Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website  

Xbox Live Complaints & Reviews

Sort by: Date | Popularity


Posted: 2014-11-18 by    GEERT NEYT
Complaint Rating:  0 % with 0 votes

Since several months my credit card account was taken in charge a 7€ montly amount


I cannot recall to ever have given permission for this

Would it be possible to inform me about this?

Thanks a lot in advance,

Kind regards

Geert Neyt

Xbox Live - Texas, Fort Worth - debiting my bank account without my permission

Posted: 2014-07-02 by    jon cie
Complaint Rating:  100 % with 1 votes
Xbox live membership has been debiting my debit card without my permission, back in May the debited my account 7 times for $10.81 my bank kept stating that since it was a debit transaction they could not stop it so they provided me with another debit card and this was supposed to stop the merchant from debiting the account again. in june the randomly debited the account this time for a total of $165.34 throughout the month. I got a hold of my bank today again to complain again and they are attempting to resolve the issue. I just hope they dont attempt to debit my account again!...

Xbox Live - Credit card

Posted: 2013-12-16 by    XBOXISBEHINDTECHNOLOGY
Complaint Rating:  0 % with 0 votes
I placed my credit card on the XBOX Live on July 2013. I have been charge every week until I look at my account on December 16, 2013. Ranging from $1.61 to 64.96 so I reported the incident to one of the XBOX agents and his response was I can refund only $ 60.00 and change the password. The last six months my debit card was charged and this is all you can do? His response was technology is getting more advance then every before....

Xbox Live - England, Nottinghamshire - Illegal Credit Card charges?

Posted: 2013-08-07 by    titch2k6
Complaint Rating:  100 % with 1 votes
This morning, my son went to sign in on-line and had to go through Microsoft's security check process. I ended up having to change the account password to enable him to sign into his account and to check this was successful, I tried signing into his account on a PC. However, as part of this, as the parent in charge of his Family Live account, I had to provide Microsoft with proof that I was an adult. The only way for this, according to the site, was to give Microsoft my credit Card Details and they would charge me 50 Cents and donate a portion to charity.

I was appalled.

Xbox Live - England, Kent, Lydd - Hacker

Posted: 2012-12-15 by    ChelseaBoyJordy
Complaint Rating:  100 % with 1 votes
There Is A Man (age 15-18) On Xbox Live Who is getting my gamertag from someone and he is joining my chats with my friends and he is saying to me that i need to give him my Email address and password and personal details otherwise he will get me console baned, i told him that i dont want to but he keeps on saying it, he also said that he sent a gamer to my call of duty black ops 2 lobby and play in the same games as me for 20 minutes and then after that the player would tell him about how i did in the games.
He said that if i do give him my details then he would send me a free xbox 360 with...

Xbox Live - Missouri - Unauthorized bank account withdrawels

Posted: 2012-07-22 by    kwolken
Complaint Rating:  0 % with 0 votes
On May 31, 2012 and June 18, 2012 and June 21, 2012 U2 MSFT *Xboxlivebill.com WA fraudently withdrew $9.99 each time out of my personal checking account. I have never authorized anyone from this company to withdraw funds from my checking account, I have never purchased or ordered any product from this entity, I have never spoken with anyone from this entity. Each time they withdrew funds from my account it kicked in my overdraft protection charging me $36.00 each time totalling $137.97 that was taken from my account from this Xbox Live outfit with no authorization from me of any kind. I would like...

Xbox Live - Florida - HACKED

Posted: 2012-07-19 by    Howrider
Complaint Rating:  0 % with 1 votes
Been hacked and they took all of my points and Microsoft does nothing to stop this...It has been going on since JAN 2012...They are hacking threw FIFA 12...If you get his and all of your points are gone you have been hacked...If you want to buy something on LIVE just buy and use the points you need don't let points build up...Microsoft is doing nothing to stop this hack...I am getting a PS 3 and getting rid of the xbox...Microsoft will not refund my points so they can get lost......

Xbox Live - Passwords/resetting

Posted: 2012-04-15 by    Kai Huso
Complaint Rating:  100 % with 1 votes
Somewhat recently set up a Gold subscription, soon afterwards found that the password for it and the Hotmail account is being denied, and now can not access my XBox Live account. I've tried everything I can think of to resolve this, but even the Hotmail password reset page is not functioning properly from my tablet nor my Windows 7 OS laptop. Complaints and Q&A processes for Microsoft in general don't seem to exist, ergo I am locked out of my Gold subscription and the Hotmail account connected to it....

Xbox Live - Washington, Redmond - Fraudulent Billing practices

Posted: 2012-04-03 by    Tracibeth
Complaint Rating:  100 % with 2 votes
Beware of xbox live billing and security practices. In 2011 I cancelled xbox live after I was billed the annual fee on a dormant account (fees ach out of bank account without notice); cancellation made 4/14/11 (day after ach billing); Microsoft REFUSED to reimburse the billing as I called one day past the annual renewal date-even though they could see that the account had not been utilized for the past year (as our xbox was given away). 2/15/12 another annual fee taken out (2 months before the year was even up on a cancelled account!!). They maintain a new purchase was made -utilizing my outdated...

Xbox Live - System tampering/ Cheating

Posted: 2012-03-07 by    GLITCHED MATRIX
Complaint Rating:  0 % with 1 votes
Microsoft not responding to complaints dated back more than 1 year. I recorded this video today to provide proof of a modder and cheater who has been cheating to reach the top of the leaderboards and also freezing systems and harassing users online. Please File system tampering complaints against xRDSx E Saudia4. http://youtu.be/8TFvXptY0R8...

