzle has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Zazzle has claimed the domain name for zazzle.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Zazzle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Zazzle have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Zazzle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Zazzle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 127 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Zazzle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Vast product customization options
    2. High-quality printing and materials
    3. User-friendly design tools
    4. Robust artist/designer community
    5. Efficient shipping and fulfillment
  1. Cons
    1. Limited product quality control
    2. Higher prices compared to rivals
    3. Inconsistent print results
    4. Overwhelming product selection
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Zazzle Update: No Christmas presents =(

I placed an order on 12/6/16 with an anticipated delivery of 12/8/16 to 12/9/16. I called on 12/9/16 and was told after waiting on hold for 45 minutes that they should ship out on the 12th or 13th. I tried calling again after that date came and went but got tired of waiting on hold. I tried requesting an update via email which simply said they don't know when my order might ship. I would just like to know if my shirts will arrive before Christmas. I paid a pretty ridiculous amount for 2 t-shirts with express shipping. This has been very disappointing.

Update 12/27/16:
I was contacted by Zazzle via email regarding my bad experience. They offered to refund the cost of my order and still ship my items when they were ready. They actually shipped on 12/23/16 via overnight but didn't arrive until 12/27/16 due to the holiday. The shirts turned out well and the recipient was happy so I am glad for that. I have not received a refund yet, but my order status does show as returned. It would have been nice if the shipping estimate was more accurate. I am overall happy with how things turn out as I was able to purchase an extra gift since this one was free.

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Zazzle Quick Delivery Time

Two years ago, I ordered two personalized T shirts from Zazzle to give as a Christmas gift. I ordered them on December 5 and the site said they would arrive by December 18. On December 18, they hadn't even shipped yet. Trying to make a long story short, the way that I got the shirts by Christmas was to complain online on a site similar to this one. At that point, Zazzle went above and beyond and got the shirts to me within a few days, on time for Christmas.

Three days after Christmas, I received a duplicate order. The same two personalized T shirts, delivered on December 28. That was the original order. If I hadn't complained online, I would not have received the order on time.

I was happy with the shirts, so I decided if I ever wanted a personalized shirt again, I would order from Zazzle but order well ahead of time, especially if it's for Christmas. This year I wanted another personalized T shirt as a Christmas gift, so I ordered it on October 22. I received it yesterday, October 26.

These two experiences have been like night and day. The shirt is great. I think this company does a fine job overall but that they can run into shipping issues at holiday time. So if you want to order anything as a Christmas gift, my advice is that if you are looking at the site in December, ignore what it says about how long the shipping will take. It's going to take longer and you most likely will not receive it on time. Order well ahead of time, by the middle of November at the latest.

I appreciate the quick shipping this time.

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Zazzle VERY HELPFUL AND UNDERSTANDING

I purchased a groupon to be used on invitations on the zazzle website. When I purchased the groupon, I didn't realize that it was only for certain invitations on the zazzle site. The invitations I initially needed (wedding invitations) were not part of the bunch to choose from, so I ended up using them for something different (bridal shower). When I ordered my wedding invitations, I bought them on a day that there was a big sale on zazzle- it was a christmas in july sale offering something like 30% off. Anyway, I went on today to try and order the bridal shower invitations with my groupon code. It said the code was invalid. I had no idea why it wasn't working because I hadn't used it yet. I called customer service and waited a while on hold and then was hung up on. I called back and waited, not as long this time, and got a hold of someone. I spoke with Niall, and he listened to my situation and was very understanding. He looked at my account and told me that it looks as though my groupon code had been used on the wedding invitations, which is why it is invalid to purchase my bridal shower invites. I explained to him my situation and that I had never used the groupon code on any invitations... he reactivated the code for me and I was then able to purchase my bridal shower invitations. He was never once rude to me, instead super helpful and understanding of the situation and was able to fix it right on the spot! He even apologized and made sure the code would be reactivated in less than 10 minutes! I am so thankful to have had such wonderful help from customer service and very happy with the overall outcome! Thank you, Zazzle, for being awesome! I have had ZERO problems with you and your orders... I absolutely love them! Thank you very much! I will recommend you to anyone!

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Zazzle Totally satisfied with my iPhone case! It's stunning!

