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Zales Complaints & Reviews

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Zales - horrible repair and service

Posted: 2014-08-11 by    justicex0
Complaint Rating:  0 % with 0 votes
COMPLAINT!!!

My husband bought my ring 1 year ago at Zales in the Westfield mall in Carlsbad, CA and I’ve LOVED it…until now. I have recently been having allergic reactions to my ring. After not wearing it for a couple months (it was in my jewelry box) I decided to take it into the store of which we bought it from. Not being able to afford a new ring they mentioned sending it in and having the rhodium cleaned and polished. The ring was ready for pickup four days later. As I got into my car i noticed one of the prongs holding the diamond in place was completely ground...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - New York, Queensbury - Horrible experience and service

Posted: 2013-09-14 by    Lynn Milone
Complaint Rating:  0 % with 0 votes
Purchased a wedding band on July 22nd and brought it in the next day to get it sized to a 5.25. The ring was a size 7 but that's all they had in the store. They said it would take a week to be resized to the 5.25. When the ring came in it was a size 4! Oddly shaped like an oval and obviously all the gold taken from it. Then they said they would have it sent out again but when that came back it was a 5! Unbelievable that they cannot get it right. At this point the manager said she would order a brand new one but would take 4 weeks to come in and it would be perfect. So yesterday they call to...
Complaint comments Comments Complaint country United States, New York, Queensbury Complaint category Jewelry & Watches

Zales - stupid song the guy sings

Posted: 2013-02-20 by    futurehopenow
Complaint Rating:  0 % with 0 votes
the song is TERRIBLY ANNOYING!...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - Missouri - Very poor customer service and very miss leading

Posted: 2013-01-08 by    leahburkhalter
Complaint Rating:  0 % with 0 votes
I purchased a bracelet for my boyfriends birthday. It took over a week for them to send it out even though it said it was located and in stock the whole time! I had paid for over night shipping and it took 3 days after zales "said it was shipped" for me to receive it.. By the time I got the bracelet his birthday was already over.. I called customer service several times and the so called "customer service" reps were very rude and couldn't tell me a thing about why it was taking so long to ship it... I will NEVER EVER buy anything from Zales ever again and I don't recommend...
Complaint comments Comments Complaint country United States, Missouri Complaint category Jewelry & Watches

Zales - Pennsylvania, McMurray - Poor Service

Posted: 2012-04-30 by    AlyciaMarie
Complaint Rating:  0 % with 0 votes
I have been a jewelry holder from Zales for 11 years now. I have always takes my jewerly in to be checked twice a year. As of recently we have moved to McMurray PA and learned shorty after that the location closest to us had been closed. So we drove to the nearest location. 1 hour later we finally arrived. I even asked Paula the supervisior at the Zales headquartors if something else could be done to help us out. Their answer was to put insurance on it and send it in the mail. Unless we live 3 hours away there is nothing they will do for us. It seems to me that if they have to close down a store...
Complaint comments Comments Complaint country United States, Pennsylvania, McMurray Complaint category Jewelry & Watches

Zales - Not Fair

Posted: 2011-12-22 by    paki
Complaint Rating:  0 % with 0 votes
Hired as p/t Zales seasonal help. Was told pay to be $7.25. per hour. Law states if p/t or seasonal, pay to be minimum wage. Was to be assigned password for computer to recognize my sales. THIS WAS DONE AFTER HAVING TO ASK 3 TIMES. Before applying, I expressed inability to work a certain day. Received a phone call telling me about the change in my schedule (which had not yet been posted) making that particular day part of the work week for me. The Zales manager who was supposed to be training me was there for 3 hours total, none of the sales made were attributed to me, rather they were given to...
Complaint comments Comments Complaint country United States Complaint category Employers

Zales - Staff is rude and unprofessional

Posted: 2011-12-16 by    son023
Complaint Rating:  0 % with 0 votes
Last week, I went to a Zales store to purchase a necklace as a birthday gift for my mother. It was a supposed to be a personalized necklace with her grandchildren’s names engraved on it. The sales person rushed the whole sale. She was rude and kept cutting me off while I was explaining what I wanted.

