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Incompetent non customer service
custmer service is incompetent. The phone system is automated hell! can't get to a rep. in a rarity when you do, they don't understnd English. very rude.
The phone system goes in circles. no matter what you say you end up somewhere else. com0plian theyn ignore you.
I want tech support, I billing, three times. deplorable!
they don;t want to interact with customers, just automated hell.
if I call corperate susperviosr is always in a meeting. always hav to repeat and repeat. very annoying anf frustrated.
this company should not e allowed to do business.
read this xfinity
Comcast / Xfinity complaints 981
Billing
In December 2023 I went to my local Xfinity store in St. Augustine to find out how I could get unlimited internet to avoid overage charges that I had been billed for the previous 2 months. Met with Gary who convinced me that I also needed storm ready wifi. Gary said unlimited internet would be an additional charge of $10 per month. Next months bill was an...
Read full review of Comcast / XfinityInternet and cable
ok i have been with comcast for over 20 years with it being in 3 different states am a platinum customer. I at end of last contract i was given a 206.91 bill and agreed to a contract for 198,90 or something of this affect. when Jan came it went back to 206.91 a month so contacted and asked to lower bill to below 200.00 the first person was nice but could do...
Read full review of Comcast / XfinityXfinity mobile
On 3/20/2024 I contacted Xfinity to inquire about moving my 2 mobile lines from ATT to Xfinity. I did this via chat. I got a "deal" for $15/mo per line for 12 months. I also wanted to take advantage of the trade in to trade a Samsung S10e for an S23. I was told it would be $8.33/mo. for 24 mos. While the agent was finalizing the transaction, they came back...
Read full review of Comcast / Xfinity
xfinity email
i constantly get spam emails. i callled trnsfered from number to number. put on hold.
hung up on.
the rep was incompetent could not speak English. backrounds deafing. gave wrong forwaring email.
asked fr supervidior , sent to billing. got another number , transfrd hung uyp on
had to go through several numbers, holds, transfers, and hang up to get to the right place.
mom incompetent service i hsve experience, told me not to get mad. i havea right to get mad with such comptent rude swrvice!
Desired outcome: help stopping spam email. speak to a usa rep
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My phone - land line, my computer and landline
Recently comcast, xfinity took over my phone, my computer and my smart tv; I could not use any of these digital appliances after comcast - xfinity sabotaged my equipment. They told me that they, xfinity, would not restore my working land line phone, computer, etc. Unless I made a $109 payment, approximately, or they would not restore the service of my land...
Read full review of Comcast / XfinityCsr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.
Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20. 200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which wa...
Read full review of Comcast / XfinityRemoval from postal mailing list
I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail...
Read full review of Comcast / XfinityInternet
Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency. I asked to see if I could be taken care of by a different...
Read full review of Comcast / XfinityUnwanted upgrade cable box
In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also...
Read full review of Comcast / XfinitySamsung a 54 phone
I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my...
Read full review of Comcast / XfinityInternet and TV
This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614 We have been a Comcast/ Xfinity customer for over 16 years. We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer. We have been experiencing slow and interrupted internet and tv for the...
Read full review of Comcast / XfinityiPad Xmas deal. Add a line get a great discount on the iPad 10th Generation
So called to change address. Your employee suggested mobile. Then the nightmare began. The rebate on my phone was $200 where every else it was worth more. I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile. You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it. The time to call...
Read full review of Comcast / XfinityCustomer Service
I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.
NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.
I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.
Xfinity is NOT to be trusted! They are a horrible company!
Desired outcome: I thought that I would be treated like a HUMAN BEING! I want to get paid, for the time that I had to put into fixing a problem, that had nothing to do with me.I would like Xfinity to CARE! THey just don't
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Internet plan
I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering...
Xfinity packages
I signed up for the new promotional deal. The promotional deal included an additional telephone with a single number. There would be NO loss of current services. I was lied to since I later discovered that the telephone device was an extra monthly charge, and I lost three movie channels. I contacted infinity new deal department and discussed this with a...
Read full review of Comcast / XfinityCable and cell phone
First off I am furious with this site. I wrote a long letter and you threw it away because I took too long trying to figure out what you wanted with my username. Must use 3 symbols, every single word or name I used you said was "taken." You wouldn't accept anything. If you are really a complaint service you treat me exactly like Comcast does. Nothing I say...