I placed a order last Friday for a custom Auburn University iPhone 7plus Otter Box phone case. Was absolutely thrilled because everywhere I have went like to bestbuy and different stores that sell that type stuff and everything I found was so boring and ugly! So I immediately placed my order with this company and paid the extra cost to have it sent 2 day air. Well like 2 days later I receive a email telling me that my order was not going to make it to me in the 2 day shipping due to the company being behind because so many orders for the new iPhones cases. I was so disappointed and sent back a email telling them if it was any longer than 3 or 4 days then just refund me my money and I'll order somewhere else. Well I got a email back fairly quick and was told that the order had been processed and they mail it next day air. I wasn't sure what to think but sure enough it was at my door on time. I absolutely love the Otter Box case that I got. The work is absolutely PERFECT, it's not just a cheap printed sticker or skin. It's made into the case itself. I am so happy and have gotten so many compliments on the case and people asking where I was able to find it. I was gladly proud to tell them the company name and web address. I would have hated to have had to wait for it but knowing what I know now after receiving it I would gladly wait 3 months if I had to. I would have just gotten a cheaper one at bestbuy till the one I ordered got here. I can't say it enough that the custom work these people do is absolutely stunning! I will without a doubt be getting gifts for family and friends from these people! I promise the quality and looks of the product I got was far beyond what I expected. So thankful I didn't order somewhere else because it would be impossible to be better than what I received! Thank you so much Zazzle!

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Zazzle I love using Zazzle

I love using Zazzle. It's very quick and easy. I have Zazzle Black so I don't have to worry about shipping prices, which is great because I've save over $200 a year not having to pay shipping. I use Zazzle for custom products, mostly cards, post cards, poster prints, and gift items. If I ever have a problem, like once I didn't get enough envelopes with the cards, I contacted customer service via email, and I got the envelopes sent a day later. Besides this, I've found that because of my loyalty to the company, I get more coupons and gift certificates than I can even use! I get about 2 times a month $10 gift cards from Zazzle, which I can use in conjunction with sale prices, and when something's half off and I have a coupon, I can basically purchase an item for a few cents. I just take it out of my Zazzle balance. And, then if I forgot I needed something else, like another Thank You card or more business cards, I just go back and order and I don't have to worry about paying shipping again and again. It's free throughout the year after I pay for Zazzle black. To me, it's totally worth it. If you don't need to use Zazzle a lot, then it might not be worth it. But if you are constantly buying things as gifts or for your business, I find it important to have Zazzle Black and to utilize the coupons to the full. I've sold a lot of Zazzle art prints, of which all my customers have been happy with the color, quality, prices, and shipping time. Also, the framing is done very well. I have a large 50x60 frame in my bedroom with a print from Zazzle. Mostly, however, I order cards because I do a lot of writing. And, I also like their stamps for special occasions. If you get them when they are sold for face value, it's a good deal. You get custom stamps without having to pay for the customization. I suggest loading up during that time. I do wish they had forever stamps, but we'll see if they add that in the future. Most products I've gotten are completely awesome, but again, I use coupons to the full and I get the products for well under their market price, so I'm always happy. Try Zazzle out. If you don't have the same experience with them, I am truly sorry. I've used Zazzle for years now and been completely satisfied with the shopping experience!

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Zazzle YOU JUST CAN'T BEAT ZAZZLE

I have ordered many personalized custom photo products from Snapfish, Shutterfly, Walgreens, and Zazzle. And Zazzle by far, blows away Snapfish, Shutterfly, and Walgreens. First of all, Snapfish, Shutterfly, and Walgreens charge astronomical shipping prices. I have ordered so many items that the shipping cost more than the item itself. Made many of the free personalized custom products that Shutterfly always offers, but the shipping always ends up costing me more than the regular price of the items. Same with Snapfish and Walgreens. To make matters worse, it always took one month or longer to receive my order from Snapfish, Shutterfly, and Walgreens. My photo book from Walgreens got lost in transit. Took over two months for me to receive it because they had to make and send me out another one. On March 31,2019, I ordered a personalized photo coffee mug from Snapfish because it was a special for $1.99 for the coffee mug, but the shipping cost me $9.99. Well after one month, I still did not receive the mug so I emailed Snapfish and was told it was lost in transit, so they said they would make another mug and send it to me. As of May 8,2019, I am still waiting for the coffee mug.