She said that it would be ready in 7 business days and that someone would call me to come pick it up. When no one called me back I called back and they said that they couldn’t find my order and that I would have to come down to the Zales.

I arrived at the store...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - Pennsylvania - Fraud

Posted: 2011-11-04 by    Keatingmag
Complaint Rating:  100 % with 2 votes
My fiancee bought me a past, present, future engagement ring about 2 months ago. I noticed that the setting wasn't quite straight so I took the ring in for service. It took 17 days for the repair. After my ring was finally returned, I cleaned it and noticed a huge black carbon spot in the center stone which was not there when my fiancee proposed. I showed it to him and he was pretty upset since the salesman who helped him pick out the ring was oozing over how great the clarity was. We went to Zales with the guarantee and the ring and asked to speak to the salesman and manager. Both were not...
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Jewelry & Watches

Zales - Shipping Delays

Posted: 2011-08-31 by    killahaus
Complaint Rating:  0 % with 0 votes
I ordered a ring and 2 other items on Monday 12/12/10 online at Zales. All items were listed as available and guaranteed by Christmas. I stated that I had to have the ring by Christmas for my wedding anniversary. During the checkout, nothing indicated that some items were excluded and they don’t charge your card until it ships. With only a week till Christmas, I had no choice but to select another item from Zales. Today 12/21/10, I get an email showing the order was shipped 3 days later and you guessed it. It was not sent as overnight service, and I will not get it by Christmas. This has been...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Zales - Unauthorized "promo fees"

Posted: 2011-07-05 by    eno1177
Complaint Rating:  0 % with 0 votes
My husband purchased earring for our anniversary. He used his zales card as they offered 0% interest for 12 months. What they failed to mention was that there as a 9.95 fee for selecting this promotion. Are you kidding? When we contacted customer service via the website to reverse the charge, they stated he was informed at the time of purchase and it's on the back of the receipt. A.) he as not informed B.) no one reads the back of a reciept. It's hardly legible and always a bunch of jibberish. Via the secure website, I have requested the name of a manager at the corporate office, but keep...
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - Never buy from them

Posted: 2011-06-15 by    kmiller4371
Complaint Rating:  0 % with 0 votes
I am so livid right now! I have never, ever had a worse experience retail shopping for anything, much less expensive jewelry in my life.

My best friend bought me a beautiful pink saphire ring for Valentines Day. I saw it online and she wanted to get it for me. She had to go to 3 Zales stores before she found one...and unfortunately she ended up at the Zales in Gwinnett Place Mall.

When she went in, she told me she was pretty much ignored for a while. Finally someone decided to help her. The sales person was very pushy with her about the protection plan. She sold her...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Zales - Salesperson lied to me

Posted: 2011-06-10 by    DIkij
Complaint Rating:  0 % with 0 votes
I visit zales around the end of february 2011 looking to up grade my wedding set after 22 years of marriage lol. Well I pick a ring, While looking at the ring in the store I saw a black dot dead center. I asked the salesperson what was it she said it was just a diamond birth mark.

I told her that I didn't want that ring. She told me this is not the ring you would be getting since we are putting in a special order in yellow gold. So I asked her well if this diamond look like this, I dont want to purchase a ring I can't see ahead of time. She assured me I would get a better...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Zales - New York - Fake Diamons

Posted: 2011-06-04 by    Joanna Somers
Complaint Rating:  100 % with 1 votes
I have bought the past present and future ring also..but i found out the diamonds are not real when i took my ring to a jeweler to have him check it out..after being repaired at the Zales repair shop.. so please have your ring examined by an expert when it is returned. The diamonds might not be real. I am now filing a lawsuit with the consumers protection bureau for Zales the rip off company....
Complaint comments Comments Complaint country United States, New York Complaint category Products & Services