Xbox Live - Indiana - Billing

Posted: 2012-02-18 by    JaniceD77
Complaint Rating:  0 % with 0 votes
I called to have my credit card removed from my account in October 2011 and was assured that this was done. Now I find a charge for a Zune Pass subscription that my boys signed up for without my knowledge using the same card that was supposed to be removed. The customer service rep. I spoke with tells me that the card is now removed (again) from the account and the recurring charge is removed. But the charge that already came through would not be reversed! Apparently MicroSoft can't get their service straight. I will tell everyone I know not to ever give out your financial information to MicroSoft...

Xbox Live - South Carolina - Billing scam, triplicate accounts

Posted: 2011-10-04 by    Abused Xbox customer
Complaint Rating:  100 % with 2 votes
The Xbox auto answering system appears to be designed to make it extremely difficult to speak with someone, requiring any non xbox playing parent to have to have their child with them when calling - need gamer tag?? In addition, they may be manipulating children, shutting off their account, requiring the child to get the parent to open a new account - or offering $1 fees for new accounts, again incentivizing the children or unaware parents to open additional accounts. When the parent finds out they've been paying $50-$75/month for 3-5 accounts, but only 1 child, Xbox Customer Service says not...

Xbox Live - billing/bill.ms.net

Posted: 2011-08-28 by    SharpTan
Complaint Rating:  0 % with 0 votes
Yesterday (27.08) i updated my billing information in XBox Live account, to be correct I tried to bind a credit card with my XBox account, but everytime i tried to do that i got a message that please enter a correct credit card number. So to be honest, i was not even able to SAVE the page with my credit card information. WHY AM I BILLED FOR SOMETHING THAT I HAVE NOT AUTHORIZED TO USE! Even more I did not made any payments!

Today I logged to my internet bank and reviewed my transactions made with credit card.
There is see 6 payments from "billingill.ms.net"

Xbox Live - Florida - Removing Credit Card

Posted: 2011-08-18 by    Mortician
Complaint Rating:  100 % with 1 votes
Background: Early in 2011 the Playstation online gaming network was hacked and out of service for several weeks; it was later reported over 70 million accounts had been compromised...including their credit card information. Because of the Playstation fiasco I made a note to remove my credit card number from the Xbox Live gaming network; I keep my credit card online with Xbox Live so my annual renewal is 'automatic'; also it makes buying new maps and such REALLY easy!

First inconvenience: You CAN ADD the credit card number to Xbox Live through the Xbox 360; you CANNOT REMOVE...

Xbox Live - corrupt bans

Posted: 2011-08-05 by    jack of halo
Complaint Rating:  0 % with 0 votes
about the xbox live ban system. why do the incontinent become the ones who are suspended. ive been in a augment recently over xbox live and next thing i know im suspended from communications and he was sending me threats and strings of cusses and all i called him was another word for donkey if you catch my drift. but with all the people on the internet who become baned that cant be coincidence. if i pay a monthly fee and play an M rated game should i be in fear of having to worry about some troll losing and becoming butt hurt and file complaint me and spamming them left and right but i become the...

Xbox Live - Oklahoma - Fraudulent charges

Posted: 2011-06-10 by    tabbye76
Complaint Rating:  0 % with 0 votes
Fraudulent charges of $174.90 was charged to my debit card 10 different times over 3 days by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. I have not authorized any of these charges and want all of them removed from my account immediately. Please respond to my email @ tabbye76@yahoo.com....

Xbox Live - Unauthorized Charges to Credit Card

Posted: 2011-05-10 by    Berta Haas
Complaint Rating:  0 % with 0 votes
I recently noticed numerous charges to my credit card from Microsoft Zune that were not authorized by myself. I want them removed immediately....

Xbox Live - 1-month subscription??? HA!!

Posted: 2011-03-24 by    The joke's on me!
Complaint Rating:  50 % with 2 votes
Do NOT ever give your credit card to XBOX LIVE! EVER. It does not matter if you sign up for a limited liability option (such as a one month subscription). Apparently there is something burried in their "terms and conditions" that you "agree to" when you click the button on your console/tv screen. (Oh, you didn't see the fine print? Ahhh too bad. Yes, it IS unfortunate, but that's the way we do it here at good ol' Microsoft folks.) They will continue to charge your account on a revolving subscription and they will NOT give any refunds. "Good will" does not seem to be a part of their...

Xbox Live - Family Plan

Posted: 2011-03-18 by    Mama EC
Complaint Rating:  100 % with 1 votes
They have this great family plan and if you want to save money its great. The year subscription are like $59.99 a year but with this plan its $99.99 for 4 accounts a year. While the price is awesome the plan it self is problems. The primary account is the only one wroth having. The other 3 account you can not do the following: 1. buy Microsoft points, 2. download certain kinds of content, 3. control your settings. Those are the top three issues. Now its good if the account belongs to a child, but what if it belongs to an adult. They need to have an option that give the primary a way to give control...

Xbox Live - Threats

Posted: 2011-03-05 by    Kdubb
Complaint Rating:  33 % with 3 votes
On 2/28/11 my son's XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn't the suspension that irks me -- it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. Note - if your original account has been suspended you cannot log into their website using that account ID. You have to create a completely NEW account to complain about an existing account. Once into...

Share with Others

Contact Us


Doctors Warn Against Swine Flu Vaccine
Doctors Warn Against Swine Flu Vaccine
more videos More Videos
RSS Feed

Reply to