I have been ordering personalized custom products regularly from Zazzle for over 4 years. Never had not one bad experience. I have ordered personalized photo Christmas wrapping paper that was just absolutely amazing. The quality of the wrapping paper was unbelievable. I have ordered personalized photo clipboards, puzzles, kitchen towels, coffee mugs, slippers, watches, pencil case, notebooks, mousepads, table top photo easel, stickers, Christmas gift labels and cards, and many more personalized photo items from Zazzle and every product I have ever ordered, came out amazing. There were many photos that I would use for my products that had the yellow triangle and it would not recommend me using the photo because of the quality of my photo but I ordered it anyways, and they came out perfectly clear and flawless every single time. I live in Hawaii, so the shipping cost for anything is just insane. But with Zazzle Black, I pay just $9.99 for one year of free shipping on anything I order. You just can't beat that. And they make and process my order in a couple days. Once it ships, I receive it 3 days later. So I receive my orders within one week. Never ever had my orders lost in transit either. Once, I accidentally ordered 2 of the same T shirts and Zazzle refunded me for the second T shirt and told me I could keep it. They respond to there emails immediately. I highly highly recommend Zazzle especially if you live in Hawaii. You won't regret it and you won't be disappointed.

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Zazzle Rubbish Product AND Stole Money - DON'T BELIEVE THE GOOD REVIEWS

In 2017, I ordered a t-shirt from this company after seeing some good reviews online. I was promised it would be there within a certain amount of time, but it actually took two weeks longer. This wouldn't have been a big deal if, after opening the box, it had been a good looking t-shirt - one I could actually use - but it wasn't. The best way that I can describe it is it looked like someone who was too big for the shirt had been wearing it every day for the past fifteen years without washing it. It even smelled terrible. It was absolutely disgusting. I called IMMEDIATELY and complained, only to be told that I was wrong. No one would even discuss replacing it or giving me a refund. I was just stuck with it. I even spoke to managers (and called back several times to try again, and did so for weeks). Their customer service was awful and no one would listen. Some of them hung up on me, and eventually my emails went unanswered.

I had signed up originally for their subscription deal (spending $9.95 a year), on the same day I placed my order, but cancelled it a few days before the thirty day allotted time ended because I was just fed up. I was charged anyway. I complained and was told that they do not do refunds on subscriptions. I explained to them that I had called within the thirty days and cancelled it, but they didn't care, didn't listen, and it was another moment of their company blaming me for everything. I was ASSURED, though, that my account was cancelled, that my subscription was cancelled, and that I would not be receiving any more emails from them.

Fast forward to 2018. I got charged again. Again I called to complain, and again they would do nothing about it. No one listened, no one cared. All they kept telling me was that they don't do refunds on their subscriptions. Again I was assured that this would not happen again, that my account was deleted, that my subscription was cancelled, and that I would not be receiving anymore emails.

It's 2019. Can you guess what happened? Correct! I was charged again. This time my mother recommended that I go to Twitter, and when I did, I finally found someone at the company who would listen, and got a refund (they said 7-10 business days, but what they really meant was 3 weeks, I guess). After a little more complaining, I was assured that I would get a refund of my t-shirt, even though it had been since 2017, because someone should have listened to me then. I was also told that my account was closed, that my subscription was cancelled, and that I would not be receiving any more emails. This time, I even unsubscribed myself from the emails.

It's been about a month. I have not received a refund for my t-shirt, BUT I do get MULTIPLE emails a day from this company, telling me what I'm missing out on for no longer having a subscription with them I never wanted and pleading with me to "come back" to them. I sent an email wanting to know where my money is, and today I get an email saying that they will not be refunding my t-shirt money to me, even though their employee promised me that I would be getting a refund. Interesting that they can send me multiple emails a day, but they couldn't tell me this when they first found out. I was also assured that I would no longer be getting any more emails. But I received six, not including the one from this customer service agent, today. This morning. And it's only 10:30am. Six.