Zales - Should be called gold plated

Posted: 2011-05-09 by    Txgent
Complaint Rating:  100 % with 1 votes
I bought what was suppose to be 14k gold rings and necklaces at a very good price. With gold at $1500.00 an ounce I decided to sell them. When they melted them down. Instead of having between .54 to .58 pecent gold they were at .29 percent. That is half the percentage they are suppose to be. Keep in mind when you buy a ring there you are only getting half the gold you are paying for. Take it and have it xrayed to see if it is real. Zales is a thief in my book. I will NEVER do business with them again....
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - Cheap

Posted: 2011-05-03 by    Rass83
Complaint Rating:  100 % with 1 votes
My husband bought me a 6, 500 ring from Zales and it has broken four times. You would think that if you spent that much on a ring it would never break, the quality of there jewelery sucks my husband lost one of his diamonds out of his ring to I will never BUY from there store ever again worst mistake i could have ever made. And ever time i go in to get it fixed they make us sign a paper saying that if they lose my ring they will only cover up to 1, 200 so what the ***....
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - The worse experience ever!

Posted: 2011-02-09 by    Lrodrz05
Complaint Rating:  0 % with 0 votes
They are the worse in customers service. My fiance brought me online an engagement ring and after 5 days the send and email telling the order was canceled. We called to see what other options we had. Until today!! after one moth the never call us back. We are the ones that call all the time. They are rude, unprossional good for NOTHIN! We finally got a amazing Ring from Overstock.com! they are the Best of the Best!!! Please don't waist you time or energy for a "company" that doesn't know how to treat humans!! We would NEVER EVER call the or buy anything from them....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Zales - New York, Staten Island - if i knew what i know now i wouldnt have

Posted: 2011-02-05 by    ERIN S
Complaint Rating:  100 % with 1 votes
my husband bought me a beautiful 3 stone engagment ring that after a few months turned all dingy looking and looked as if he payed crap for it.. after so many times having it sent out to reserviced and redipped this was the final damage... the side stone looked extremely cloudly and when i took it to another store they showed me that the side stone was in fact cracked .. i couldnt believe it now im stuck having to buy another engagment ring again ... never again would i shop in zales...
Complaint comments Comments Complaint country United States, New York, Staten Island Complaint category Jewelry & Watches

Zales - Jewelers steal your valuables

Posted: 2011-02-01 by    Nozalesfan2010
Complaint Rating:  100 % with 2 votes
I took a bracelet to ZALES to repair, the last three chains were broken off.

They said it will cost $24.99, measured it, estimated a $500 value and gave me a receipt.

A week later I got a call from a gentlemen called Glenn (not the same person who took the bracelet from me)

and he said they have to put an endcap on it and it costs $89.99.

I was really puzzled because it had an endcap on it, at the end of the three broken off chains.

I told him about this which made him confused and seemed he wanted to hide something and just
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Zales - Kansas - Wedding Ring

Posted: 2011-01-27 by    Lost in Kansas
Complaint Rating:  0 % with 0 votes
My husband purchased my engagement ring/wedding ring set from Zales in June 2006. The 2 rings were soldered together in January 2007. I took the rings (as a set) back to Zales in Feb 2010 to see about having them sized up as I had a child and could not wear my ring. They told me my extended warranty didn't cover it; however, there was another warranty that was available and I could purchase that and they would upsize/downsize my ring for free at any time. So I went for it. They sized up my ring and 2 weeks later I picked it up. Well, here it is January 2011, and I had lost a lot of weight so...
Complaint comments Comments Complaint country United States, Kansas Complaint category Jewelry & Watches

Zales - Paid $200 for white gold shank, instead got rhodium plating!

Posted: 2011-01-26 by    Tiffanykay
Complaint Rating:  0 % with 0 votes
In 2003 I purchased a diamond engagement ring that was set in yellow gold. In 2005 I paid an additional $200 to have that same ring set in WHITE GOLD (a white gold shank). From the moment I picked up the ring from the store I noticed it had a yellow spot on it. On several occasions I have gone back into the store as the ring has progressively turned back completely to the original yellow gold. Instead of replacing the yellow gold shank with a white gold one, they simply rhodium plated my original yellow gold ring! Rhodium plating only costs around $40! I have even contacted their corporate office....
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

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