Read full review of Comcast / Xfinitycustomer service/password
2 days ago, I attempted to log in to my email account. I received a prompt telling me I have to change my password. I have spent over 4 hours working with xfinity agents who are unable to reset the password. I finally had a technician tell me "I am not the only person, it is a problem for many people." The service attempted to update passwords, but in doing so, it caused a problem for many people." It was nice, after so many hours, for someone to be honest. I was transferred to the office who can actually help me. After waiting another 45 minutes, the connection was disconnected. This is terrible customer service. So, it is now my responsibility to waste more of my time for a problem xfinity created. Don't contract with this service, it is expensive and they don't care about customer service. Terrible!
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Comcast xfinity mobile customer service
I have been a Comcast Internet customer for almost 8 years and have never really had any issue that didn't get resolved. About a year or so ago, a rep talked to me about switching my mobile carrier to Xfinity and after a brief conversation with her, I agreed to the switch for 2 phone lines, onr for me and one for my son. My payment for the 2 phone lines wa...
Read full review of Comcast / XfinityTechnician not showing up for appointment 2 days in a row/bad internet service
Hello, Xfinity was installed at my residence a month ago, firs day appointment was between 2 pm and 5 pm, 4:45 I received a notification tech was on his way. 6:45 pm a tech showed up, he said, "I was given this order 15 minutes ago, sorry." After installation wi fi was working, next morning when I tried to install other equipment on back port of rented...
internet
Very, very difficult to contact a live agent for support. I have had a problem getting technical support and was sent a faulty modem. This was a self install but it took me hours to get it resolved after speaking to no less than 3 agents. The phone number for support is not on the website and I had to google it. I had to personally take the modem to an Xfinity outlet to get a new one. When I downloaded the app it didn't allow me to configure it so I had to call again. Now I am being billed $100 for a professional install. Plus I am being billed $40 for a late payment but I have auto pay.
Desired outcome: Correct the billing issues.
I'm having the same issue. Changed my plan 2 weeks ago and have had internet connection problems since then. I self-installed the new modem and could not connect to it. Called help desk and due to their heavy accent, I had a tough time getting thru to them, they sent a technician, and he was able to get me connected, I've lost my internet connection every other day since. After doing on Help Desk and scheduling a technician because there were "no issues" in my area. And hour or so later, they contacted me and said they found an issue in my area and that I should now have a connection. I did until the next day. Today is 12/28/23 and I woke up to NO INTERNET CONNECTION...AGAIN!
Oh, and they charged me $100 for the technician to come to my house to fix their problem.
sounds like 13 years later and they still are doing the same thing i had an issue with and haven't gotten resolved [technically i did by going to a competitor but have not been refunded for the support calls. i think by now if they paid it they would have to pay over 1k in interests].
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.
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Overview of Comcast / Xfinity complaint handling
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Comcast / Xfinity contacts
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Comcast / Xfinity phone numbers+1 (800) 934-6489+1 (800) 934-6489Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone numberSupport+1 (877) 231-8749+1 (877) 231-8749Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone numberHospitality - Questions & Ordering+1 (800) 741-4141+1 (800) 741-4141Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone numberEthernet - Customer Support & Care+1 (866) 429-2321+1 (866) 429-2321Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone numberBusiness VoiceEdge - Questions & Ordering+1 (877) 761-7401+1 (877) 761-7401Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone numberBusiness VoiceEdge - Customer Support+1 (877) 543-3961+1 (877) 543-3961Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone numberPRI Trunks - Customer Support+1 (877) 229-5999+1 (877) 229-5999Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone numberHospitality - Customer Support+1 (855) 867-5010+1 (855) 867-5010Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone numberUpware Marketplace - Questions & Ordering+1 (866) 950-3789+1 (866) 950-3789Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click up if you have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone numberUpware Marketplace - Customer Support
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Comcast / Xfinity emailscomcast_privacy@comcast.com100%Confidence score: 100%Support
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Comcast / Xfinity headquarters1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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Comcast / Xfinity social media
Most discussed complaints
customer service is god-awful! 5 (opinions to this review) internet 2 (opinions to this review) Recorded Xfinity Mobile Sales Person LYING TO US TO SELL PHONE SERVICE 2 (opinions to this review) Xfinity mobile 2 (opinions to this review) Essentials, n regularl tv plus mobil, sales n servicing,+ bill pay 2 (opinions to this review)Recent comments about Comcast / Xfinity company
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