Since they will not be able to give me my refund, they offered me a credit for the amount that I paid for the t-shirt, as well as an additional $25 to use on a second order. Are they kidding? I will never purchase from this company again, have told family to avoid them, friends to avoid them, and have even decided to write reviews everywhere I can, and let people know on social media how awful their customer service is, how disgusting their product is, and how they steal money from their customers and then blame their customers for the theft. And, for a company in this day and age to say that they have no record of any of my previous conversations - well, we can add that they are boldface liars to the list of complaints I have about them. Unless, when they supposedly deleted my account, they deleted all that as well. And it's my fault that I don't have proof of the phone calls "and subject of the phone calls" I made at the time.

I learned the hard way not to believe all the good reviews they have online, because what I got was a t-shirt that the Dollar Tree could have done better, and that's before "someone wore it" - men's t-shirt with the neck stretched out, clothing wear in off places, shirt was an odd shaped when you laid it down flat, the design on the front was peeling off in places and looked like the wear you would have on the front of a t-shirt after excessive wear or long-term wear, the t-shirt was supposed to be black but it was a faded black (like you get from lots of washings), there were a couple of small holes at the bottom of the shirt around where the pants button and zipper would be - DID THEY BADLY PUT MY DESIGN ON A T-SHIRT THAT WAS OLD AND WORN?!?! - and it smelled awful. Like a terrible unwashed smell. A smell that hit me in the face the moment I opened the package, before I even pulled it out.

Not only did I lose $20 and the price of the t-shirt, but I also lost the money for extra shipping from another company because I needed it for an event and needed it to get to me quickly, after basically wasting my time with them hoping they would give me a better product.

Save yourself the heartache and the trouble and go elsewhere. The pictures they post online must be made by another company because they look nothing like the product they send. And that smell. Just thinking about it makes me want to vomit. To make matters worse, the customer service is some of the worst I've ever dealt with.

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11:27 am EST

Zazzle creators products being hidden from public viewing/purchasing.

zazzle routinely makes the creators products hidden from view so no one can purchase them until we go in and UNDO what zazzle has done. this ensure that we do NOT make any sales which hurts the creators who work very hard to create lovely products for customers.

they have also banned me from their community forum because I have dared to bring this to light and they want to silence me.

At one point they had over 20,000 of my products hidden from the public for no reason at all. I am sure I am not the only creator who this is happening to and I have been begging them for YEARS to stop this hurtful practice but they have ignored me.

zazzle needs to stop hurting the people who are keeping them in business.

Claimed loss: hundreds if not thousands of dollars in lost sales.

Desired outcome: zazzle needs to stop this practice.

Confidential Information Hidden: This section contains confidential information visible to verified Zazzle representatives only. If you are affiliated with Zazzle, please claim your business to access these details.

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ZazzleSM
, US
Feb 29, 2024 1:18 pm EST

Hello Joyce,

Having high-quality listings on Zazzle is vital, and product optimization is a key part of achieving this. It not only refreshes products, but also keeps our marketplace relevant, benefiting our Platform, Customers, and all Creators. This has been a practice for the last few years, which our engaged Creator Community is aware of.

Your feedback is important to us, but product optimization is a permanent and essential aspect of Zazzle. This feature does the opposite of hurting peoples earning potential, but rather identifies the non performers so you get an opportunity to refresh them and gain more.

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1:28 pm EST
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Zazzle - Zazzle complaint - unfair treatment of zazzle designers, affiliates, creators

Zazzle's Evolving Platform: A Creator's Call for Fairness Dear Zazzle Community, I'm compelled to voice my concerns regarding recent modifications within the Zazzle platform that profoundly affect creators. As an invested member of this community, I believe it's crucial to highlight these issues that potentially marginalize those instrumental in building...

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2:34 pm EST
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Zazzle - Zazzle affiliate program - seemingly diverting sales away from affiliates

Zazzle, in the absence of even an 'acknowledgment' of the affiliate redirect issue, I feel I have no alternative due to facing massive losses to take the next step. Details here...

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5:54 pm EST
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Zazzle Hoodie

Zazzle used to be fantastic! Used them for a prior company and loved it! Responsive, great brands...everything. Move forward a couple years and tried again. Recommended them and when we got the hoodies (small company - 2 of 5 bought), the brand they are using is nothing like the old brand (Delta Fleece - yum!). They're current brand is not soft and the fit is questionable. Looking at other possibilities now, sadly.

Desired outcome: just letting others know. I'll keep it, but was disappointed!

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1:26 pm EDT
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Zazzle Custom playing cards.

DO NOT USE. They were five days late with my Holiday order. I foolishly used them again and paid $25.00 for expedited shipping and the items were five days late. These were items for a first birthday. Customer service is useless and difficult to reach. My items were made on time, they dropped the ball on the shipping and did not offer a refund. I had to call and complain!

Tip for consumers:

Worst service I ever had. Incompetent, Unreliable.

The only way to resolve this problem is to go back in time to my granddaughter's first birthday. The Theme was completely ruined. I had to spend hundreds at Party City to redo the entire theme and games.

Desired outcome: Time Travel

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ZazzleSM
ZazzleSM
, US
Sep 15, 2023 2:51 pm EDT

Hi Helen,

We'd like to offer our sincerest apologizes regarding the issues which you have experienced with your order, but we'll be absolutely more than happy to look into that for you and get this resolved - especially as it was for such a special occasion. Please kindly reach out to us at social@zazzle.com with your order number and an agent will reach out to you as soon as possible.

Kindest regards,

Zazzle

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8:10 pm EDT
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Zazzle I am a creator and customer service agents are not responding to me

Hi

I have sent numerous emails and a form which keeps getting returned to me with more questions and marked as incomplete.

I have sent 3 emails over the past few months and noone has responded to me.

I have requested more help to fill out my form but noone has the courtesy to respond or even point me in the right direction.

I have money due to me and they are not in a hurry to give it to me.

I am extremely frustrated!

My username is Anna Niks.

Desired outcome: I want them to respond to my emails and tell me what I need to do about my form and assist me with it so payment can be made before 15 September. I feel like they are purposely delaying this.

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ZazzleSM
ZazzleSM
, US
Sep 15, 2023 2:53 pm EDT

Hi Anna,

We'd like to offer our sincerest apologizes regarding the experiences you've had with contacting us via email, but we'll be absolutely more than happy to look into that for you and get this resolved. Please kindly reach out to us at social@zazzle.com with your account details, and an agent will reach out to you as soon as possible for assistance with your form.

Kindest regards,

Zazzle

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3:14 am EDT

Zazzle Express service

I paid for express shipping for my business cards 23 dollars and change and they didn't even start processing them until the day before I was scheduled to get them. I would like to be reimbursed 16 dollars, the price I would have paid for standard shipping which is exactly what they gave me, and since they didn't process my order until a day before I was scheduled to receive them, I question their intentions with offering their premium shipping services.

Desired outcome: 16 dollars please

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8:34 am EDT
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Zazzle Non-payment of royalties

Have been with zazzle company since 2008 and have never recieved any payment whatsoever. Haved requested many times throughout the years with no luck. Seems as though the company is set up to mae it as difficult to claim your royalties as possible in order to be able to default the consumer. The rules of payment i'm still unsure of but have been trying to understand and resolve for years.

Desired outcome: to be payed my royalties owed for sales

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6:16 pm EDT
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Zazzle You sold my information

You sold my information to a bot company and now I get unwanted texts several times per day. Because I am sure you will just deny it I am not going to refrain from speaking my mind. You suck! Go [censored] yourself! Ill never buy a thing from you again you piece of [censored] [censored]! There, all better! Now, resolve that issue, then shove it up your [censored]! (was that specific enough)

Desired outcome: I stated that in the last sentence

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Zazzle Zazzle removes my selling design

Hi,

I am a graphic designer. I've been with Zazzle for 3 years now. I know the guidelines very well and i always do my best to follow them. Recently, i received an email from Zazzle Content Review Team notifying me that one of my most selling designs contains content that is in conflict with one or more of Zazzle content guidelines and that my design contains content that is not suitable for printing on Zazzle and/or Zazzle’s brand partners. Zazzle removed my design and all the other types of products containing the design. I emailed Zazzle many times for additional explanation but nobody responded to my inquiries. I did not violate any other user's property. My design is my own "intellectual property" and I created it myself and people really liked it and are still looking for it. I mean, what's the point? I have always liked Zazzle and wanted to bring more value and traffic to the marketplace, but this experience is horrible and not satisfying to me to say the least. Please do help resolve this issue for me.

Have a nice day!

Desired outcome: I like Zazzle very much and i will always strive to bring more value to the marketplace. People really liked the design, so i hope it will be back in the marketplace. Thank you!

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Zazzle Customer Reviews Overview

Zazzle is an online marketplace that allows customers to create, customize, and purchase a wide array of products. Their offerings include personalized gifts, clothing, accessories, home decor, and stationery. Users can also select from pre-designed items or use the platform's tools to customize products with their own designs and text. Zazzle caters to both individual consumers and businesses, providing a platform for independent artists to sell their creations. The service emphasizes personal expression through customizable goods.

Zazzle In-depth Review

In summary: Zazzle is a popular online marketplace that specializes in custom-made products ranging from personalized gifts to unique home decor. With a vast array of items and extensive customization options, Zazzle stands out for its user-friendly interface and commitment to customer satisfaction. While prices can be higher than some competitors, the quality of products and the ability to create one-of-a-kind items often justify the cost. Customer service is responsive, and the company takes steps to ensure a secure shopping experience. Zazzle also demonstrates a commitment to environmental and social responsibility, which adds to its appeal for conscious consumers.

Overview of Zazzle: Zazzle is a user-centric platform that empowers customers to create personalized products with ease. It offers a diverse range of items that can be customized to individual preferences, making it a go-to destination for unique gifts and bespoke items for personal use.

Product Range and Selection: The product selection on Zazzle is impressive, with categories that include clothing, accessories, home and living, electronics, office supplies, and more. The variety ensures that shoppers can find something for every occasion, whether it's wedding stationery or a custom phone case.

Customization Options: Zazzle excels in providing customers with a multitude of customization options. Users can upload their own designs, photos, or text, and use Zazzle's design tools to tailor products to their exact specifications.

Website Usability and Design: The Zazzle website is well-designed and user-friendly. Navigation is intuitive, with clear categories and a search function that makes finding products straightforward. The customization process is also streamlined, allowing for a pleasant design experience.

Pricing and Value for Money: Pricing on Zazzle varies depending on the product and level of customization. While some items may be priced higher than similar products from other retailers, the unique personalization aspect can provide significant value for those seeking one-of-a-kind items.

Quality of Products: The quality of Zazzle's products generally receives positive feedback. Items are well-made and the custom designs are printed with attention to detail, ensuring that customers receive a premium product.

Customer Service Experience: Zazzle's customer service team is known for being helpful and responsive. They offer support through various channels, including email and phone, and strive to resolve any issues promptly.

Shipping and Delivery Efficiency: Shipping times can vary depending on the product and customization process, but Zazzle typically meets its estimated delivery dates. They offer several shipping options to accommodate different needs and budgets.

Return and Exchange Policy: Zazzle has a 30-day return policy, which allows customers to return products for a replacement or refund if they are not satisfied. This policy demonstrates Zazzle's confidence in their products and commitment to customer satisfaction.

User Reviews and Testimonials: User reviews on Zazzle's website and third-party platforms are predominantly positive, with many customers praising the quality of the products and the effectiveness of the customization tools.

Payment Methods and Security: Zazzle offers a variety of payment options, including major credit cards and PayPal. The site uses secure encryption technology to protect customers' personal and financial information.

Environmental and Social Responsibility: Zazzle has initiatives in place to reduce its environmental impact, such as offering eco-friendly product options and using sustainable business practices. Their commitment to social responsibility is also evident in their support for various causes and community projects.

Loyalty Programs and Discounts: Zazzle provides various promotional discounts and has a loyalty program called Zazzle Black, which offers free shipping and exclusive deals for an annual fee.

Mobile App Experience: Zazzle's mobile app is convenient for shopping and customizing products on the go. It maintains the functionality of the website and provides a seamless experience for users who prefer to shop via their smartphones.

Comparison with Competitors: Compared to other custom product retailers, Zazzle holds its own with a vast product range and superior customization options. However, it may be pricier than some competitors, which is a factor for budget-conscious shoppers.

Final Verdict and Recommendations: Zazzle is an excellent choice for those looking for high-quality, customizable products. While the prices may be on the higher side, the unique personalization options and product quality make it a worthwhile investment. We recommend taking advantage of Zazzle's loyalty program and keeping an eye out for discounts to enhance the value of your purchase.

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Contact Zazzle customer service

Phone numbers

+1 (408) 983-2800 +1 (800) 980-9890 More phone numbers

Website

www.zazzle.com

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